Clerical Officer - Gastroenterology

Liverpool University Hospitals NHS Foundation Trust

The closing date is 16 April 2025

Job summary

We have an exciting opportunity for a full-time Clerical Officer to join our administration team, here in the Endoscopy Department.

As a clerical officer, you main duty will be working on reception and the admitting and discharging of patients and answering any general queries they may have.

Other duties will include registering new patients on our Patient Administration System (IPM), preparing patient notes, answering telephone queries and deal efficiently and professionally to the requests of all service users and patient enquiries and provide a functional flexibility to meet the demands of the service.

Due to the nature of the work you will be IT literate, able to use most Office software and work unsupervised. Previous experience in the health sector would be an advantage and excellent customer service, the ability to work as part of a team and work to tight deadlines is essential.

You will be expected to be flexible and support the department as and when the need arises. This could include cross-site cover at our Broadgreen Diagnostic Hub (should the need dictate).

Main duties of the job

To admit and discharge all patients for the Endoscopy unit and provide the necessary administrative support to ensure that a highquality service is provided at all times, thereby affecting a smooth and efficient running of thedepartment.

To work unsupervised but to be available to give advice to junior members of the team.

About us

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women's, visit their careers page.

Date posted

02 April 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

287-RMED-72-25

Job locations

Endoscopy Unit, Royal Liverpool Hospital

Mount Vernon Street

Liverpool

L7 8YE

Job description

Job responsibilities

Admitting and discharging of patients on IPM

Ensuring all necessary patient documentation is prepared in advance of their arrival

Preparing patient packs to be delivered in advance of appointments

Liaising with health professionals, wards A/E and GP surgeries as required.

Registering new patients on the hospital system (IPM) PAS and adding to appropriate waiting list.

Responsibility for ensuring all outcomes are recorded on the IPM PAS and patients removed from the waiting list as necessary in accordance with the Trusts access policy.

Job description

Job responsibilities

Admitting and discharging of patients on IPM

Ensuring all necessary patient documentation is prepared in advance of their arrival

Preparing patient packs to be delivered in advance of appointments

Liaising with health professionals, wards A/E and GP surgeries as required.

Registering new patients on the hospital system (IPM) PAS and adding to appropriate waiting list.

Responsibility for ensuring all outcomes are recorded on the IPM PAS and patients removed from the waiting list as necessary in accordance with the Trusts access policy.

Person Specification

Qualifications

Essential

GCSE/NVQ 2 or equivalent

Experience

Desirable

Previous experience of direct contact/liaison with patients/ carers/general public & health professionals

Knowledge

Desirable

Working knowledge of a Hospital Administration System

Skills

Essential

The ability to work independently as well as within a team
The ability to access, prioritise and plan workload effectively
Keyboard Skills
Good communication skills
Good telephone manner
Ability to deal with the public with tact and discretion

Other

Essential

Team player

Person Specification

Qualifications

Essential

GCSE/NVQ 2 or equivalent

Experience

Desirable

Previous experience of direct contact/liaison with patients/ carers/general public & health professionals

Knowledge

Desirable

Working knowledge of a Hospital Administration System

Skills

Essential

The ability to work independently as well as within a team
The ability to access, prioritise and plan workload effectively
Keyboard Skills
Good communication skills
Good telephone manner
Ability to deal with the public with tact and discretion

Other

Essential

Team player

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information