Job summary
An exciting opportunity has arisen for a Clinic Utilisation clerk to join our Therapies Care Group.
You will be responsible for the management of clinical templates , managing clinic appointment slots and cancelling and rebooking clinics.
You will be supported by your colleagues and Team Leaders within the Care Group and be provided with the appropriate training .
Main duties of the job
Management of clinical templates.
Management of clinic appointment slots and cancelling and rebooking clinics.
Data collection for reports.
About us
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
To hear more about our achievements click herehttps://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf
Follow us on Social Media:
Facebook - Liverpool University Hospitals Careers
Instagram - @LUHFTcareers
Twitter - @LUHFTcareers
Job description
Job responsibilities
Undertake reviews of all clinic templates and agree and apply slot conversion rules with Clinicians and local management.
Make best use of all available clinic appointments to ensure maximum utilisation for all clinics within the area.
Ensure all patients are seen within government and local waiting time targets and service is managed in accordance with legislation, policies and guidelines to meet the overall objectives of LUHFT.
Job description
Job responsibilities
Undertake reviews of all clinic templates and agree and apply slot conversion rules with Clinicians and local management.
Make best use of all available clinic appointments to ensure maximum utilisation for all clinics within the area.
Ensure all patients are seen within government and local waiting time targets and service is managed in accordance with legislation, policies and guidelines to meet the overall objectives of LUHFT.
Person Specification
Qualifications
Essential
- NVQ 3 or equivalent relevant subject
Experience
Essential
- Demonstrable experience in an outpatient / booking environment
- Experience in Administration system
Knowledge
Essential
- Working knowledge of the hospital information/administration systems
- Working with customers via telephone
Skills
Essential
- Accurate Keyboard Skills for inputting data onto Hospital Information System
- Communicate effectively, written and oral at all levels
- Organise own workload
- Calm caring attitude to meet different situations as they arise
- To deal with multiple problems in a calm and ordered manner
Other
Essential
- Use logical approach to problem solving
Person Specification
Qualifications
Essential
- NVQ 3 or equivalent relevant subject
Experience
Essential
- Demonstrable experience in an outpatient / booking environment
- Experience in Administration system
Knowledge
Essential
- Working knowledge of the hospital information/administration systems
- Working with customers via telephone
Skills
Essential
- Accurate Keyboard Skills for inputting data onto Hospital Information System
- Communicate effectively, written and oral at all levels
- Organise own workload
- Calm caring attitude to meet different situations as they arise
- To deal with multiple problems in a calm and ordered manner
Other
Essential
- Use logical approach to problem solving
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
