Job summary
An exciting opportunity has arisen to join our team as a mortuary & bereavement assistant delivering a first-class service that is focused on caring for the bereaved across our sites.
You will assist and support the Bereavement Officer in the development and delivery of a sensitive, responsive and high-quality bereavement care service, which requires knowledge of a range of bereavement issues, a high level of empathic communication skills and an understanding of different cultural requirements relating to death and bereavement.
The post holder will also work in the mortuary to provide cover to meet the service needs. To accept deceased persons into the mortuary, correctly documenting their arrival. To release deceased persons into the care of the appointed funeral director, ensuring that all documentation involved in the process is accurately completed. The dignity of the deceased must be maintained at all times.
The post holder will work with patients, their families and carers, clinical staff and external professional agencies to ensure that the processes following a death are facilitated smoothly.
Main duties of the job
Please refer to the Job Description for full details of the main duties.
The role involves supporting members of the public who may be highly distressed, emotional, angry or vulnerable and therefore experience of working in a similar role would be an advantage. You will be providing help, support and advice through daily contact with bereaved relatives, either face-to-face or over the telephone, demonstrating empathy and re-assurance skills, providing advice on a wide range of relevant topics and information about death registration and answering queries in a clear and sensitive manner.
Experience of working in the NHS would be advantageous, the ideal candidate will have excellent communication skills and able to maintain a high standard of contemporaneous, accurate and comprehensive records within the electronic database. Excellent IT skills are essential, and knowledge of hospital systems is desirable.
Being an excellent team player is essential for this role along as you will be working closely alongside the Medical Examiner's Service and other healthcare professionals.
About us
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf
Follow us on Social Media:
Facebook - Liverpool University Hospitals Careers
Instagram - @LUHFTcareers
Twitter - @LUHFTcareers
Job description
Job responsibilities
Please see JD attached for full details
Main duties working in the mortuary include:
Booking the deceased into mortuary checking I.D., measuring the deceased and recording of any property.
The release of the deceased into the care of the appointed funeral director.
To ensure all documentation relating to the release of the deceased is accurately completed.
To administer the cremation documentation and 2nd part doctor fees received in the mortuary.
To prepare the deceased for viewing.
To participate in the manning of the mortuary on the Broadgreen site as required.
Adhere to the organisations health and safety policies.
To participate in the staff appraisal scheme.
Ensure adherence to operational procedures.
To ensure stock levels are maintained.
To ensure equipment is maintained in a reasonable condition.
To ensure fridges and fridge areas are maintained.
To use the computer system as required.
Regular liaison with hospital staff, funeral directors, Coroners office and other personnel to maintain the service.
Daily liaison with pathologists with regard to hospital post-mortems.
Ensure confidentiality is maintained at all times.
Job description
Job responsibilities
Please see JD attached for full details
Main duties working in the mortuary include:
Booking the deceased into mortuary checking I.D., measuring the deceased and recording of any property.
The release of the deceased into the care of the appointed funeral director.
To ensure all documentation relating to the release of the deceased is accurately completed.
To administer the cremation documentation and 2nd part doctor fees received in the mortuary.
To prepare the deceased for viewing.
To participate in the manning of the mortuary on the Broadgreen site as required.
Adhere to the organisations health and safety policies.
To participate in the staff appraisal scheme.
Ensure adherence to operational procedures.
To ensure stock levels are maintained.
To ensure equipment is maintained in a reasonable condition.
To ensure fridges and fridge areas are maintained.
To use the computer system as required.
Regular liaison with hospital staff, funeral directors, Coroners office and other personnel to maintain the service.
Daily liaison with pathologists with regard to hospital post-mortems.
Ensure confidentiality is maintained at all times.
Person Specification
Qualifications
Essential
Experience
Essential
- Evidence of organisational skills in all 3 categories (self, others, workload)
- Previous administration experience
Desirable
- Experience of dealing with deceased persons and bereaved families
Knowledge
Essential
- General awareness of health & safety
Desirable
- Evidence of knowledge of H&S implications when dealing with deceased persons
- Understanding of post-mortem examinations & coronial system, issues arising from Redfern report and understanding of registration procedures
- Evidence of appropriate knowledge and skills of Microsoft packages
Skills
Essential
- Evidence of effective oral communications skills
Desirable
- Keyboard skills
- Evidence of ability to write coherent documents
- Good team work skills
- Ability to work independently without supervision
Other
Desirable
- Hospital administration and finance arrangements
- Evidence of progression in knowledge and career
- Positive attitude towards change
Person Specification
Qualifications
Essential
Experience
Essential
- Evidence of organisational skills in all 3 categories (self, others, workload)
- Previous administration experience
Desirable
- Experience of dealing with deceased persons and bereaved families
Knowledge
Essential
- General awareness of health & safety
Desirable
- Evidence of knowledge of H&S implications when dealing with deceased persons
- Understanding of post-mortem examinations & coronial system, issues arising from Redfern report and understanding of registration procedures
- Evidence of appropriate knowledge and skills of Microsoft packages
Skills
Essential
- Evidence of effective oral communications skills
Desirable
- Keyboard skills
- Evidence of ability to write coherent documents
- Good team work skills
- Ability to work independently without supervision
Other
Desirable
- Hospital administration and finance arrangements
- Evidence of progression in knowledge and career
- Positive attitude towards change
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
