Job summary
The Principal Network Engineer has lead responsibility for voice and data network services delivered to users at LUHFT. Working together with the Network Manager they will ensure the provision of an efficient and reliable 24 hour 365 day service.
Main duties of the job
The Principal Engineers will provide technical support at a senior level and, with appropriatesupport from the Network Manager, will be responsible for problem management withinthe networks team. The post holder will provide specialist 2nd & 3rd line support and resolvingincidents that are often very complex in nature across multiple disciplines. The aim of this role is to provide Network/Telecoms support for the systems and services used by the Trust, resolving incidents passed from 2nd line support and supporting the Network Manager in order tomaintain 'business as usual'. Where appropriate act as technical lead when delivering Trustproject implementations.
In conjunction with the Network Manager the post holder will contribute towards thestrategic development of voice and data network services and will provide a Technical Architectfunction in the planning and execution of the strategic development of other systems and services.
About us
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
To hear more about our achievements click herehttps://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf
Follow us on Social Media:
Facebook - Liverpool University Hospitals Careers
Instagram - @LUHFTcareers
Twitter - @LUHFTcareers
Job description
Job responsibilities
- To have lead responsibility for the operational management, implementation, and maintenance of voice and data communication networks within the Trust ensuring the provision of continuous and acceptable service to all end users.
- To line manage the Network support staff. This will include dealing with standard line management issues such as performance management (including dealing with issues of poor performance), appraisal reporting, personal development, sickness and disciplinary issues where appropriate.
- To manage the cabling requirements within the Trust and provide long term resilient infrastructures capable of supporting the joint needs for data and Telecommunications. This requires close liaison with the Trusts Building Services and Facilities.
- Manage and resolve incidents assigned to the Network and Telecoms Team in accordance with the Incident Management process. These incidents, which are by definition highly complex and will require specialist knowledge to resolve. This may require analysis and interpretation of data and/or statistical reports, to determine the root cause and provide adequate steps to resolve the problem. May also be required to manage and resolve some 1st line incidents
- To be fully conversant with the Client/Server Infrastructure and system management utilities used in the Trust, performing advanced support and troubleshooting.
- Together with the Network Manager contribute to the production of policies and procedures covering security and integrity of the Trusts communication systems and networks to protect against unauthorised access or loss of revenue through system fraud. This includes the development and management of infrastructure and sensitive patient and staff information systems and the provision and maintenance of firewall protected sub-networks and highly bespoke systems on high security sites.
- The post holder is directly accountable to the Service Delivery Manager for the site they are based as team leader and works closely with other managers and staff within the IT department. Close liaison is also required with Managers and staff at all levels throughout the Trust in order to plan and deliver highly complex projects and applications, in an easily understood manner and to provide re-assurance.
- Interpret and analyses technical data to contribute to the production of reports and presentations as required by the Trust. This will routinely involve highly complex technical information not easily understood by the non-technical audiences involved.
- Raise and submit RFCs in accordance with the Change Management Process for all minor/major changes to IT systems. Also represent these changes at the Change Advisory Board and provide specialist advice on other changes to the members of the CAB.
- To develop strong working relationships with suppliers, other IT managers and Trust management as appropriate.
- To assist the Network Manager in providing a technical lead to procurement as appropriate including preparation of relevant documentation and evaluation of submissions.
- To carry out the installation, or upgrade, and commissioning of network equipment involving some complex work with tools, some lifting of heavy equipment and requiring significant keyboard skills to ensure accuracy when programming this. Occasionally this will involve working in dirty and difficult areas
- To adopt a positive approach to the promotion and implementation of the overall business objectives of the Trust and any changes required in achieving them, demonstrating strong leadership and management qualities becoming a leadership role model for the Trust managers and staff.
- Responsible for ensuring key issues and updates are communicated to all staff within the Department relating to Network and Telecoms and that robust communication process are in place for their own staff particularly in relation to the wider organisational development and business objectives.
- The post holder will work with the Service Desk Manager to obtain feedback on performance from the User base. All feedback will be acted upon to raise service levels and manage user expectations.
- The post holder will be required to participate in an out of hours on-call rota, working autonomously to resolve all IT incidents critical to the Trust functioning out of normal working hours. This may involve visits to all areas where IT is used, which includes but not limited to patient areas such as wards, labs, theatres, AED etc.
- The post holder may be asked to supervise the work of colleagues and NHS cadets\work experience students, etc. Provides training from own or other disciplines on own subject area.
- To carry out any other duties appropriate to the grade as requested by managers within Digital Services.
Job description
Job responsibilities
- To have lead responsibility for the operational management, implementation, and maintenance of voice and data communication networks within the Trust ensuring the provision of continuous and acceptable service to all end users.
- To line manage the Network support staff. This will include dealing with standard line management issues such as performance management (including dealing with issues of poor performance), appraisal reporting, personal development, sickness and disciplinary issues where appropriate.
- To manage the cabling requirements within the Trust and provide long term resilient infrastructures capable of supporting the joint needs for data and Telecommunications. This requires close liaison with the Trusts Building Services and Facilities.
- Manage and resolve incidents assigned to the Network and Telecoms Team in accordance with the Incident Management process. These incidents, which are by definition highly complex and will require specialist knowledge to resolve. This may require analysis and interpretation of data and/or statistical reports, to determine the root cause and provide adequate steps to resolve the problem. May also be required to manage and resolve some 1st line incidents
- To be fully conversant with the Client/Server Infrastructure and system management utilities used in the Trust, performing advanced support and troubleshooting.
