Job summary
Liverpool University Hospitals Foundation Trust is looking to recruit volunteers in various roles in order to enhance patient experience and support staff. We are looking for volunteers at all sites including Aintree Hospital, The Royal Hospital and Broadgreen Hospital. Roles include Outpatient Volunteers, Hospitality Volunteers and Patient Experience Feedback Volunteers.
We reserve the right to close this vacancy from further applications when we have received a maximum number of applications. Please ensure you apply without delay if you wish to be considered for this role.
Main duties of the job
We are looking for people with the following attributes
- Ability to communicate with all groups of people.
- Friendly, approachable personality.
- Helpful and accommodating manner.
- Sensitive, compassionate and tactful nature.
- Ability to give clear and concise directions.
- Able to work on own or part of a team.
- Provide a minimum of 3 hours per week for a minimum of 6 months.
- Volunteers must be aged 16 and over
About us
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
Job description
Job responsibilities
Clinic & Outpatient Volunteer
- Help improve patient experience by providing a friendly welcome to all patients and visitorsas the arrive at clinic.
- Signpost patients to the self check in terminal and offer assistance if needed.
- Provide drinks and light refreshment to patients who are waiting to be seen.
- Run errands for staff as required.
Hospitality Volunteer
- The Hospitality Volunteer role has been revised during the Covid pandemic to be flexible andresponsive to the Trusts ongoing needs during the pandemic. You may be based in a main foyer, ona reception area or in an outpatient clinic.
- Providing a friendly welcome to all patients and visitors on arrival at the Trust - escortpatients/visitors to their destination.
- Supporting visitors with PPE asking them to wear a mask, gel their hands and follow socialdistancing guidelines. Replenishing Trust PPE stations.
- Preparing care packages to support patients with additional toiletries, night clothes andbedside activities.
- Completing Patient Experience Questionnaires
Patient and Staff Experience Volunteer
- Improve patient experience by spending time listening to patients and chatting.
- Support the hospital in obtaining feedback from patients and their families on their experienceas either an in-patient or outpatient.
- Collect feedback using handheld electronic devices such as Ipads or using paper basedsurveys.
- Assist those patients who need extra support to complete surveys or questionnaires.
Job description
Job responsibilities
Clinic & Outpatient Volunteer
- Help improve patient experience by providing a friendly welcome to all patients and visitorsas the arrive at clinic.
- Signpost patients to the self check in terminal and offer assistance if needed.
- Provide drinks and light refreshment to patients who are waiting to be seen.
- Run errands for staff as required.
Hospitality Volunteer
- The Hospitality Volunteer role has been revised during the Covid pandemic to be flexible andresponsive to the Trusts ongoing needs during the pandemic. You may be based in a main foyer, ona reception area or in an outpatient clinic.
- Providing a friendly welcome to all patients and visitors on arrival at the Trust - escortpatients/visitors to their destination.
- Supporting visitors with PPE asking them to wear a mask, gel their hands and follow socialdistancing guidelines. Replenishing Trust PPE stations.
- Preparing care packages to support patients with additional toiletries, night clothes andbedside activities.
- Completing Patient Experience Questionnaires
Patient and Staff Experience Volunteer
- Improve patient experience by spending time listening to patients and chatting.
- Support the hospital in obtaining feedback from patients and their families on their experienceas either an in-patient or outpatient.
- Collect feedback using handheld electronic devices such as Ipads or using paper basedsurveys.
- Assist those patients who need extra support to complete surveys or questionnaires.
Person Specification
Personal Specification
Essential
- Good interpersonal skills. The ability to be welcoming, friendly, polite and caring with all patients, visitors and Trust staff. To be sensitive, compassionate and have a tactful nature.
- To be able to give clear and concise directions
- To be reliable, honest and punctual
- Ability to communicate with all groups or people and work on your own or as part of a team.
- To be able to work within role and organisational boundaries.
- To embody the Trust Values.
- To exercise confidentiality and discretion
- Can provide a minimum of 3 hours per week for a minimum of 6 months
Desirable
- Previous volunteering or experience of working in a health or social care environment is not required for this role, although any relevant life experiences should be detailed on the application.
Person Specification
Personal Specification
Essential
- Good interpersonal skills. The ability to be welcoming, friendly, polite and caring with all patients, visitors and Trust staff. To be sensitive, compassionate and have a tactful nature.
- To be able to give clear and concise directions
- To be reliable, honest and punctual
- Ability to communicate with all groups or people and work on your own or as part of a team.
- To be able to work within role and organisational boundaries.
- To embody the Trust Values.
- To exercise confidentiality and discretion
- Can provide a minimum of 3 hours per week for a minimum of 6 months
Desirable
- Previous volunteering or experience of working in a health or social care environment is not required for this role, although any relevant life experiences should be detailed on the application.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
