Job summary
Liverpool University Hospitals Foundation Trust is looking to recruit volunteers in various roles in order to enhance patient experience and support staff. We are looking for volunteers at Aintree Hospital.
Main duties of the job
As a Meet & Greet/Wayfinding Volunteer, your duties will be varied and extensive including:
- Help improve patient experience by providing a friendly welcome, emotional support, reassurance and companionship to patients and their families.
- Give directions to patients and visitors as they arrive on site and escort those who need additional support to their destination.
- Support patients and visitors with infection control guidance and PPE (personal protective equipment.) - Asking them to wear a face covering, gel their hands and follow social distancing guidelines.
- Replenish the hospitals PPE stations and alert the volunteer office if you have ran out of supplies.
- Collecting and delivering miscellaneous items between departments as request by the volunteer office.
- Support the hospital in obtaining feedback from patients and their families on their experience.
- Completing basic tasks and assisting patients within the Volunteer Role Boundaries.
- Providing companionship and reassurance to patients who are waiting to be collected from hospital via ambulance.
- Acting as an "alerter "to escalate any concerns/issues to the reception team.
About us
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf
Follow us on Social Media:
Facebook - Liverpool University Hospitals Careers
Instagram - @LUHFTcareers
Twitter - @LUHFTcareers
Job description
Job responsibilities
As a Meet & Greet/Wayfinding Volunteer, your duties will be varied and extensive including:
- Help improve patient experience by providing a friendly welcome, emotional support, reassurance and companionship to patients and their families.
- Give directions to patients and visitors as they arrive on site and escort those who need additional support to their destination.
- Support patients and visitors with infection control guidance and PPE (personal protective equipment.) Asking them to wear a face covering, gel their hands and follow social distancing guidelines.
- Replenish the hospitals PPE stations and alert the volunteer office if you have ran out of supplies.
- Collecting and delivering miscellaneous items between departments as request by the volunteer office.
- Support the hospital in obtaining feedback from patients and their families on their experience.
- Completing basic tasks and assisting patients within the Volunteer Role Boundaries.
- Providing companionship and reassurance to patients who are waiting to be collected from hospital via ambulance.
- Acting as an alerter to escalate any concerns/issues to the reception team.
Job description
Job responsibilities
As a Meet & Greet/Wayfinding Volunteer, your duties will be varied and extensive including:
- Help improve patient experience by providing a friendly welcome, emotional support, reassurance and companionship to patients and their families.
- Give directions to patients and visitors as they arrive on site and escort those who need additional support to their destination.
- Support patients and visitors with infection control guidance and PPE (personal protective equipment.) Asking them to wear a face covering, gel their hands and follow social distancing guidelines.
- Replenish the hospitals PPE stations and alert the volunteer office if you have ran out of supplies.
- Collecting and delivering miscellaneous items between departments as request by the volunteer office.
- Support the hospital in obtaining feedback from patients and their families on their experience.
- Completing basic tasks and assisting patients within the Volunteer Role Boundaries.
- Providing companionship and reassurance to patients who are waiting to be collected from hospital via ambulance.
- Acting as an alerter to escalate any concerns/issues to the reception team.
Person Specification
Personal Specification
Essential
- Good interpersonal skills. The ability to be welcoming, friendly, polite and caring with all patients, visitors and Trust staff. To be sensitive, compassionate and have a tactful nature.
- To be able to give clear and concise directions
- To be reliable, honest and punctual
- Ability to communicate with all groups or people and work on your own or as part of a team.
- To be able to work within role and organisational boundaries.
- To embody the Trust Values.
- To exercise confidentiality and discretion
- Can provide a minimum of 3 hours per week for a minimum of 6 months
Desirable
- Previous volunteering or experience of working in a health or social care environment is not required for this role, although any relevant life experiences should be detailed on the application.
Person Specification
Personal Specification
Essential
- Good interpersonal skills. The ability to be welcoming, friendly, polite and caring with all patients, visitors and Trust staff. To be sensitive, compassionate and have a tactful nature.
- To be able to give clear and concise directions
- To be reliable, honest and punctual
- Ability to communicate with all groups or people and work on your own or as part of a team.
- To be able to work within role and organisational boundaries.
- To embody the Trust Values.
- To exercise confidentiality and discretion
- Can provide a minimum of 3 hours per week for a minimum of 6 months
Desirable
- Previous volunteering or experience of working in a health or social care environment is not required for this role, although any relevant life experiences should be detailed on the application.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