- Together with the Network Manager contribute to the production of policies and procedures covering security and integrity of the Trusts communication systems and networks to protect against unauthorised access or loss of revenue through system fraud. This includes the development and management of infrastructure and sensitive patient and staff information systems and the provision and maintenance of firewall protected sub-networks and highly bespoke systems on high security sites.
- The post holder is directly accountable to the Service Delivery Manager for the site they are based as team leader and works closely with other managers and staff within the IT department. Close liaison is also required with Managers and staff at all levels throughout the Trust in order to plan and deliver highly complex projects and applications, in an easily understood manner and to provide re-assurance.
- Interpret and analyses technical data to contribute to the production of reports and presentations as required by the Trust. This will routinely involve highly complex technical information not easily understood by the non-technical audiences involved.
- Raise and submit RFCs in accordance with the Change Management Process for all minor/major changes to IT systems. Also represent these changes at the Change Advisory Board and provide specialist advice on other changes to the members of the CAB.
- To develop strong working relationships with suppliers, other IT managers and Trust management as appropriate.
- To assist the Network Manager in providing a technical lead to procurement as appropriate including preparation of relevant documentation and evaluation of submissions.
- To carry out the installation, or upgrade, and commissioning of network equipment involving some complex work with tools, some lifting of heavy equipment and requiring significant keyboard skills to ensure accuracy when programming this. Occasionally this will involve working in dirty and difficult areas
- To adopt a positive approach to the promotion and implementation of the overall business objectives of the Trust and any changes required in achieving them, demonstrating strong leadership and management qualities becoming a leadership role model for the Trust managers and staff.
- Responsible for ensuring key issues and updates are communicated to all staff within the Department relating to Network and Telecoms and that robust communication process are in place for their own staff particularly in relation to the wider organisational development and business objectives.
- The post holder will work with the Service Desk Manager to obtain feedback on performance from the User base. All feedback will be acted upon to raise service levels and manage user expectations.
- The post holder will be required to participate in an out of hours on-call rota, working autonomously to resolve all IT incidents critical to the Trust functioning out of normal working hours. This may involve visits to all areas where IT is used, which includes but not limited to patient areas such as wards, labs, theatres, AED etc.
- The post holder may be asked to supervise the work of colleagues and NHS cadets\work experience students, etc. Provides training from own or other disciplines on own subject area.
- To carry out any other duties appropriate to the grade as requested by managers within Digital Services.
Person Specification
Qualifications
Essential
- CISCO Certified Network Professional (CCNP) (or working towards one) or equivalent knowledge of voice/data
- Relevant degree or equivalent experience
Experience
Essential
- Substantial knowledge and experience in telecoms and/or data networks and systems - particularly Cisco networking data networks
- Knowledge and experience of procurement procedures and contract negotiation, and the ability to write detailed output based specifications.
- Experience of being responsible for financial and physical assets, particularly the management ofcontracts and contractors
Desirable
- Experience of clinical practices and working within specialist environments
Communication
Essential
- Ability to deal with staff at all levels within a Informatics Service, its Partner Organisations and with service providers, service users, and professional bodies outside of the Informatics Service
- Ability to share technical knowledge with others and contribute to the training of more junior grades of staff
- Make formal presentations to technical and nontechnical groups on complex technical subjects not readily understood by them
Specific eg. Leadership, Finance, IT
Essential
- Evidence of the ability to demonstrate leadership skills that positively supports the overall vision and objectives of the organisation
- Ability to make judgements during complex and critical situations when a conflicting range of options may be available accepting full responsibility for actions taken to maintain the continuity and integrity of the communications systems
- Evidence of the ability to interpret and follow technical /professional/ administrative IM&T policies, acting with minimum guidelines
- Ability to work unsupervised, able to manage own time and workload
- Excellent organisational skills and the ability to react to rapidly changing requirements
- Technical design skills requiring frequent periods of prolonged and intense concentration when addressing problems or design of highly complex solutions
- Ability to frequently travel within the North Mersey community
Person Specification
Qualifications
Essential
- CISCO Certified Network Professional (CCNP) (or working towards one) or equivalent knowledge of voice/data
- Relevant degree or equivalent experience
Experience
Essential
- Substantial knowledge and experience in telecoms and/or data networks and systems - particularly Cisco networking data networks
- Knowledge and experience of procurement procedures and contract negotiation, and the ability to write detailed output based specifications.
- Experience of being responsible for financial and physical assets, particularly the management ofcontracts and contractors
Desirable
- Experience of clinical practices and working within specialist environments
Communication
Essential
- Ability to deal with staff at all levels within a Informatics Service, its Partner Organisations and with service providers, service users, and professional bodies outside of the Informatics Service
- Ability to share technical knowledge with others and contribute to the training of more junior grades of staff
- Make formal presentations to technical and nontechnical groups on complex technical subjects not readily understood by them
Specific eg. Leadership, Finance, IT
Essential
- Evidence of the ability to demonstrate leadership skills that positively supports the overall vision and objectives of the organisation
- Ability to make judgements during complex and critical situations when a conflicting range of options may be available accepting full responsibility for actions taken to maintain the continuity and integrity of the communications systems
- Evidence of the ability to interpret and follow technical /professional/ administrative IM&T policies, acting with minimum guidelines
- Ability to work unsupervised, able to manage own time and workload
- Excellent organisational skills and the ability to react to rapidly changing requirements
- Technical design skills requiring frequent periods of prolonged and intense concentration when addressing problems or design of highly complex solutions
- Ability to frequently travel within the North Mersey community
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
