Job summary
We are looking to recruit a Clinic Support and Results Clerk to support the Liverpool HIV & Blood Borne Virus team in Axess Sexual Health .
The HIV & Blood Borne Virus team are currently housed in The Linda McCartney Centre on the Royal Liverpool Hospital site. We anticipate the service will move to a new city centre location when Axess Sexual Health services in the Linda McCartney Centre and The Beat integrate in the next 12 months
The team provides treatment and care for people living with HIV based in Liverpool and beyond. Our patients have adverse range of backgrounds including the LGBTQI community, people from Black and ethnic minorities including those seeking asylum in this country. The successful candidates will be committed to contributing to the high quality care offered to all our patients including providing a non-judgemental, respectful and caring service.
This is a very exciting time for sexual health services in Liverpool with a number of innovations to be implemented alongside these developments with the aim of providing world class services.
Our ideal candidate will have experience of using Electronic Patient Record Systems and databases, working with clinical staff at all levels and have excellent customer service skills.
From 4th April 2024 the minimum salary requirement for a skilled visa increased to £23,200. We strongly encourage applicants who require sponsorship to review the eligibility criteria at https://www.gov.uk/check-uk-visa
Main duties of the job
To undertake this role you will have experience of using Electronic Patient Record Systems, working with databases and data entry and will have excellent customer service skills.
You be liaising with patients and health care professionals and will be able establish a good rapport and professional relationships with others.
You will commonly deal with information of a personal and sensitive nature and you will be expected to adhere to the highest standards of confidentiality in the course of your work.
About us
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf
Follow us on Social Media:
Facebook - Liverpool University Hospitals Careers
Instagram - @LUHFTcareers
Twitter - @LUHFTcareers
Job description
Job responsibilities
See attached documents:
Liaising with patients and health care professionals with regard to appointments and results by telephone and email.
Recordkeeping and data entry.
Supporting the smooth delivery of the service and patient care
Job description
Job responsibilities
See attached documents:
Liaising with patients and health care professionals with regard to appointments and results by telephone and email.
Recordkeeping and data entry.
Supporting the smooth delivery of the service and patient care
Person Specification
Qualifications
Essential
- GCSE English Language & Maths or equivalent
- RSA 2(or equivalent) Typing/WP ability
Desirable
- Ability to produce documents to a high standard
Experience
Essential
- Demonstrable previous document/system control experience
Desirable
- Knowledge of NHS and/or Project Management environment advantageous
- PRINCE 2
Knowledge
Essential
- Thorough understanding of MS Office software packages, including Microsoft Outlook
- Excellent knowledge and understanding of MS Word and associated packages. Must possess fast accurate typing skills
Desirable
- Advanced Word, Excel, Powerpoint, Database Management Project Office software, e.g. MS Project Standard
Skills
Essential
- Ability to work within a high pressure environment, and have the ability to multi task
Other
Essential
- Excellent interpersonal skills, the ability to communicate effectively with all members of the Project Team and the Trust, and externally with project advisors
- Must be a self-start who will approach tasks in a co-ordinated manner and with sensitivity, thus ensuring tasks are completed efficiently and on target, with minimum supervision
- Must have an excellent telephone manner
Person Specification
Qualifications
Essential
- GCSE English Language & Maths or equivalent
- RSA 2(or equivalent) Typing/WP ability
Desirable
- Ability to produce documents to a high standard
Experience
Essential
- Demonstrable previous document/system control experience
Desirable
- Knowledge of NHS and/or Project Management environment advantageous
- PRINCE 2
Knowledge
Essential
- Thorough understanding of MS Office software packages, including Microsoft Outlook
- Excellent knowledge and understanding of MS Word and associated packages. Must possess fast accurate typing skills
Desirable
- Advanced Word, Excel, Powerpoint, Database Management Project Office software, e.g. MS Project Standard
Skills
Essential
- Ability to work within a high pressure environment, and have the ability to multi task
Other
Essential
- Excellent interpersonal skills, the ability to communicate effectively with all members of the Project Team and the Trust, and externally with project advisors
- Must be a self-start who will approach tasks in a co-ordinated manner and with sensitivity, thus ensuring tasks are completed efficiently and on target, with minimum supervision
- Must have an excellent telephone manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
