Job summary
We are looking to recruit an enthusiastic and motivated Band 5 Administration Services Manager to join the Breast and Endocrine Surgery Team.
The position is permanent 37.5 hours per week and worked across hospital sites.
As the Administration Service Manager, you will be responsible for:
The management and provision of administrative, clerical and secretarial support for the service.
Leading the administration team in all managerial functions including HR, competency and efficiency and developing and co-ordinating the delivery of high-quality training, ensuring training delivery meets service needs and is delivered professionally and effectively.
Ensuring optimum use of physical capacity throughout administration teams to deliver service, and ensure robust plans are in place to develop and improve the administrative role in line with new practices.
Ensure effective management of clinics and rotas.
Support with performance monitoring of Cancer and Referral to Treatment standards.
The post holder will participate in the development of corporate objective, policies, standard operating procedures and strategic plans. The post holder will be expected to organise their own workload and that of the Care Group administrative teams
You will demonstrate excellent organisational skills, flexible approach and able to exercise initiative.
Further enquiries, please contact Debra Power on 0151 529 2458 or Lesley Nutbrown on 0151 706 2958
Main duties of the job
To be able to manage and support the administrative and clerical team, supporting Breast and Endocrine Surgery.
To work collaboratively alongside administrative and clerical colleagues, clinical staff and senior management team.
To monitor and facilitate team members appraisals and provide mentorship and supervision where required.
To manage waiting lists in line with Trust Policy
To manage performance in line with Cancer Standards and Referral to Treatment Pathway.
Manage HR processes in line with Trust Policy.
Work within and keep up to date with Trust legislation, guidelines, policies, procedures, protocols and code of conduct and ensure they are adhered to.
Facilitate and manage changes to working practices for own work area
To establish and continue improvement of office information systems and procedures to ensure an efficient and effective service
To be able to manage difficult conversations, showing an ability to manage conflict and communicate in a clear and empathic manner.
To be aware of technological used to support all processes.
To develop and maintain an efficient system of working.
About us
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women's, visit their careers page.
Job description
Job responsibilities
Job responsibilities: Please note, for a specific detailed job description for this vacancy, please see attached job description.
To be able to manage and support the admin and clerical team, supporting Breast and Endocrine Surgery.
*To work collaboratively alongside admin and clerical colleagues, clinical staff and the management team.
*To monitor and facilitate team members appraisals and provide mentorship and supervision where required.
*To manage waiting lists in line with Trust Policy
*To manage performance in line with Cancer Standards and Referral to Treatment Pathway.
*Manage HR processes in line with trust Policy.
*Work within and keep up to date with Trust legislation, guidelines, policies, procedures, protocols and code of conduct and ensure they are adhered to.
*Facilitate and manage changes to working practices for own work area
*To establish and continue improvement of office information systems and procedures to ensure an efficient and effective service
*To be able to manage difficult conversations, showing an ability to manage conflict and communicate in a clear and empathic manner.
*To be aware of technological used to support all processes.
*To develop and maintain an efficient system of working
Job description
Job responsibilities
Job responsibilities: Please note, for a specific detailed job description for this vacancy, please see attached job description.
To be able to manage and support the admin and clerical team, supporting Breast and Endocrine Surgery.
*To work collaboratively alongside admin and clerical colleagues, clinical staff and the management team.
*To monitor and facilitate team members appraisals and provide mentorship and supervision where required.
*To manage waiting lists in line with Trust Policy
*To manage performance in line with Cancer Standards and Referral to Treatment Pathway.
*Manage HR processes in line with trust Policy.
*Work within and keep up to date with Trust legislation, guidelines, policies, procedures, protocols and code of conduct and ensure they are adhered to.
*Facilitate and manage changes to working practices for own work area
*To establish and continue improvement of office information systems and procedures to ensure an efficient and effective service
*To be able to manage difficult conversations, showing an ability to manage conflict and communicate in a clear and empathic manner.
*To be aware of technological used to support all processes.
*To develop and maintain an efficient system of working
Person Specification
Education/Qualifications
Essential
- GCSEs (A-C) or equivalent
- NVQ Level III Business Administration or equivalent
- Managerial knowledge acquired through degree or relevant experience
- Willingness to undertake further training in Management
- ECDL or equivalent experience using Microsoft Word, Excel and Powerpoint
Desirable
- Qualification in Management or Leadership
- Teaching/Training Qualification
Experience
Essential
- Previous NHS experience at supervisory level
- Experience of using Trust I.T, Systems
- Knowledge of Digital Dictation Systems
- Experience of providing an Audio Typing Service
- Good understanding of administration and medical secretarial roles/function
- Experience of mentoring and developing others
- Able to make clear presentations with engagement of an audience effectively, deliver the message and training to audiences with different levels of understanding and need
- Assessing and planning workload for others
Desirable
- Experience in developing, designing and tailoring training materials to engage learners and meet agreed programme outcomes
- Experience in leading redesign or change management
Skills
Essential
- Ability to communicate in a clear and concise manner, communicate effectively demonstrating sensitivity to a range of people
- Ability to implement change and use problem solving skills
- Able to prioritise workloads of others
- Ability to negotiate with others
- Ability to work individually or as part of a team
- Ability to prioritise and assess a situation
- Ability to work under pressure and maintain high quality work
- Experience or supervising and motivating a team
- Time Management Skills
- Excellent interpersonal and influencing skills
Desirable
- Understanding of Trust internal policies as appropriate
- Experience of managing stationery and stock levels
Knowledge
Essential
- Medical terminology
- Knowledge of NHS policies
- Train others using best practice
Other Requirements
Essential
- Comply with Trust policies and procedures
- Ability to show understanding and appreciation of the need to maintain confidentiality in all matters - Data Protection Act
- Ability and willingness to undergo further training in accordance with the needs of the post
Person Specification
Education/Qualifications
Essential
- GCSEs (A-C) or equivalent
- NVQ Level III Business Administration or equivalent
- Managerial knowledge acquired through degree or relevant experience
- Willingness to undertake further training in Management
- ECDL or equivalent experience using Microsoft Word, Excel and Powerpoint
Desirable
- Qualification in Management or Leadership
- Teaching/Training Qualification
Experience
Essential
- Previous NHS experience at supervisory level
- Experience of using Trust I.T, Systems
- Knowledge of Digital Dictation Systems
- Experience of providing an Audio Typing Service
- Good understanding of administration and medical secretarial roles/function
- Experience of mentoring and developing others
- Able to make clear presentations with engagement of an audience effectively, deliver the message and training to audiences with different levels of understanding and need
- Assessing and planning workload for others
Desirable
- Experience in developing, designing and tailoring training materials to engage learners and meet agreed programme outcomes
- Experience in leading redesign or change management
Skills
Essential
- Ability to communicate in a clear and concise manner, communicate effectively demonstrating sensitivity to a range of people
- Ability to implement change and use problem solving skills
- Able to prioritise workloads of others
- Ability to negotiate with others
- Ability to work individually or as part of a team
- Ability to prioritise and assess a situation
- Ability to work under pressure and maintain high quality work
- Experience or supervising and motivating a team
- Time Management Skills
- Excellent interpersonal and influencing skills
Desirable
- Understanding of Trust internal policies as appropriate
- Experience of managing stationery and stock levels
Knowledge
Essential
- Medical terminology
- Knowledge of NHS policies
- Train others using best practice
Other Requirements
Essential
- Comply with Trust policies and procedures
- Ability to show understanding and appreciation of the need to maintain confidentiality in all matters - Data Protection Act
- Ability and willingness to undergo further training in accordance with the needs of the post
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
