Job summary
Liver Early Diagnosis Support Worker
Band 4
37.5 Hours per week
Fixed term - 12 months in the first instance
This is an exciting opportunity for a motivated Band 4 Support Worker to be involved as a key member of the Hepatobiliary Team in a new approach to co-ordinating the care and multi-disciplinary management of HPB patients.
Main duties of the job
You will be skilled in helping to assess and co-ordinate the care of liver patients who are at a heightened risk of developing a liver cancer to help facilitate early cancer diagnosis. This includes providing advice and support to this patient group as well as assisting in the organisation of their care.
You will support data collection and record keeping including patient experience metrics for audit purposes and to facilitate project evaluation.
Applicants should possess excellent literacy, communication, IT and organisational skills and should be prepared to work within a flexible working environment. Previous experience working clinically with patients with cancer or other types of chronic life changing conditions is desirable.
The role will report directly to the Hepatobiliary Clinical Nurse Specialists.
About us
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
To hear more about our achievements, click here
https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf
Follow us on social media:
Facebook - Liverpool University Hospitals Careers
Instagram - @LUHFTcareers
Twitter - @LUHFTcareers
Job description
Job responsibilities
Key Duties and Responsibilities:
The duties and responsibilities listed below should be undertaken in accordance with the levels of competence as defined in the KSF outline for this post. In addition all staff are expected to act in accordance with the values and behaviours of the Trust
- Develop and maintain effective working relationships with clinicians, managers and others within department and Trust wide service users.
- Be the point of contact for all routine enquires facilitating communication and information flows, initiating and responding to correspondence and resolving enquiries.
- Organising incoming and outgoing mail both paper and electronic.
- Maintain an accurate database of patients including systems to track investigations.
- Liaise with GPs/community services as appropriate.
- Liaise with patients and other consultants secretaries.
- Specifically assist the CNSs in coordinating care by tracking patient pathways and providing a point of access, including rapid re-entry into the system for those people identified as having urgent or specialist needs.
- Triage incoming calls, using a risk assessment framework and initiate appropriate response according to protocols and individual pathways,
- Using good communication skills, and appropriate tools and procedures, liaising as appropriate with the CNS when non routine and refer complex decisions to the team for assessment and review.
- Provide basic telephone advice and refer on or sign-post to other sources of support
- Any other appropriate task as allocated by the Clinical Nurse Specialists
Job description
Job responsibilities
Key Duties and Responsibilities:
The duties and responsibilities listed below should be undertaken in accordance with the levels of competence as defined in the KSF outline for this post. In addition all staff are expected to act in accordance with the values and behaviours of the Trust
- Develop and maintain effective working relationships with clinicians, managers and others within department and Trust wide service users.
- Be the point of contact for all routine enquires facilitating communication and information flows, initiating and responding to correspondence and resolving enquiries.
- Organising incoming and outgoing mail both paper and electronic.
- Maintain an accurate database of patients including systems to track investigations.
- Liaise with GPs/community services as appropriate.
- Liaise with patients and other consultants secretaries.
- Specifically assist the CNSs in coordinating care by tracking patient pathways and providing a point of access, including rapid re-entry into the system for those people identified as having urgent or specialist needs.
- Triage incoming calls, using a risk assessment framework and initiate appropriate response according to protocols and individual pathways,
- Using good communication skills, and appropriate tools and procedures, liaising as appropriate with the CNS when non routine and refer complex decisions to the team for assessment and review.
- Provide basic telephone advice and refer on or sign-post to other sources of support
- Any other appropriate task as allocated by the Clinical Nurse Specialists
Person Specification
Qualifications
Essential
- Diploma level qualification or equivalent in relevant field/discipline
- GCSE English and Mathematics or equivalent
- ECDL or equivalent experience
Desirable
- Evidence of continued role development
- Willing to undertake Macmillan learning and development courses.
- Basic counselling
- NVQ in Care or similar
Experience
Essential
- Relevant Health or Social Care experience
- Experience of coaching/teaching patients and carers
Desirable
- Experience co-ordinating a patient workload.
- Previous medical secretarial experience
- Awareness of Improving Outcomes; A Strategy for Cancer and other national cancer policies
Knowledge
Essential
- Efficient in the use of Microsoft Word for Windows, Excel, Power Point, Outlook and internet
- Advanced knowledge of medical terminology
- Understanding of person-centred care
Skills
Essential
- Able to use own initiative and work without supervision
- Able to prioritise work and work of others.
- Possess excellent communication skills
- Effective organisation skills
- Ability to communicate both verbally and non-verbally on a daily basis with people at all levels.
- Good observation skills
- Practical problems solving skills
- Ability to work flexibly dependant on the needs of the service
- Tactful and diplomatic with the ability to ask sensitively about information needs
- Ability to retrieve information from a wide range of sources and in different formats
Desirable
- Able to use own initiative and work without supervision
Person Specification
Qualifications
Essential
- Diploma level qualification or equivalent in relevant field/discipline
- GCSE English and Mathematics or equivalent
- ECDL or equivalent experience
Desirable
- Evidence of continued role development
- Willing to undertake Macmillan learning and development courses.
- Basic counselling
- NVQ in Care or similar
Experience
Essential
- Relevant Health or Social Care experience
- Experience of coaching/teaching patients and carers
Desirable
- Experience co-ordinating a patient workload.
- Previous medical secretarial experience
- Awareness of Improving Outcomes; A Strategy for Cancer and other national cancer policies
Knowledge
Essential
- Efficient in the use of Microsoft Word for Windows, Excel, Power Point, Outlook and internet
- Advanced knowledge of medical terminology
- Understanding of person-centred care
Skills
Essential
- Able to use own initiative and work without supervision
- Able to prioritise work and work of others.
- Possess excellent communication skills
- Effective organisation skills
- Ability to communicate both verbally and non-verbally on a daily basis with people at all levels.
- Good observation skills
- Practical problems solving skills
- Ability to work flexibly dependant on the needs of the service
- Tactful and diplomatic with the ability to ask sensitively about information needs
- Ability to retrieve information from a wide range of sources and in different formats
Desirable
- Able to use own initiative and work without supervision
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
