Clerical Officer - Chronic Fatigue Service

Job summary

An exciting opportunity has arisen for an experienced administration clerk to work within the Liverpool ME/Chronic Fatigue Syndrome therapy team at Broadgreen Hospital in the Liverpool University Hospitals NHS Foundation Trust.

The job requires an individual who can work, using their own initiative, who will be managing a range of administration duties within the unit.

To provide a full administrative support co-ordinating and monitoring the ME/CFS E-referral worklist for its outpatient clinics. To provide a full range of secretarial procedures to the department.

Data gathering and co-ordinating service audits on request and in a timely manner.

Main duties of the job

Facilitating the ME/CFS e-referral work list. Checking received referrals from general practitioners, ensuring that all required information has been provided to complete patient referrals.

Providing full secretarial support to the clinical team including keeping diaries and arranging appointments. Managing e-referral waiting list/prioritising/appointing patients and adjusting clinic times as necessary with minimal direction. Following department protocol and ensuring that notes are ready for clinical review.

Ability to work to monthly deadlines is essential.

Supporting service manager liaising with local ICB when needed.

Provide and receive routine information requiring tact and diplomatic skills. Exchange verbal and written information with patients, staff and carers relating to appointment, admissions and meetings.

Maintain good relations with all persons, having regular contact with consultant and their medical teams, including general practitioners, patients and relatives. Provide information and advice to patients and relatives regarding admissions and appointments.

Receive telephone and personal enquiries on behalf of consultants, other staff, other hospitals, management, suppliers and patients. Exercise independent judgement and initiative based on acquired knowledge when problems arise.

About us

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women's, visit theircareers page.

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Broadgreen Hospital

Thomas Drive

Broadgreen

L14 3LB

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Broadgreen Hospital

Thomas Drive

Broadgreen

L14 3LB

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

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