Job summary
As Retail Manager, you will be responsible for the strategic and day-to-day management of our retail operations. This includes leading a team to optimize performance, ensuring profitability, and maintaining compliance with NHS guidelines and operational standards. You will work closely with stakeholders, contractors, and suppliers to deliver a retail portfolio that supports the needs of patients, visitors, and staff.
Your role will encompass budget management, stock control, staff training, and customer service excellence. With a focus on innovation, you will identify opportunities for improvement, implement sustainable practices, and contribute to creating a welcoming and efficient retail environment.
The ideal candidate will have a strong background in retail management, with proven experience in overseeing multiple outlets. You should be commercially astute, highly organized, and adept at managing teams in a fast-paced, customer-focused environment. A commitment to enhancing the overall experience of the Trust's retail facilities and aligning with the NHS's core mission will be integral to your success.
Main duties of the job
To be responsible for the running, organisation and development of the Catering Department at Liverpool University Hospitals. This involves patient feeding on Aintree site and the running of retail units across LUHFT that is currently 16 units across 5 sites. To delegate tasks to lower grade staff, ensuring there are robust monitoring systems in place to ensure that targets are achieved.
To deputise for the facilities manager in their absence
To continuously review and facilitate development of the services to ensure that the department is offering a first class service to all stakeholders.
Be responsible in identifying issues and implementation of effective solutions to problems. Producing reports, SOPs, and polices as required. Marketing the service and give advice to other health care professionals whether within the Trust of from other organisations on Catering and associated areas.
About us
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women's, visit their careers page.
Job description
Job responsibilities
To identify the need for, create and implement systems, SOPs and policies
Implement and manage monitoring systems
HACCP - utilising outside agencies and other departments within the Trust to create a robust HACCP policy which can be utilised if the need arises in a court of law.
Health and safety - responsible for ensuring compliance with relevant Health and Safety regulations, National and local policies on health and safety, risk assessments and COSHH.
Attend Trust and external meetings as the catering representation
Arrange and facilitate meetings
Communications - establish two way communication either face to face, teams, telephone or email to notify other departments and areas of changes.
Procurement - suppliers - responsible for the purchasing of all goods and services within the departments. Creating product specifications. Working with procurement and outside buying agencies to ensure that the department is compliant with SFIs and Government Buying Guidelines
For a full list of duties, please refer to the attached job description
Job description
Job responsibilities
To identify the need for, create and implement systems, SOPs and policies
Implement and manage monitoring systems
HACCP - utilising outside agencies and other departments within the Trust to create a robust HACCP policy which can be utilised if the need arises in a court of law.
Health and safety - responsible for ensuring compliance with relevant Health and Safety regulations, National and local policies on health and safety, risk assessments and COSHH.
Attend Trust and external meetings as the catering representation
Arrange and facilitate meetings
Communications - establish two way communication either face to face, teams, telephone or email to notify other departments and areas of changes.
Procurement - suppliers - responsible for the purchasing of all goods and services within the departments. Creating product specifications. Working with procurement and outside buying agencies to ensure that the department is compliant with SFIs and Government Buying Guidelines
For a full list of duties, please refer to the attached job description
Person Specification
Qualifications
Essential
- Recognised management qualification degree level or equivalent experience
- Catering qualification, minimum NVQ Level 3 or equivalent experience
- Level 4 Food Safety qualification
- Training certificate or equivalent experience
- Post graduate qualification or equivalent experience
- Recognised health and safety certification at management level e.g. Level 3 NCRQ Health and Safety for managers
Experience
Essential
- Experience of previous catering management within large institutional environment
- Experience within catering retail sector at management level
- Technical knowledge of catering services provided to a hospital environment
- A thorough knowledge and understanding of financial and budgetary control
- Dietary training, knowledge of special diets and allergens
Person Specification
Qualifications
Essential
- Recognised management qualification degree level or equivalent experience
- Catering qualification, minimum NVQ Level 3 or equivalent experience
- Level 4 Food Safety qualification
- Training certificate or equivalent experience
- Post graduate qualification or equivalent experience
- Recognised health and safety certification at management level e.g. Level 3 NCRQ Health and Safety for managers
Experience
Essential
- Experience of previous catering management within large institutional environment
- Experience within catering retail sector at management level
- Technical knowledge of catering services provided to a hospital environment
- A thorough knowledge and understanding of financial and budgetary control
- Dietary training, knowledge of special diets and allergens
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
