Senior Qualitative Insights and Engagement Manager

Job description

Job responsibilities

Generic

Role model behaviours that live our organisational values of collaboration, courage, quality, and impact, and encourage similar behaviours in colleagues and line reports

Show a commitment to learning, self-reflection, appraisal, and development, including undertaking a Personal Development Plan annually; and support direct reports to undertake a similar process

Operate in an environment of significant complexity and ambiguity, taking time to understand the context of the operating environment and demonstrating good judgement (including seeking counsel from others when needed); and offer support and guidance for others seeking advice.

Exhibit a curiosity about the work going on across the organisation, and share with others, internally and externally, impactful work that ICHP supports to enable innovation and resolve complex problems.

Actively seek to participate in available project opportunities, with an approximate expectation of being involved in project work for up to [70-75%] of your time, and working on several projects at any one time (with a mix of longer-term and shorter-term projects).

To be the go to expert in the organisation for your specialism, playing a proactive role in shaping the organisations approach to deploying your methodology.

Specific

Support the Associate Director of Strategy and Insights to develop a comprehensive, strategic approach to qualitative insights to support the successful delivery of missions, taking account of both local and national context with regards to policy developments and political changes.

Prioritise, plan and deliver high quality qualitative insights and engagement activities to support the delivery of partner priorities, including the production and implementation of strategic plans for programmes of work that may be additional to that of missions.

Advise the Associate Director and broader ICHP team on methods to enhance qualitative insights, helping to build positive relationships with a vast range of networks and groups including patient and public groups, charities, third sector, professional bodies and advocacy groups.

Oversee the day-to-day planning and delivery of a high quality qualitative insights and engagement activities. This will include all or some of the following:

o Strategic advice and counsel to the Associate Director, wider ICHP team and our members when required.

o Working closely with other senior leads to ensure an aligned approach, in particular the Quantitative Insights Lead.

o Advise staff on how qualitative insights can support their programmes and projects, working in partnership with professionals where needed.

o Developing and overseeing the delivery of qualitative insights and engagement activities to support both programmes commissioned by NWL partners (missions and other) as well as work that may be commissioned by other clients e.g. deliberative engagement projects.

o Overseeing effective engagement and relationship management with a broad range of groups that will support qualitative activities, for example, professional and clinical networks, PPIE leads and networks, charities, advocacy groups and others across NWL, London and where appropriate nationally and internationally.

o Representing ICHP in regional and national qualitative engagement and involvement networks as necessary.

ICHP has a growing public deliberation and engagement portfolio and this role will play an important role in supporting the design and delivery of these projects.

Ensures we deliver tangible outcomes and employs a variety of methodologies to measure them; ensuring alignment with changing best practice.

Exceptional project management skills, ensuring delivery of high quality programmes delivered within budget and to time.

Strong focus on value-add challenge of both the detail as well as the bigger picture to ensure the most suitable method is adopted and the highest quality outcome achieved.

Ensures qualitative activity is coordinated with and delivered as part of the wider ICHP programme of work thus providing a seamless, integrated experience for members and clients.

Person Specification

Skills and Knowledge

Essential

• Trained in qualitative engagement techniques e.g. facilitation, survey design
• Demonstrable commitment to the organisation's values which are Impact, Quality, Courage and Collaboration.
• Experience of developing and delivering strategic qualitative engagement strategies, some of which may be mutli-stranded
• Knowledge of the up-to-date qualitative reserach methodologies and experience of putting these into practice.
• Experience of working alongside and influencing senior level professionals.
• Exceptional communication skills for delivering key messages to a range of stakeholders both internal and external.
• Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Chelsea and Westminster Hospital NHS Foundation Trust

Address

Imperial College Health Partners

15 Marylebone Rd

London

NW1 5JD

Employer's website

https://www.chelwest.nhs.uk/ (Opens in a new tab)