Patient Pathway Co-Ordinator for Endocrinology & Diabetes

Liverpool University Hospitals NHS Foundation Trust

This job is now closed

Job summary

** Previous applicants need not apply** An exciting opportunity has arisen in our department of Medicine for Older People, Endocrinology and Diabetes for a Patient Pathway Co-ordinator. This is a varied role that will see the appointed candidate working to provide an efficient administrative service to take an active part in ensuring waiting lists are managed in accordance with Trust polices and procedures. We're looking for an enthusiastic, motivated candidate that can demonstrate the ability to meet deadlines, multitask, plan their own work load and work well as part of a team. The role will see the successful candidate taking a lead role on managing RTT,booking patient follow-up appointments from a waiting listand supporting the department in an administrative capacity. If you have the attention to detail, good communication and organisational skills required for this role please put your application forward

Main duties of the job

The post holder's main duties will include:

Ensuring patients are allocated and booked to the correct clinics/waiting lists following the patient's consultation. This may involve meeting and discussing patient outcomes with Consultant medical staff
Liaise with the specialty and operational teams to ensure clinics are cancelled, when appropriate, in accordance with the patient access policy.
If required, notify patients of appointment dates and any cancellations and reschedule as necessary.
Monitor waiting lists to ensure compliance with local and national policies and procedures
Escalate areas of concern to ensure our patients receive the right care at the right time
Work closely with our patient access centre to ensure continuous improvement in the outpatient service

About us

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Follow us on Social Media:

Facebook - Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers

Date posted

06 December 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

287-RMED-333-23-A

Job locations

RLH

Mount Vernon Street

Liverpool

L7 8YE

Job description

Job responsibilities

The post holder will work within The Department of Medicine for Older People, Endocrinology and Diabetes care group. Line Management will be from the Admin Services Manager, however, close working relationships with the Patient Access Centre and Operational Leadership team is essential.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

NVQ 3 or equivalent

Experience

Essential

Demonstrable experience working with an NHS Patient Administration System.
Extensive experience of waiting list management
Ability to work & communicate with a range of internal and external professionals

Knowledge

Desirable

Knowledge of medical terminology

Skills

Essential

Able to use own initiative with occasional support from manager
Ability to work to meet deadlines, run multiple tasks at the same time, deal with
Ability to plan own work load and use own initiative with limited support
Able to display attention to detail
Flexible approach to work
Good interpersonal approach
Ability to support and develop others
Motivation and negotiating skills
Excellent verbal and written communication manner
Good organisational skills
Confidentiality awareness

Person Specification

Qualifications

Essential

NVQ 3 or equivalent

Experience

Essential

Demonstrable experience working with an NHS Patient Administration System.
Extensive experience of waiting list management
Ability to work & communicate with a range of internal and external professionals

Knowledge

Desirable

Knowledge of medical terminology

Skills

Essential

Able to use own initiative with occasional support from manager
Ability to work to meet deadlines, run multiple tasks at the same time, deal with
Ability to plan own work load and use own initiative with limited support
Able to display attention to detail
Flexible approach to work
Good interpersonal approach
Ability to support and develop others
Motivation and negotiating skills
Excellent verbal and written communication manner
Good organisational skills
Confidentiality awareness

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information