Job summary
The perioperative care coordinator is an exciting, new, evolving role. This is a result of new NHS England best practice guidelines for pre-screening and optimisation of perioperative patients. Getting it Right First Time (GIRFT) recommends that NHS organisations should establish Perioperative Care Co-ordination teams, to introduce early preoperative screening, risk stratification and provide an opportunity to optimise patients' health prior to surgery.
Main duties of the job
The post holder will support the Trust in adhering to national guidance and develop learning for Cheshire & Merseyside ICB.
This post will include using digital tools, such as C2Ai and Graphnet, to identify patients requiring optimisation ahead of planned surgical intervention as well as those who may be suitable for triage to a high-volume, low complexity site.
The post will work collaboratively with the wider clinical operational and clinical teams to contact patients to gather information, signpost and promote engagement to appropriate services. The post will be embedded within medical, surgical and pre-operative assessment teams.
The successful applicant will have good communication skills and be able to build rapport and relationships with a diverse population to encourage and support behaviour change.
Training will be provided around personalised care, use of healthcare specific IT systems and on brief intervention conversations.
About us
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women's, visit their careers page.
Job description
Job responsibilities
Contacting all patients newly listed for surgical procedure to ask or ensure they have completed a pre-screening questionnaire, and where required support them to complete the form.
Collate information at the point of referral from primary care and in the pre-screening questionnaire.
Use the above information and digital intelligence to support the initial triage of those likely to require optimisation.
Contact patients to inform them of outcome of pre-screening triage, and where appropriate and under the direction of a qualified health professional, use approved materials to provide them with universal advice about pre-operative preparation, including diet, exercise/activity and healthy living.
Under the guidance of a registered health professional, arrange appropriate follow up appointments for higher risk patients.
Use this knowledge to refer patients to their most appropriate local services. Examples will include activity classes, weight loss and psychological support.
Refer patients to health promotion services, for example smoking cessation, alcohol reduction and diabetes control.
Where relevant, encouraging patients to find out if their GP has a social prescribing link worker and/or health coach, and how they can refer themselves.
Quality assure surgical prioritisation coding in line with Royal College guidelines and where necessary, escalate and stream cohorts of patients to the relevant clinicians and services. For example, alerting teams to high-risk pulmonary patients who are listed for surgery.
Job description
Job responsibilities
Contacting all patients newly listed for surgical procedure to ask or ensure they have completed a pre-screening questionnaire, and where required support them to complete the form.
Collate information at the point of referral from primary care and in the pre-screening questionnaire.
Use the above information and digital intelligence to support the initial triage of those likely to require optimisation.
Contact patients to inform them of outcome of pre-screening triage, and where appropriate and under the direction of a qualified health professional, use approved materials to provide them with universal advice about pre-operative preparation, including diet, exercise/activity and healthy living.
Under the guidance of a registered health professional, arrange appropriate follow up appointments for higher risk patients.
Use this knowledge to refer patients to their most appropriate local services. Examples will include activity classes, weight loss and psychological support.
Refer patients to health promotion services, for example smoking cessation, alcohol reduction and diabetes control.
Where relevant, encouraging patients to find out if their GP has a social prescribing link worker and/or health coach, and how they can refer themselves.
Quality assure surgical prioritisation coding in line with Royal College guidelines and where necessary, escalate and stream cohorts of patients to the relevant clinicians and services. For example, alerting teams to high-risk pulmonary patients who are listed for surgery.
Person Specification
Qualifications
Essential
- NVQ Level 4 or equivalent
- Educated to GCSE standard with passes at grade C or above for English and Maths or similar through vocational training
- Evidence of commitment to continued learning or improvement through attendances at courses
Desirable
- IT qualification, e.g. NVQ, CLAIT, ECDL
Experience
Essential
- Previous experience of working within a health or social care setting or alongside these sectors (including unpaid work)
- Experience of using initiative and willingness to challenge appropriately
- Experience of using Information technology (MS Teams, Outlook, Word, PowerPoint, Excel) and electronic notes systems
Desirable
- Experience of helping people navigate health and social care systems
Knowledge
Essential
- IT literate with good keyboard skills
- Ability to analyse and manage conflicting demands and prioritise workload
- Awareness of the need to maintain confidentiality
- Ability to demonstrate accurate inputting and retrieval of data
Desirable
- Knowledge of medical terminology
Skills
Essential
- Excellent IT and keyboard skills
- Uses own equipment responsibly
- Good interpersonal skills (Ability to provide support to others)
- Good organisation skills (ability to prioritise workload)
- Good communication skills (telephone / email / written / verbal)
- Good command of the English language - both written and spoken
- Prolonged sitting at a keyboard
- Prolonged use of the telephone
Desirable
- Ability to converse with staff from all areas, such a clinical and admin staff
Other
Essential
- Must be able to work cross site
- To demonstrate enthusiasm and passion for population health and the idea of 'waiting well' ahead of surgery
- Conscientious approach to work and self motivating
- Punctual and reliable
- Good team worker and able to work effectively as part of a team
- A willingness to undertake further training and learn new skills
Person Specification
Qualifications
Essential
- NVQ Level 4 or equivalent
- Educated to GCSE standard with passes at grade C or above for English and Maths or similar through vocational training
- Evidence of commitment to continued learning or improvement through attendances at courses
Desirable
- IT qualification, e.g. NVQ, CLAIT, ECDL
Experience
Essential
- Previous experience of working within a health or social care setting or alongside these sectors (including unpaid work)
- Experience of using initiative and willingness to challenge appropriately
- Experience of using Information technology (MS Teams, Outlook, Word, PowerPoint, Excel) and electronic notes systems
Desirable
- Experience of helping people navigate health and social care systems
Knowledge
Essential
- IT literate with good keyboard skills
- Ability to analyse and manage conflicting demands and prioritise workload
- Awareness of the need to maintain confidentiality
- Ability to demonstrate accurate inputting and retrieval of data
Desirable
- Knowledge of medical terminology
Skills
Essential
- Excellent IT and keyboard skills
- Uses own equipment responsibly
- Good interpersonal skills (Ability to provide support to others)
- Good organisation skills (ability to prioritise workload)
- Good communication skills (telephone / email / written / verbal)
- Good command of the English language - both written and spoken
- Prolonged sitting at a keyboard
- Prolonged use of the telephone
Desirable
- Ability to converse with staff from all areas, such a clinical and admin staff
Other
Essential
- Must be able to work cross site
- To demonstrate enthusiasm and passion for population health and the idea of 'waiting well' ahead of surgery
- Conscientious approach to work and self motivating
- Punctual and reliable
- Good team worker and able to work effectively as part of a team
- A willingness to undertake further training and learn new skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
