Job summary
Liverpool University Hospitals Foundation Trust is looking to recruit volunteers in various roles in order to enhance patient experience and support staff. We are looking for volunteers at Aintree Hospital.
We are looking for people with the following attributes
- Ability to communicate with all groups of people.
- Friendly, approachable personality.
- Helpful and accommodating manner.
- Sensitive, compassionate and tactful nature.
- Ability to give clear and concise directions.
- Able to work on own or part of a team.
- Work in collaboration with the ward staff and other volunteers
- Work within their role and organisational boundaries.
- Can provide a minimum of 3 hours per week for a minimum of 6 months
- Volunteers must be aged 18 and over to volunteer on the ward
Main duties of the job
Volunteers will be expected to adhere to trust policies and procedure especially relating to Infection Prevention and Control.
Below are some of the main duties for our volunteer roles
Ward Volunteer
- Help improve patient experience by providing a friendly welcome, emotional support, reassurance and companionship to patients and their families.
- Providing support, companionship and appropriate activities for patients with Dementia or Learning Disabilities
- Assisting in preparing patients for mealtimes and helping with menu choices.
- Assisting patients with eating and drinking and providing refreshments to patients
- Completing basic tasks and assisting patients within the Volunteer Role Boundaries (attached)
- Running errands for patients to purchase newspapers/magazines/snacks as required.
- Reading to patients, playing games, completing jigsaws and puzzles
- Tidying and restocking the information racks and notice boards with appropriate resources under the guidance of the Ward Manager.
- Acting as an "alerter "to escalate any concerns/issues to the Nursing Team
About us
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf
Follow us on Social Media:
Facebook - Liverpool University Hospitals Careers
Instagram - @LUHFTcareers
Twitter - @LUHFTcareers
Job description
Job responsibilities
Ward Volunteer
Help improve patient experience by providing a friendly welcome, emotional support, reassurance and companionship to patients and their families.
Providing support, companionship and appropriate activities for patients with Dementia or Learning Disabilities
Assisting in preparing patients for mealtimes and helping with menu choices.
Assisting patients with eating and drinking and providing refreshments to patients
Feeding of patients who need addition support (only after specific training has been given)
Taking a pack of patient experience surveys to your ward area from the Volunteer Services Office for you to complete surveys with patients to collect data and feedback on the patients experience while they have been in hospital.
Completing basic tasks and assisting patients within the Volunteer Role Boundaries (attached)
Running errands for patients to purchase newspapers/magazines/snacks as required.
Tidying the patients bed space (locker tops/tables) to ensure they are clean and tidy
Contacting family to arrange for toiletries to be brought into hospital for the patient
Reading to patients, playing games, completing jigsaws and puzzles
Tidying and restocking the information racks and notice boards with appropriate resources under the guidance of the Ward Manager.
Acting as an alerter to escalate any concerns/issues to the Nursing Team
Job description
Job responsibilities
Ward Volunteer
Help improve patient experience by providing a friendly welcome, emotional support, reassurance and companionship to patients and their families.
Providing support, companionship and appropriate activities for patients with Dementia or Learning Disabilities
Assisting in preparing patients for mealtimes and helping with menu choices.
Assisting patients with eating and drinking and providing refreshments to patients
Feeding of patients who need addition support (only after specific training has been given)
Taking a pack of patient experience surveys to your ward area from the Volunteer Services Office for you to complete surveys with patients to collect data and feedback on the patients experience while they have been in hospital.
Completing basic tasks and assisting patients within the Volunteer Role Boundaries (attached)
Running errands for patients to purchase newspapers/magazines/snacks as required.
Tidying the patients bed space (locker tops/tables) to ensure they are clean and tidy
Contacting family to arrange for toiletries to be brought into hospital for the patient
Reading to patients, playing games, completing jigsaws and puzzles
Tidying and restocking the information racks and notice boards with appropriate resources under the guidance of the Ward Manager.
Acting as an alerter to escalate any concerns/issues to the Nursing Team
Person Specification
Personal Specification
Essential
- For the Complementarity Therapy Volunteer role a minimum of a Level 3 complementary therapy qualification is required and you must be a member of a recognised professional body with current professional indemnity insurance.
- Good interpersonal skills. The ability to be welcoming, friendly, polite and caring with all patients, visitors and Trust staff. To be sensitive, compassionate and have a tactful nature.
- To be able to give clear and concise directions
- To be reliable, honest and punctual.
- Ability to communicate with all groups or people and work on your own or as part of a team.
- To be able to work within role and organisational boundaries.
- To embody the Trust Values.
- To exercise confidentiality and discretion
- Can provide a minimum of 3 hours per week (4hours for the Complementary Therapy Volunteer Role) for a minimum of 6 months
Desirable
- Previous volunteering or experience of working in a health or social care environment is not required for this role, although any relevant life experiences should be detailed on the application.
Person Specification
Personal Specification
Essential
- For the Complementarity Therapy Volunteer role a minimum of a Level 3 complementary therapy qualification is required and you must be a member of a recognised professional body with current professional indemnity insurance.
- Good interpersonal skills. The ability to be welcoming, friendly, polite and caring with all patients, visitors and Trust staff. To be sensitive, compassionate and have a tactful nature.
- To be able to give clear and concise directions
- To be reliable, honest and punctual.
- Ability to communicate with all groups or people and work on your own or as part of a team.
- To be able to work within role and organisational boundaries.
- To embody the Trust Values.
- To exercise confidentiality and discretion
- Can provide a minimum of 3 hours per week (4hours for the Complementary Therapy Volunteer Role) for a minimum of 6 months
Desirable
- Previous volunteering or experience of working in a health or social care environment is not required for this role, although any relevant life experiences should be detailed on the application.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
