Job summary
As a member of the service, the post holder will be expected to support the Deputy Programme Manager, the Lead Administrator and Lead Nurse for Health Promotion within Liverpool & Wirral Bowel Cancer Screening.
In the absence of the Lead Administrator the post holder will provide management support to the wider administration team. This will include managing sickness and problem solving.
The successful candidate will support the Complex Polyp team with booking endoscopy procedures, compiling information ahead of MDT, attending MDT and ensuring outcomes are completed.
The successful candidate must be able to undertake all administrative duties, be well organised, able to plan their workload, work on their own initiative and work to deadlines, both individually and as part of a team.
Main duties of the job
Assist the directorate in providing quality administrative support to the clinical teams.
Deal appropriately with concerns from staff in line with Trust policy.
To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations.
Obtain information as requested by line manager.
Attend appropriate training, meetings and education sessions when required.
Work with managers to review working practices, ways of working and find solutions to problems.
Work with managers to improve quality and range of services, with resources being managed according to agreed policies and procedures.
Ensure all mandatory training is up to date and report accordingly.
Be able to work as part of a team, promote effective flows in the department to cover leave to ensure the office runs smoothly.
Implement, develop and monitor standard operating procedures (relevant to administration role and department).
Attend weekly MDT/PTL meetings.
Produce high quality minutes.
This list is not exhaustive, but includes the essentials of the role.
About us
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women's, visit their careers page.
Job description
Job responsibilities
Assist the directorate in providing quality administrative support to the clinical teams.
Deal appropriately with concerns from staff in line with Trust policy.
To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations.
Obtain information as requested by line manager.
Attend appropriate training, meetings and education sessions when required.
Work with managers to review working practices, ways of working and find solutions to problems.
Work with managers to improve quality and range of services, with resources being managed according to agreed policies and procedures.
Ensure all mandatory training is up to date and report accordingly.
Be able to work as part of a team, promote effective flows in the department to cover leave to ensure the office runs smoothly.
Implement, develop and monitor standard operating procedures (relevant to administration role and department).
Attend weekly MDT/PTL meetings.
Produce high quality minutes.
This list is not exhaustive, but includes the essentials of the role.
Job description
Job responsibilities
Assist the directorate in providing quality administrative support to the clinical teams.
Deal appropriately with concerns from staff in line with Trust policy.
To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations.
Obtain information as requested by line manager.
Attend appropriate training, meetings and education sessions when required.
Work with managers to review working practices, ways of working and find solutions to problems.
Work with managers to improve quality and range of services, with resources being managed according to agreed policies and procedures.
Ensure all mandatory training is up to date and report accordingly.
Be able to work as part of a team, promote effective flows in the department to cover leave to ensure the office runs smoothly.
Implement, develop and monitor standard operating procedures (relevant to administration role and department).
Attend weekly MDT/PTL meetings.
Produce high quality minutes.
This list is not exhaustive, but includes the essentials of the role.
Person Specification
Qualifications
Essential
- Educated to Diploma level and/or equivalent level of experience and/or equivalent qualification
- GCSE English and Mathematics or equivalent
- Evidence of continued professional development
Experience
Essential
- Experience of working within the NHS (either within primary or secondary care)
Desirable
- Knowledge of relevant cancer treatments, interventions and terminology
- Understanding of Macmillan Cancer Support and its role across the UK
Knowledge
Essential
- Efficient in the use of Microsoft Word for Windows, Excel, Power Point, Outlook and internet.
Desirable
- Knowledge of medical terminology
- Knowledge of personalised care
Skills
Essential
- Demonstrate excellent communication skills both verbally and non-verbally with people at all levels
- Able to prioritise workload
- Practical problems solving skills
- Ability to retrieve information from a wide range of sources and in different formats
- Tactful and diplomatic with the ability to ask sensitively about information needs.
- Able to use own initiative and work without supervision
Other
Essential
- Must be prepared to work across different hospital sites when required
Person Specification
Qualifications
Essential
- Educated to Diploma level and/or equivalent level of experience and/or equivalent qualification
- GCSE English and Mathematics or equivalent
- Evidence of continued professional development
Experience
Essential
- Experience of working within the NHS (either within primary or secondary care)
Desirable
- Knowledge of relevant cancer treatments, interventions and terminology
- Understanding of Macmillan Cancer Support and its role across the UK
Knowledge
Essential
- Efficient in the use of Microsoft Word for Windows, Excel, Power Point, Outlook and internet.
Desirable
- Knowledge of medical terminology
- Knowledge of personalised care
Skills
Essential
- Demonstrate excellent communication skills both verbally and non-verbally with people at all levels
- Able to prioritise workload
- Practical problems solving skills
- Ability to retrieve information from a wide range of sources and in different formats
- Tactful and diplomatic with the ability to ask sensitively about information needs.
- Able to use own initiative and work without supervision
Other
Essential
- Must be prepared to work across different hospital sites when required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
