Job summary
A new and exciting opportunity has arisen for substantive recruitment as the General Service Managers within the Division of Surgery based at the Royal Liverpool Hospital.
There is 1 post available within the following Care Groups:
Surgical Specialties
Reporting to the Head of Operations the post holder will be an integral member of the Care Group's Management Team and will be responsible for supporting the delivery of speciality specific strategic plans and will therefore contribute to the Division's overall strategies and objectives.
The General Service Manager will drive improvements in operational performance and planning within the service advising the Head of Operations, Clinical Director/Clinical Leads and Lead/Senior Nurse/AHP as necessary.
The post holder will work closely with other Care group leads within the Division, colleagues across other divisions and external partners to enable the achievement of the Trust's objectives.
Specifically, the General Service Manager is accountable for:
Assisting with the delivery of the service strategy, taking operational responsibility for delegated programmes of work. This will include leading an administration team, overseeing a single/ several small budgets, and contributing to writing local polices.
Main duties of the job
The General Service Manager will have management experience in overseeing the performance of teams, and will possess personal qualities and skills to deal competently with operational issues.
The Service Manager will monitor existing patient centred clinical operational strategies and plans and ensuring that systems and processes are in place and adhered to.
To lead and be accountable for the operational delivery of clinical services
The Service Manager will lead plans, operational change and strategies within their service and provide and support across the care group.
The Service Manager will support work to drive the strategic direction and policy setting for the service within the context set by the Care Group leadership team, maintaining an essential communications link between the speciality/specialities and feeding into the Care Group leadership team.
The Service Manager will have oversight of the service level budgets and ensure that the financial requirements of the service are effectively managed.
They will manage workstreams to ensure achievement of the QEP target for the speciality/specialities.
The post holder has line management responsibility for the staff at Band 7 and below within the their speciality area which is not limited to administrative and clinical teams.
About us
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
We want our operational teams to support delivery of high quality care to patients accessing our services and in turn we want to make this the "Best Place to Work" for our staff, investing continually in their development. Liverpool University NHS FT can offer you access to leadership and team development, coaching, and flexible working.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
To hear more about our achievements click herehttps://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf
Follow us on Social Media:
Facebook - Liverpool University Hospitals Careers
Instagram - @LUHFTcareers
Twitter - @LUHFTcareers
Job description
Job responsibilities
Service Delivery and Performance Management
The Service Manager will have oversight of the Care Groups overall budgets and take the lead on budget lines and financial performance within the service
Monitor capital and revenue budgets for the service in partnership with the Head of Operations, Clinical Director/Clinical Leads and Lead/Senior Nurse/AHP ensuring that robust monitoring and checking systems are in place.
Working with the Clinical Director/Clinical Leads and Lead/Senior Nurse/AHP to promote the vision and clinical strategy for the service, reflecting the health needs of the local population.
Exhibit business leadership to theservice, by working with the leadership team to ensure that teams and staff are appropriately developed and managed to deliver the significant clinical and business agenda that face the service.
Monitor the delivery of business plans and business cases keeping control over quality and costs ensuring that the highest standard of patient care and service is provided.
Encourage a climate that allows front line staff to question and redefine how their work is undertaken ensuring the on-going development of patient centred care and cost effective use of resources.
Demonstrate a culture of service improvement, which produces new ideas, approaches, innovation or insights.
Clinical Governance/Quality
Ensure the provision of high quality, reputable and reliable high quality care for the identified are into the future.
Promote a culture of ensuring patient safety through adherence to legal obligations and safety requirements by reviewing and challenging risks and progress on plans to address risk.
Help to define the governance structure and has an overview of risk systems within the area, reporting and proactively suggesting mitigation to address risk. Take the lead for these systems and polices for a delegated single service
Investigate complaints as appropriate under the procedure and ensure action is taken to address issues of concern and prevent reoccurrence of similar events.
Embed a learning culture to review risk, learning from incidents and near misses, by leading a solution focused approach to review, ensuring that lessons are learned and shared.
Job description
Job responsibilities
Service Delivery and Performance Management
The Service Manager will have oversight of the Care Groups overall budgets and take the lead on budget lines and financial performance within the service
Monitor capital and revenue budgets for the service in partnership with the Head of Operations, Clinical Director/Clinical Leads and Lead/Senior Nurse/AHP ensuring that robust monitoring and checking systems are in place.
Working with the Clinical Director/Clinical Leads and Lead/Senior Nurse/AHP to promote the vision and clinical strategy for the service, reflecting the health needs of the local population.
