Director of Operations - Broadgreen Hospital

Job description

Job responsibilities

Service Delivery and Performance Management1.1 Delivery of all national and local performance standards through the establishment of site and divisional performance objectives and appropriate infrastructure to support the level of performance required and ensure regulatory requirements are achieved.1.2 Lead Divisional General Managers, Associate Director of Nursing, Divisional Medical Directors to ensure excellent and reliable patient care is delivered through continuous improvement in quality of care and monitoring of high standards of service delivery.

1.3 Ensure Divisional teams utilise performance information to facilitate monitoring of performance and develop recovery to improve efficiency and quality.

1.4 Develop an effective and transparent performance management framework which ensures clear accountability for delivery across Divisions, prompting recovery of under-performance and recognising success.

1.5 Budget responsibility for the hospital site ensuring that the hospital site meets its financial targets and delivers agreed cost improvement programmes with the Trusts corporate financial obligations.

1.6 Participate in the Trusts on call arrangements out of hours ensuring that internal and external escalation procedures are clear and always followed.

1.7 Provide regular performance and exception reports to the Hospital Management Board, Trust Board & Committees.

1.8 Lead on projects which may be necessary to deliver operational performance and/or cost and service improvement plans.

1.9 To develop policies and procedures and maintain awareness of relevant regulatory and government policies in relation to all aspects of the organisation

Planning & Commissioning2.1 Play a key role in engaging staff in the development and implementation of service reconfigurations, particularly in relation to proposed changes ensuring benefits identified are realised.

2.2 Lead on the hospital sites Quality Improvement/ Transformation programme in collaboration with the Trusts Quality Improvement/ Transformation Teams. This will include identifying, developing, and delivering appropriate service improvements / reconfigurations.

2.3 Lead on the hospital sites contribution to the annual planning process, ensuring realistic and achievable plans are developed to deliver site and Trust objectives.

2.4 Ensure that operational plans are based on an understanding of expected demand and required capacity to meet short- and medium-term objectives. Ensure that these plans include long term and innovative workforce planning to ensure the ongoing sustainability of clinical services.

2.5 In conjunction with the contracts team, contribute towards the contracting processwith commissioners to ensure that clinical and operational priorities are considered.

2.6 Contribute towards the planning and implementation of the Trusts estates strategy and capital programme.

2.7 Lead the hospital site with external developments and service reconfigurations.

2.8 In collaboration with the Executive Managing Director / Hospital Leadership Team, oversee and support the production and assessment of plans and cases of need.

2.9 Work with all health and social partners in demand and capacity planning including winter planning) and in developing/changing services accordingly to meet future needs.

Leadership3.1 Develop and sustain an organisational culture that supports distributed leadership for the delivery of high-quality services and budgetary/cost efficiency targets and empowers local decision making.

3.2 Lead and promote a culture of continuous improvement, innovation, and high performance though the development of a shared vision and teamwork.

3.3 Develop effective relationships to ensure the clinical and operational teams have an opportunity to influence the management, planning of and development of services within the hospital site.

3.4 Develop effective partnerships with other hospital leadership teams, corporate functions, health and social care partners and patients in the planning, improvement, and evaluation of services.

3.5 The post holder will possess exceptional communication skills and using presentations and other engagement techniques negotiate and embed successful relationships with both internal and external stakeholders.

3.6 Engage with the Broadgreen Hospitals Medical Director and other bodies to identify opportunities for R&D in partnership and coordinate such activity within their area of responsibility.

3.7 To contribute fully to the Trusts overall strategy and promote strong partnerships internally and within the broader health community.

Management4.1 Lead and manage the Divisional operational team in partnership with the Executive Managing Director, Nursing and Medical Directors to deliver the Divisional and Trust priorities. This includes ensuring the clear setting of objectives, ensuring appraisals are undertaken and personal development plans are in place.

4.2 Develop workforce plans for the hospital site ensuring that professional and nonprofessional workforce requirements are planned to ensure that the hospital site has the right people in the right place at the right time.

4.3 Fully encourage and participate in organisational and management development activities designed to enhance Trust, Divisional, team and individual capacity and capability.

Corporate Governance5.1 Support the Executive Managing Director in ensuring that the Trust meets all statutory and regulatory requirements.

5.2 Adhere to all Trust human resource management policies and procedures, ensuring compliance with employment legislation and regulation.

5.3 Ensure operational delivery and performance is achieved within the Trusts Standing Orders and Standing Financial Instructions and Scheme of Delegation.5.4 Ensure an effective management structure is in place across the hospital site and Divisions and that all staff have clear roles, responsibilities and understand priorities and expectations.

5.5 Adhere to the standards always set out in the NHS Code of Conduct for Managers and act in a manner consistent with the values of the Trust.

On-Call6.1 Participate in the Trusts Tactical on Call Rota.

NHS Code of Conduct for Managers7.1 Adhere to the NHS Code of Conduct for Managers, alongside own professional code of conduct, where appropriate.

Person Specification

Qualifications

Essential

• Educated to degree level
• Master's degree or equivalent qualification in leadership or management

Experience

Essential

• Extensive experience in a senior management role within an Acute Hospital setting.
• Extensive resource management experience within an operational environment including clinical service provision, finance, HR, change management & service improvements
• Experience of developing business plans which support / deliver corporate and hospital site objectives
• Proven track record / performance management of services and delivery
• Experience of developing teams, using appraisal and accountability frameworks to support this

Knowledge

Essential

• Professional specialist knowledge covering more than one relevant discipline including clinical services, finance and HR gained significant proven experience
• Thorough understanding of operational services
• Knowledge of key performance indicators and compliance
• Demonstrate thorough knowledge of the NHS and the modernisation agenda particularly in relation to Quality Improvement projects

Skills

Essential

• Successful management of change within a large complex health care setting
• Well-developed leadership and motivational skills
• Excellent inter-personal skills
• Patient focused approach
• Excellent planning and organisational skills
• Political awareness
• Ability to influence, persuade and negotiate at all levels
• Ability to prioritise own and others' workloads effectively to meet tight deadlines whilst managing conflicting priorities
• Ability to work independently as well as part of a team
• Capacity to build and develop teams and maintain positive working relationships at all levels
• Excellent report writing skills
• Judgement and analytical skills

Other

Essential

• Highly, motivated, energetic, and enthusiastic

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Broadgreen

Thomas Drive

Liverpool

L14 3LB

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)