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Liverpool University Hospitals NHS Foundation Trust

Diabetes and Endocrinology Utilisation Co-ordinator

The closing date is 21 April 2026

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Job summary

The role of the Diabetes & Endocrinology Utilisation Co-ordinator, is to ensure all patients are scheduled a within RTT national guidelines, ensure referrals are actioned and added to correct waiting lists, ensure follow up appointments are partially booked to waiting lists. The post holder will check utilisation of clinics, contact patients to reduce non appointment attendance using trust software.

The administration team consists of 5 staff who all work closely together to deliver the best service possible to all patients. Both services receive a high volume of referrals per year and support patients with their long term healthconditions.

We are looking for an enthusiastic individual to join the team, work effectively, have outstanding organisational and communication skills; work well with staff and the public, and must be able to demonstrate experience of working under pressure and to set deadlines

You will need a keen eye for detail, ensuring waiting lists are accurately maintained and administration processes followed to meet the targets set by both the hospital and the external agencies. Excellent telephone skills are essential as you will be in constant contact with both staff and patients within our services.**Please note this vacancy may close early once we receive sufficient applications**

Main duties of the job

Clinical

  • Liaise with colleagues within the department and other support services regarding patient core clinical activity, review and management of clinic templates to ensure the smooth running of clinics within Diabetes and Endocrinology.
  • Use Choose and Book and EPRO to enable the booking of appointments.
  • Arriving patients at clinics when needed, completing outcomes on InTouch in accordance with the trusts outpatient booking model.
  • Maintain accurate waiting lists to enable partial booking.
  • Be aware of data quality when transferring patients between waiting lists for appointments with consultants or nurses.
  • Extensions of clinic dates ensuring suspensions and cancellations are carried forward.
  • Utilisation of clinic slots and reduction in DNA rates using trust predictor software.
  • Maintain RTT targets.
  • Work with minimum supervision in an organised, effective and efficientmanner.

Communication

  • Liaise with other service users ensuring adequate resources are available to accommodate any changes made.
  • Deal with telephone and email enquiries in a timely manner
  • Communicate effectively, written and verbally at all levels
  • Communicate effectively, written and verbally with patients
  • Answering telephone calls from service users and relatives.

About us

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women's, visit their careers page.

Details

Date posted

09 April 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year Per annum pro rota

Contract

Permanent

Working pattern

Part-time

Reference number

287-AMED-105-26

Job locations

Aintree University Hospital

Liverpool

L9 7AL


Job description

Job responsibilities

To find out more about the key responsibilities and the specific skills and experience you'll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading.

For further information regarding the Diabetes and Endocrinology service please view our web page or arrange an informal visit to the department.

Job description

Job responsibilities

To find out more about the key responsibilities and the specific skills and experience you'll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading.

For further information regarding the Diabetes and Endocrinology service please view our web page or arrange an informal visit to the department.

Person Specification

Qualifications

Essential

  • NVQ3 or equivalent
  • RSA II or equivalent

Experience

Essential

  • Experience of outpatient/booking environment

Desirable

  • Have demonstrable experience and knowledge of service improvement systems

Knowledge

Essential

  • A good working knowledge of computers and software packages
  • Able to demonstrate an understanding of a wide range of local hospitals systems/ processes and policies

Skills

Essential

  • Accurate keyboard skills
  • Good basic numeracy skills
  • Excellent interpersonal skills with ability to communicate at all levels
  • Ability to present data and information in a useful and understandable format
  • Work / task prioritisation skills
  • Good communication and negotiation skills
Person Specification

Qualifications

Essential

  • NVQ3 or equivalent
  • RSA II or equivalent

Experience

Essential

  • Experience of outpatient/booking environment

Desirable

  • Have demonstrable experience and knowledge of service improvement systems

Knowledge

Essential

  • A good working knowledge of computers and software packages
  • Able to demonstrate an understanding of a wide range of local hospitals systems/ processes and policies

Skills

Essential

  • Accurate keyboard skills
  • Good basic numeracy skills
  • Excellent interpersonal skills with ability to communicate at all levels
  • Ability to present data and information in a useful and understandable format
  • Work / task prioritisation skills
  • Good communication and negotiation skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Aintree University Hospital

Liverpool

L9 7AL


Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Aintree University Hospital

Liverpool

L9 7AL


Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Assistant Service Manager

Anna Flanders

Anna.Flanders@liverpoolft.nhs.uk

01515294789

Details

Date posted

09 April 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year Per annum pro rota

Contract

Permanent

Working pattern

Part-time

Reference number

287-AMED-105-26

Job locations

Aintree University Hospital

Liverpool

L9 7AL


Supporting documents

Privacy notice

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