Job summary
This is an exciting time to join our Catering Team for the NHS at Royal Liverpool Hospital Hospital.
We have a post for a Clerical Officer supporting our team of host/hostess and retail team along with catering managerial team who work within Catering dept. at Royal Liverpool Hospital, ensuring that we provide an excellent food and patient/customer experience.
If you are looking for a rewarding role working to support the catering team and you have the following skills please apply.
- Good communication (written, verbal & IT)
- Approachable
- Organised
- Reliable
Main duties of the job
Support the team with the following:
- Ensuring rosters are covered. Allocation of work to catering assistants. Liaise with management to ensure there is a continuation of service in the event of major staff shortages. Priorities urgent requests. Authorise overtime within the allocated budget.
- Carry out staff appraisals
- To input statistics and information from Records into a database and manage the system.
- To liaise with manager to maintain a quality information system and identifypotential flaws which would affect data.
- To access the database to retrieve information and produce statistics and reportsfor the Trust.
- General reception duties involving first contact with individuals attending the department. Giving necessary information or referring them to the appropriatemember of staff.
- Communicating with all levels of staff in a polite and pleasant manner includingdealing with telephone enquiries and requests and taking appropriate action.
- Send out information to departments on request, but maintain confidentiality.
- Responsible for stock control and ordering stationary as required fromreprographics and stationers.
- Provide clerical and administrative support for staff.
- Organise and retrieve Notes required for the daily appointments.
- To liaise with manager to maintain a quality information system and identifypotential flaws which would affect data.
About us
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf
Follow us on Social Media:
Facebook - Liverpool University Hospitals Careers
Instagram - @LUHFTcareers
Twitter - @LUHFTcareers
Job description
Job responsibilities
- To provide a localised catering service observing health, safety and hygiene procedures and maintaining high standards in all aspects.
- To deliver good principles of customer care ensuring helpfulness, awareness and compassion to patients, visitors, staff and colleagues.
- Regeneration of chilled/frozen food and preparation of sauces.
- Preparation of patient meal trays.
- Plating and service of cold and hot food items with meal delivery to patients, including service of condiments.
- Probing and recording food temperatures. Recording of equipment temperatures.
- Beverage service to patients. Washing and refilling of patients water jugs and beakers.
- To take the patient orders and communicate the requirements to the catering department.
- Clearing of meal trays, crockery and cutlery for all food areas.
- Collection, segregation and disposal of catering waste materials.
- Cleaning duties within the kitchen and other associated areas in accordance with departmental cleaning schedules to include equipment, work surfaces crockery and cutlery.
- Ordering and receipt of goods from the main catering production unit in accordance with the agreed stock requirements ensuring adequate stock levels are maintained.
- Completion of catering department procedural paperwork such as temperature checks and monitoring.
- To undertake training as required to fulfil this role and any further training which will enhance both personal effectiveness and also the delivery of high standards of service.
- To work co-operatively with colleagues as part of the team and perform additional duties as and when directed by the catering supervisor
Job description
Job responsibilities
- To provide a localised catering service observing health, safety and hygiene procedures and maintaining high standards in all aspects.
- To deliver good principles of customer care ensuring helpfulness, awareness and compassion to patients, visitors, staff and colleagues.
- Regeneration of chilled/frozen food and preparation of sauces.
- Preparation of patient meal trays.
- Plating and service of cold and hot food items with meal delivery to patients, including service of condiments.
- Probing and recording food temperatures. Recording of equipment temperatures.
- Beverage service to patients. Washing and refilling of patients water jugs and beakers.
- To take the patient orders and communicate the requirements to the catering department.
- Clearing of meal trays, crockery and cutlery for all food areas.
- Collection, segregation and disposal of catering waste materials.
- Cleaning duties within the kitchen and other associated areas in accordance with departmental cleaning schedules to include equipment, work surfaces crockery and cutlery.
- Ordering and receipt of goods from the main catering production unit in accordance with the agreed stock requirements ensuring adequate stock levels are maintained.
- Completion of catering department procedural paperwork such as temperature checks and monitoring.
- To undertake training as required to fulfil this role and any further training which will enhance both personal effectiveness and also the delivery of high standards of service.
- To work co-operatively with colleagues as part of the team and perform additional duties as and when directed by the catering supervisor
Person Specification
Experience
Essential
- Previous catering experience at a supervisory level
- Previous Industrial Catering experience
Knowledge
Essential
- A general understanding of why food hygiene is important
- Health and safety basic knowledge
- Knowledge of Cash handling and till systems
Skills
Essential
- Excellent Communication skills
- Basic data inputting either manually or using a computer/tablet
- Basic numeracy and literacy skills
- Ability to work as part of a team
- Excellent organisation skills
Other
Essential
- Willingness to work flexibly and at other sites when required.
- Ability and willingness to undertake further training as necessary.
Qualifications
Essential
- Level 3 Food Hygiene Certificate
- ILM certificate NVQ 3 in catering subject/equivalent
Person Specification
Experience
Essential
- Previous catering experience at a supervisory level
- Previous Industrial Catering experience
Knowledge
Essential
- A general understanding of why food hygiene is important
- Health and safety basic knowledge
- Knowledge of Cash handling and till systems
Skills
Essential
- Excellent Communication skills
- Basic data inputting either manually or using a computer/tablet
- Basic numeracy and literacy skills
- Ability to work as part of a team
- Excellent organisation skills
Other
Essential
- Willingness to work flexibly and at other sites when required.
- Ability and willingness to undertake further training as necessary.
Qualifications
Essential
- Level 3 Food Hygiene Certificate
- ILM certificate NVQ 3 in catering subject/equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
