Job summary
Ward Clerk Surgical Assessment Unit
This role involves working within a busy Surgical Assessment unit, specialising in General Surgery, ENT, MFU & Vascular
The principal duty of the ward clerk is to provide an efficient clerical support service to the Ward and the ward manager.
Main duties of the job
Candidates would ideally have previous experience, working in an administrative environment, preferably in the NHS, and be able to demonstrate good customer care skills.
Candidates will also need to have excellent communication, planning and interpersonal skills, as the role involves working with different disciplines, and requires an organised and systematic approach to tasks.
Candidates must be computer literate. If you would like the challenge of working in a very busy environment, then we would like to hear from you.
About us
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf
Follow us on Social Media:
Facebook - Liverpool University Hospitals Careers
Instagram - @LUHFTcareers
Twitter - @LUHFTcareers
Job description
Job responsibilities
Job responsibilities
Receive and book in patients on arrival to the ward dashboard
Make appointments as requested. Liaise with medical staff re clinics.
Deal with telephone and postal enquiries.
Ensure clinic booking summaries and clinic proformas are completed timely and accurately.
Open, sort and re-direct mail.
Make up and file new case notes.
Liaise with Clerical Team Co-ordinator re missing case notes.
Maintain and enhance an efficient and helpful attitude whilst undertaking the above duties.
Ensure all patient discharges are recorded timely and accurately.
To undertake any other duties appropriate to the grade as delegated by the Clerical & Administration Manager/Clerical Supervisor.
Job description
Job responsibilities
Job responsibilities
Receive and book in patients on arrival to the ward dashboard
Make appointments as requested. Liaise with medical staff re clinics.
Deal with telephone and postal enquiries.
Ensure clinic booking summaries and clinic proformas are completed timely and accurately.
Open, sort and re-direct mail.
Make up and file new case notes.
Liaise with Clerical Team Co-ordinator re missing case notes.
Maintain and enhance an efficient and helpful attitude whilst undertaking the above duties.
Ensure all patient discharges are recorded timely and accurately.
To undertake any other duties appropriate to the grade as delegated by the Clerical & Administration Manager/Clerical Supervisor.
Person Specification
Qualifications
Essential
- Computer / typing skills RSA2/equivalent
- GCSE/Equivalent
Experience
Essential
- Experience of dealing with confidential matters
- Experience of working in a busy office
Desirable
- Previous experience in a caring role
Skills
Essential
- Excellent organisational skills
- Good communication skills
- Excellent Customer Care Skills
Desirable
- Ability to use Word / Excel
Knowledg
Essential
- Understanding of issues around confidentiality
Other
Essential
- Ability to adapt and a flexible approach to change
Person Specification
Qualifications
Essential
- Computer / typing skills RSA2/equivalent
- GCSE/Equivalent
Experience
Essential
- Experience of dealing with confidential matters
- Experience of working in a busy office
Desirable
- Previous experience in a caring role
Skills
Essential
- Excellent organisational skills
- Good communication skills
- Excellent Customer Care Skills
Desirable
- Ability to use Word / Excel
Knowledg
Essential
- Understanding of issues around confidentiality
Other
Essential
- Ability to adapt and a flexible approach to change
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
