Liverpool University Hospitals NHS Foundation Trust

Band 2 - Sleep Service Receptionist

Information:

This job is now closed

Job summary

The Sleep Service is a fast-paced environment committed to providing high quality care for our patients. The preferred candidate will have excellent communication and organisation skills as well as good time management.

You will be required provide an efficient administrative service and communicate effectively with patients and colleagues.

A Trust-Wide Band 2 Job Description is attached but please view main duties of the job below for a more in-depth insight into the role.**Please note this vacancy will close once sufficient applications have been received**

Main duties of the job

Main duties include, but are not limited to:

  • Meet and greet patients on arrival for their appointments in the Sleep Laboratory
  • Book patients in and advise them where to go
  • Complete outcomes following appointments and list patients on the waiting list
  • Book appointments from the waiting list for a range of services
  • Effectively communicate and work efficiently with a range of stakeholders such as Sleep Practitioners, Assistant Technical Officers, Administrative Staff, Patients and Carers

Other duties include a range of administrative tasks including, but not limited to:

  • Preparation of paperwork for the following day
  • Meet and greet walk-in patients and direct them to the right service - e.g., replenishing equipment
  • Dealing with parking and concession requests
  • Working with language line for patients who require interpreters
  • Allocating appointment rooms within the department to staff when necessary
  • Booking/ reporting ambulance patients as ready following their appointments

Training of the following systems to be provided to successful candidate:

  • IPM
  • ICE
  • LungHealth
  • InTouch
  • EPRO
  • PENS
  • ADT Dashboard
  • NHS Portal

About us

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click herehttps://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Follow us on Social Media:

Facebook - Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers

Details

Date posted

18 July 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

287-AMED-177-24

Job locations

Aintree University Hospital

Liverpool

L9 7AL


Job description

Job responsibilities

After a period of training on the Trust informatics systems, we would require the successful candidate to perform the above duties.

Job description

Job responsibilities

After a period of training on the Trust informatics systems, we would require the successful candidate to perform the above duties.

Person Specification

Qualifications

Essential

  • Computer / typing skills RSA2/equivalent
  • GCSE/Equivalent

Experience

Essential

  • Experience of dealing with confidential matters
  • Experience of working in a busy office

Knowledge

Essential

  • Understanding of issues around confidentiality

Skills

Essential

  • Excellent organisational skills
  • Good communication skills
  • Excellent Customer Care Skills

Desirable

  • Ability to use Word / Excel

Other

Essential

  • Ability to adapt and a flexible approach to change
Person Specification

Qualifications

Essential

  • Computer / typing skills RSA2/equivalent
  • GCSE/Equivalent

Experience

Essential

  • Experience of dealing with confidential matters
  • Experience of working in a busy office

Knowledge

Essential

  • Understanding of issues around confidentiality

Skills

Essential

  • Excellent organisational skills
  • Good communication skills
  • Excellent Customer Care Skills

Desirable

  • Ability to use Word / Excel

Other

Essential

  • Ability to adapt and a flexible approach to change

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Aintree University Hospital

Liverpool

L9 7AL


Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Aintree University Hospital

Liverpool

L9 7AL


Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Clinical co-coordinator

Gillian Roberts

gillian.roberts@liverpoolft.nhs.uk

01515293559

Details

Date posted

18 July 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

287-AMED-177-24

Job locations

Aintree University Hospital

Liverpool

L9 7AL


Supporting documents

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