Job summary
An exciting opportunity is available for a Band 4 Admin Team Leader to join our Therapies Care Group. The post is based primarily on the Royal site, and has responsibility for admin and clerical staffing on both the Royal and community sites including South Liverpool Treatment Centre. We are looking for an enthusiastic, dynamic individual to line manage admin staff and ensure the smooth running of our administrative services. The post holder will need to provide oversight to the roles of the administrative staff ensuring high standards of customer service and confidentiality. Applicants will need to be self-motivated with excellent communication and organisational skills to manage competing priorities on a daily basis. We are looking for individuals with a positive approach to change who are supportive of service improvements.
The role is pivotal in line managing admin support across the Therapies Care Group therefore, previous experience line managing staff would be ideal. You need to be competent in delivering advice and support to staff. You will be expected to use your own initiative and able to work unsupervised, undertaking specific project work as necessary. You will be expected to plan and manage a range of complex duties, organise own work and that of others to meet deadlines and respond professionally to enquires both internally and externally to the organisation.
Main duties of the job
Specific duties of the job include:
- Ensuring correct management of referrals and waiting lists into Therapies using various referral systems (including ICE, e-referral and iPM)
- Clinic template management
- Responsibility for Therapies telephone service (centralised team for patient phone calls at Royal site)
- Supervision and development of admin/clerical staff
- Working with clinical and management teams on service improvement and development projects
- Act a main point of contact for Admin and Clerical team at Royal site
- General administration support to local management
About us
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
To hear more about our achievements click herehttps://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf
Follow us on Social Media:
Facebook - Liverpool University Hospitals Careers
Instagram - @LUHFTcareers
Twitter - @LUHFTcareers
Job description
Job responsibilities
To provide the Therapies Care Group with general administration support. The post holder will manage the Admin and Clerical Team across all service sites within Therapies to support the delivery of front of house reception and back of house administration.
Please refer to attached job description for more detail.
Job description
Job responsibilities
To provide the Therapies Care Group with general administration support. The post holder will manage the Admin and Clerical Team across all service sites within Therapies to support the delivery of front of house reception and back of house administration.
Please refer to attached job description for more detail.
Person Specification
Qualifications
Essential
- Educated to NVQ 3 level in a relevant subject or equivalent level of qualification including good standard of English and maths or significant equivalent previous proven experience
- Evidence of leadership development
- ECDL or equivalent qualification or experience
Experience
Essential
- Demonstrable experience in admin role
- Demonstrable administrative/secretarial experience including initiating and maintaining office systems
- Demonstrable experience in dealing with the public and dealing with sensitive and confidential information
- Experience of working in a supervisory role
- Experience of working in the NHS
Knowledge
Essential
- Strong knowledge of IT systems and software programmes such as Outlook, Word, Excel, Powerpoint and Access
- Understanding of Confidentiality and Data Protection Act
- Understanding of and commitment to equality of opportunity and good working relationships
- Knowledge of Hospital IT systems such as IPM, ICE, RAS, EPOC etc
- Knowledge of Trust obligations and targets such as RTT etc
Desirable
- Knowledge of financial/resource management
Skills
Essential
- Team building skills
- Able to respond to unpredictable working patterns and meet deadlines
- Effective delegation skills
- Able to persuade and influence and handle conflict
- Ability to development effective interpersonal relationships with colleagues in the health care setting
- Ability to work under pressure in a busy working environment and able to multi-task
- Ability to understand and interpret Trust policies and procedures
- Ability to work under own initiative
- Ability to work in a team and across team boundaries
- Excellent organisation and administrative skills
- Excellent written and verbal communication skills
- Good problem solving skills
Other
Essential
- Assertive and able to work without supervision
- Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines
- Demonstrate a positive attitude to a changing work environment and processes
- Demonstrate ability to meet Trust values
- Flexibility and adaptability
- Able to work to deadlines
- Enthusiastic and action orientated
- Commitment to team and team members
- Appreciates the need for confidentiality and can demonstrate ability to use discretion
- Commitment to customer care
Person Specification
Qualifications
Essential
- Educated to NVQ 3 level in a relevant subject or equivalent level of qualification including good standard of English and maths or significant equivalent previous proven experience
- Evidence of leadership development
- ECDL or equivalent qualification or experience
Experience
Essential
- Demonstrable experience in admin role
- Demonstrable administrative/secretarial experience including initiating and maintaining office systems
- Demonstrable experience in dealing with the public and dealing with sensitive and confidential information
- Experience of working in a supervisory role
- Experience of working in the NHS
Knowledge
Essential
- Strong knowledge of IT systems and software programmes such as Outlook, Word, Excel, Powerpoint and Access
- Understanding of Confidentiality and Data Protection Act
- Understanding of and commitment to equality of opportunity and good working relationships
- Knowledge of Hospital IT systems such as IPM, ICE, RAS, EPOC etc
- Knowledge of Trust obligations and targets such as RTT etc
Desirable
- Knowledge of financial/resource management
Skills
Essential
- Team building skills
- Able to respond to unpredictable working patterns and meet deadlines
- Effective delegation skills
- Able to persuade and influence and handle conflict
- Ability to development effective interpersonal relationships with colleagues in the health care setting
- Ability to work under pressure in a busy working environment and able to multi-task
- Ability to understand and interpret Trust policies and procedures
- Ability to work under own initiative
- Ability to work in a team and across team boundaries
- Excellent organisation and administrative skills
- Excellent written and verbal communication skills
- Good problem solving skills
Other
Essential
- Assertive and able to work without supervision
- Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines
- Demonstrate a positive attitude to a changing work environment and processes
- Demonstrate ability to meet Trust values
- Flexibility and adaptability
- Able to work to deadlines
- Enthusiastic and action orientated
- Commitment to team and team members
- Appreciates the need for confidentiality and can demonstrate ability to use discretion
- Commitment to customer care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