Exhibit business leadership to theservice, by working with the leadership team to ensure that teams and staff are appropriately developed and managed to deliver the significant clinical and business agenda that face the service.
Monitor the delivery of business plans and business cases keeping control over quality and costs ensuring that the highest standard of patient care and service is provided.
Encourage a climate that allows front line staff to question and redefine how their work is undertaken ensuring the on-going development of patient centred care and cost effective use of resources.
Demonstrate a culture of service improvement, which produces new ideas, approaches, innovation or insights.
Clinical Governance/Quality
Ensure the provision of high quality, reputable and reliable high quality care for the identified are into the future.
Promote a culture of ensuring patient safety through adherence to legal obligations and safety requirements by reviewing and challenging risks and progress on plans to address risk.
Help to define the governance structure and has an overview of risk systems within the area, reporting and proactively suggesting mitigation to address risk. Take the lead for these systems and polices for a delegated single service
Investigate complaints as appropriate under the procedure and ensure action is taken to address issues of concern and prevent reoccurrence of similar events.
Embed a learning culture to review risk, learning from incidents and near misses, by leading a solution focused approach to review, ensuring that lessons are learned and shared.
Person Specification
Qualifications
Essential
- Masters Degree level or equivalent
Desirable
- Management qualification or equivalent
Experience
Essential
- Recent demonstrable experience of operational management, with clear evidenceclinical quality, people management, budget understanding and successful delivery of performance targets within strict financial controls.of responsibility for supporting operational delivery including
- Experience of being accountable for a clinical service
Knowledge
Essential
- Understanding and appreciation of diversity
- Key issues and pace of change facing the NHS nationally and locally assess and describe impact on services.
Desirable
- Principles and impact of the NHS Constitution
- Knowledge and understanding of computerised financial, management budgetary management and workforce information systems
- Knowledge of governance arrangements and standards in the NHS and the wider health and social care economy
Skills
Essential
- Coaching & values led leadership style, encouraging engagement and empowerment amongst staff and stakeholders, and in developing high performing teams
- Developed communication skills, to include but not exclusively, mediation,negotiation, consultation, facilitation, presentation, training and coaching skills using well developed interpersonal skills to influence, inform, reconcile differences and resolve conflicts.
- Solve problems, using a solution focused approach demonstrating competent persuasive and influencing skills
- Analyse data and information, including preparing responses to issues often within tight timescales.
- Ability to support business planning processes on behalf of the speciality
- Coordinate speciality activity plans to meet challenging performance targets within tight financial controls
- Implement agreed policy on behalf of the speciality and ensure successful implementation
- IT literate and able to use standard office software and bespoke systems.
- Cope with competing priorities and a demanding workload
- Work in an environment with frequent interruptions, and within stressful, unpredictable situations including responding to and solving urgent and emergency situations day to day.
Desirable
- Demonstrate competent project management skills
- Deal with uncertainty and complexity in a political environment
Person Specification
Qualifications
Essential
- Masters Degree level or equivalent
Desirable
- Management qualification or equivalent
Experience
Essential
- Recent demonstrable experience of operational management, with clear evidenceclinical quality, people management, budget understanding and successful delivery of performance targets within strict financial controls.of responsibility for supporting operational delivery including
- Experience of being accountable for a clinical service
Knowledge
Essential
- Understanding and appreciation of diversity
- Key issues and pace of change facing the NHS nationally and locally assess and describe impact on services.
Desirable
- Principles and impact of the NHS Constitution
- Knowledge and understanding of computerised financial, management budgetary management and workforce information systems
- Knowledge of governance arrangements and standards in the NHS and the wider health and social care economy
Skills
Essential
- Coaching & values led leadership style, encouraging engagement and empowerment amongst staff and stakeholders, and in developing high performing teams
- Developed communication skills, to include but not exclusively, mediation,negotiation, consultation, facilitation, presentation, training and coaching skills using well developed interpersonal skills to influence, inform, reconcile differences and resolve conflicts.
- Solve problems, using a solution focused approach demonstrating competent persuasive and influencing skills
- Analyse data and information, including preparing responses to issues often within tight timescales.
- Ability to support business planning processes on behalf of the speciality
- Coordinate speciality activity plans to meet challenging performance targets within tight financial controls
- Implement agreed policy on behalf of the speciality and ensure successful implementation
- IT literate and able to use standard office software and bespoke systems.
- Cope with competing priorities and a demanding workload
- Work in an environment with frequent interruptions, and within stressful, unpredictable situations including responding to and solving urgent and emergency situations day to day.
Desirable
- Demonstrate competent project management skills
- Deal with uncertainty and complexity in a political environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
