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Liverpool University Hospitals NHS Foundation Trust

Clerk/Receptionist - Urology

The closing date is 24 April 2026

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Job summary

An exciting opportunity has arisen to join the Urology Department at Liverpool University Hospitals as part of the clerking and receptionist team.

The successful candidate will be working cross site over The Royal Hospital and Aintree Site and must have excellent and communication skills, face to face and telephone as this role is the first point of contact for patients and visitors to the Hospital.

This role is a rewarding and a busy post.

Once fully trained the successful applicant will be expected to work on their own.

There are 2 full time posts working Monday - Friday Cross Site (37.5 hours) & one part time fixed term post working 21.5 hours for 12 Months.

Main duties of the job

Reception is staffed between Monday to Friday.

First point of contact for visitors, patients and staff.

Telephone enquiries

Cross Site working

Liaising with all staff and departments across the Hospital

Training will be provided

Booking / Outcoming appointments

Preparing Clinics

About us

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women's, visit theircareers page.

Details

Date posted

10 April 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

287-RSUR-32-26

Job locations

Aintree University Hospital

Lower Lane , Fazakerley

Liverpool

L9 7AL


Job description

Job responsibilities

Providing administration support and general reception cover, you need to be friendly and flexible. Good keyboard skills together with an excellent telephone manner are essential as are good interpersonal skills and a commitment to customer care

Multi-task at busy reception area

Cross Site Working

Deal with telephone enquiries

Deal with enquiries as they present at the desk.

Preparing future clinics

Booking / Outcoming appointments

Job description

Job responsibilities

Providing administration support and general reception cover, you need to be friendly and flexible. Good keyboard skills together with an excellent telephone manner are essential as are good interpersonal skills and a commitment to customer care

Multi-task at busy reception area

Cross Site Working

Deal with telephone enquiries

Deal with enquiries as they present at the desk.

Preparing future clinics

Booking / Outcoming appointments

Person Specification

Skills

Essential

  • Excellent organisational skills
  • Good communication skills
  • Excellent Customer Care Skills

Desirable

  • Ability to use Word / Excel

Knowledge

Essential

  • Understanding of issues around confidentiality

Other

Essential

  • Ability to adapt and a flexible approach to change

Qualifications

Essential

  • Computer / typing skills RSA2/equivalent
  • GCSE/Equivalent

Experience

Essential

  • Experience of dealing with confidential matters
  • Experience of working in a busy office
Person Specification

Skills

Essential

  • Excellent organisational skills
  • Good communication skills
  • Excellent Customer Care Skills

Desirable

  • Ability to use Word / Excel

Knowledge

Essential

  • Understanding of issues around confidentiality

Other

Essential

  • Ability to adapt and a flexible approach to change

Qualifications

Essential

  • Computer / typing skills RSA2/equivalent
  • GCSE/Equivalent

Experience

Essential

  • Experience of dealing with confidential matters
  • Experience of working in a busy office

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Aintree University Hospital

Lower Lane , Fazakerley

Liverpool

L9 7AL


Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Aintree University Hospital

Lower Lane , Fazakerley

Liverpool

L9 7AL


Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Office Manager

Sarah Green

sarah.green@liverpoolft.nhs.uk

01515296397

Details

Date posted

10 April 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

287-RSUR-32-26

Job locations

Aintree University Hospital

Lower Lane , Fazakerley

Liverpool

L9 7AL


Supporting documents

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