Job summary
This post is open to employees of the five LAASP organisations. As part of your application, you will be asked to confirm that you are a current employee of The Clatterbridge Centre, Liverpool Heart and Chest Hospital, Liverpool University Hospitals, Liverpool Women's Hospital or, The Walton Centre.
Undertake a full range of Patient Booking Functions required by the Trust with practical regard to meeting Trust Targets. As a member of the Service the post holder will provide clerical and administrative support to the department.
They must have the ability to plan their own workload as appropriate and provide support as required to the clinic reception staff.
**Please note this vacancy will close once sufficient applications have been received**
Main duties of the job
The Scheduling & Booking post holder will focus on waiting list management, ensuring all clinics are filled and that patients are booked in a timely manner. The post holder will also liaise directly with clinicians to ensure appointments are booked correctly and minimise lost capacity.
The post holder will validate waiting lists and RTT pathways, reviewing open pathways and outcomes and following up to ensure remedial action is taken. Working with a degree of autonomy and independence, the post holder will also be responsible for ensuring clinics are fully utilised, managing their own workload to prioritise specialities and clinics subject to their clinical urgency and existing occupancy.
About us
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women's, visit theircareers page.
Job description
Job responsibilities
To maintain good communications and relationships with:Patients/relatives and carers, General public and all disciplines of staff.
General Office duties1. Add patients to the waiting list with information given, ensuring that the patients relevant information is inputted onto the hospital system, ensuring accuracy at all times, updatingnew information when it is received. Management of outpatient/inpatient waiting lists and rebooking lists to ensure that appointments are allocated to patients in accordance with the current policy.
2. Send for all patients to come into relevant hospital site using Trust PAS system. This requires prioritising admission dates to meet deadlines. Ensure appointment bookings are maintained using the Trusts systems to monitor waiting times and within the parameters of the clinic scheduled and that any potential booking difficulties are dealt with appropriately.
3. Admit, discharge and record attendances of patients for specific Consultants.
4. Arrange Interpreters and Signers for patients if they are required acknowledging cultural and personal beliefs.
5. Validate all waiting list reports at regular intervals to ensure the 18 week targets are adhered to.
6. Deal with patients enquires and complaints regarding their position on the waiting list and their length of wait
7. Cancel patient appointment upon request by patient or clinician and replace on the list as appropriate.
8. Remove patients from the list when requested and inform patient, Consultant and GP as appropriate.
9. Prioritise all workloads whilst unsupervised in the office.
10. Retrieve case notes as and when required.
11. Filing as required.
12. Any other duties required
Job description
Job responsibilities
To maintain good communications and relationships with:Patients/relatives and carers, General public and all disciplines of staff.
General Office duties1. Add patients to the waiting list with information given, ensuring that the patients relevant information is inputted onto the hospital system, ensuring accuracy at all times, updatingnew information when it is received. Management of outpatient/inpatient waiting lists and rebooking lists to ensure that appointments are allocated to patients in accordance with the current policy.
2. Send for all patients to come into relevant hospital site using Trust PAS system. This requires prioritising admission dates to meet deadlines. Ensure appointment bookings are maintained using the Trusts systems to monitor waiting times and within the parameters of the clinic scheduled and that any potential booking difficulties are dealt with appropriately.
3. Admit, discharge and record attendances of patients for specific Consultants.
4. Arrange Interpreters and Signers for patients if they are required acknowledging cultural and personal beliefs.
5. Validate all waiting list reports at regular intervals to ensure the 18 week targets are adhered to.
6. Deal with patients enquires and complaints regarding their position on the waiting list and their length of wait
7. Cancel patient appointment upon request by patient or clinician and replace on the list as appropriate.
8. Remove patients from the list when requested and inform patient, Consultant and GP as appropriate.
9. Prioritise all workloads whilst unsupervised in the office.
10. Retrieve case notes as and when required.
11. Filing as required.
12. Any other duties required
Person Specification
Qualifications
Essential
- A minimum of 5 GCSE's or equivalent qualification
Desirable
- NVQ 3 Customer Care/Business Administration
- ECDL
Experience
Essential
- Demonstrable experience working in an NHS clerical role
- Knowledge of waiting list administration and patient access target
- Experience dealing with public/patients
Desirable
- Previous Supervisory Experience
Knowledge
Essential
- Full understanding of Patient Access Targets
Desirable
- Knowledge and experience of Windows based applications
Skills
Essential
- Good interpersonal skills
- Able to communicate in a variety of settings with staff and patients at varying levels of understanding
- Able to relate to people from differing backgrounds
- Able to deal with sensitive issues with tact and diplomacy
- Good prioritisation skills
- Able to manage to manage personal workload effectively
- Methodical and highly organised able to work on own initiative
- Able to work as part of a team
- Able to adapt to changes in practices, policies and procedures
- Able to collect, understand and interpret data and information for use in reports
- Able to maintain accurate patient records and patient information systems
Other
Essential
- Current employee of a LAASP organisation
Person Specification
Qualifications
Essential
- A minimum of 5 GCSE's or equivalent qualification
Desirable
- NVQ 3 Customer Care/Business Administration
- ECDL
Experience
Essential
- Demonstrable experience working in an NHS clerical role
- Knowledge of waiting list administration and patient access target
- Experience dealing with public/patients
Desirable
- Previous Supervisory Experience
Knowledge
Essential
- Full understanding of Patient Access Targets
Desirable
- Knowledge and experience of Windows based applications
Skills
Essential
- Good interpersonal skills
- Able to communicate in a variety of settings with staff and patients at varying levels of understanding
- Able to relate to people from differing backgrounds
- Able to deal with sensitive issues with tact and diplomacy
- Good prioritisation skills
- Able to manage to manage personal workload effectively
- Methodical and highly organised able to work on own initiative
- Able to work as part of a team
- Able to adapt to changes in practices, policies and procedures
- Able to collect, understand and interpret data and information for use in reports
- Able to maintain accurate patient records and patient information systems
Other
Essential
- Current employee of a LAASP organisation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
