Liverpool University Hospitals NHS Foundation Trust

Clerical Officer/ Waiting list Clerk - Endoscopy

This job is now closed

Job summary

An exciting opportunity has arisen on the Endoscopy Unit for the position of Clerical Officer Administrative Support/Waiting lists Clerk.

The successful candidate needs to provide and maintain an efficient and effective administrative service in line with local policies and procedures.

To manage and monitor an Endoscopy waiting list to ensure that tests and procedures are carried out within the specified Government targets and agreed protocols.

**Please note this vacancy will close once sufficient applications have been received**.

Main duties of the job

Generaland Administrativeduties will include:

Maintain an efficient and effective administrative service
Routine duties include: answering telephone enquiries, updating the computer database.
Checking the waiting lists on a daily basis, and checking any new referrals that may come through and adding them on to the IPM lists.
Booking appointments
Sending out patients appointment letters.
Maintain professional standards in appearance, behaviour and punctuality.
Excellent IT skills.

About us

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements, click here

https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Follow us on social media:

Facebook - Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers

Date posted

23 October 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

287-AMED-249-23

Job locations

Aintree University Hospital

Lower Lane

Liverpool

L9 9AP

Job description

Job responsibilities

To provide and maintain an efficient and effective administrative service.

Routine duties include; answering telephone enquiries, updating computer databases, filing, case note requests and preparation.

Dealing effectively with mail, redirecting where necessary. Prioritise and organise own workload daily.

Suggest changes in practice to local systems and processes to ensure that the service is as efficient and effective as possible.

Undertake reception duties, greeting and registering patients and answering the telephone.

Deal efficiently with all hospital staff and visitors. Maintain professional standards in appearance, behaviour and punctuality.

Assist in training and supervision of new members of staff, whilst carrying out ones own duties.

Job description

Job responsibilities

To provide and maintain an efficient and effective administrative service.

Routine duties include; answering telephone enquiries, updating computer databases, filing, case note requests and preparation.

Dealing effectively with mail, redirecting where necessary. Prioritise and organise own workload daily.

Suggest changes in practice to local systems and processes to ensure that the service is as efficient and effective as possible.

Undertake reception duties, greeting and registering patients and answering the telephone.

Deal efficiently with all hospital staff and visitors. Maintain professional standards in appearance, behaviour and punctuality.

Assist in training and supervision of new members of staff, whilst carrying out ones own duties.

Person Specification

Experience

Essential

Have demonstrable experience and knowledge of service improvement systems.

Knowledge

Essential

A good working knowledge of computers and software packages/ECDL
Understanding of a broad range of administrative processes
Able to demonstrate and understanding of a wide range of local hospitals systems/ processes and policies

Skills

Essential

Good basic numeracy skills.
Excellent interpersonal skills ability to communicate at all levels
Should be able to present data and information in a useful and understandable format.
Have good negotiation skills.

Qualifications

Essential

RSAII or equivalent

Person Specification

Experience

Essential

Have demonstrable experience and knowledge of service improvement systems.

Knowledge

Essential

A good working knowledge of computers and software packages/ECDL
Understanding of a broad range of administrative processes
Able to demonstrate and understanding of a wide range of local hospitals systems/ processes and policies

Skills

Essential

Good basic numeracy skills.
Excellent interpersonal skills ability to communicate at all levels
Should be able to present data and information in a useful and understandable format.
Have good negotiation skills.

Qualifications

Essential

RSAII or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Aintree University Hospital

Lower Lane

Liverpool

L9 9AP

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Aintree University Hospital

Lower Lane

Liverpool

L9 9AP

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)