Job summary
Are you ready for a challenge? Do you feel confident to deal with workforce information management for one of the largest Trusts in the North West?
An exciting opportunity has arisen for a motivated individual to join the Workforce Systems Team at Liverpool University Hospitals NHS Foundation Trust.
We are looking for an experienced Electronic Staff Record (ESR) administrator to join our team who provide ESR and Smartcard services across the Trust.
This role will be working across sites and supporting workforce teams but predominantly based in Williamson house, Wavertree technology park.
Main duties of the job
Working as a senior administrator in the Workforce systems team we will be responsible for ESR structures and access, as well as providing smartcard and RA services to all the staff at LUHFT. They will work closely with the wider Workforce Teams to develop processes and work towards providing best practice for the organisation.
The post holder will have excellent written and verbal communication skills and given the nature of this role, will have proven excellent organisation skills.
You will be working proactively, in line with service improvement principles, to improve data, systems and reporting in line with local and national requirements, analysing information and supporting stakeholders.
About us
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf
Follow us on Social Media:
Facebook - Liverpool University Hospitals Careers
Instagram - @LUHFTcareers
Twitter - @LUHFTcareers
Job description
Job responsibilities
To act as super user for ESR, keeping up-to-date with enhancements and supporting the implementation of system developments.
Support the development and improvement Workforce Information systems data, and to record and monitor information which can be used to report on and drive improvements in servicedelivery.
Support the update/maintenance of workforce data to meet requirements of Trust committees and groups and to demonstrate compliance against SLAs, internal and external assessmentrequirements.
Record, monitor and report on workforce data, highlighting areas of non-compliance and taking action to ensure improvements are made to enable compliance with external assessment requirements.
Co-ordinate and utilise performance information, in the creation of basic routine and ad-hoc reports, highlighting trends and exceptions where appropriate.
Identify gaps in good practice and support the Head of Workforce Systems & Information in initiating the required action plans to implement process changes.
Co-ordinate service improvement projects ensuing progress in recorded and risks identified and provide advice on the process and implementation of process redesign activities within the service.
Support the development of process documentation ensuring adherence to identity guidelines, service standards and version control guidelines. Develop and maintain appropriate filing systemsensuring appropriate storage of both paper and electronic resources, including confidential and sensitive documents.
Develop information and guidance resources and support and co-ordinate the development of training resources and the delivery of training sessions, to HR colleagues and customers, on aone-to-one and group basis.
To provide RA, and PBAC (Position Based Access Codes) access and support for service requests and troubleshooting problems relating to RA and Smartcard access in line with Local and National Guidelines.
Check all RA paperwork is correct and assist in completion as necessary. Check Paperwork adheres to relevant National and Local Policies.
For further details / informal visits contact:
Name
Roland Connolly
Job title
Head of Workforce Systems and Information
Email address
roland.connolly@liverpoolft.nhs.uk
Telephone number
0151 706 2943
Additional contact information
Please be aware that during the festive break, contact availability will be limited due to leave. We will however return your contact at the first opportunity.
You may also contact patricia.birch@liverpoolft.nhs.uk as an alternative contact
Person specification
Qualifications
Essential criteria
Maximum score 4
- NVQ 4/HND qualification Business Admin or Analysis OR NVQ 3 qualification Business Admin or Analysis PLUS demonstrable work based experience
- ECDL or equivalent gained through experience
Desirable criteria
Maximum score 2
- Evidence of commitments towards continued professional development
Experience
Essential criteria
Maximum score 6
- Experience of a range of administrative procedures working within a business environment providing admin and advisory services to customers.
- Significant experience of using electronic systems including web based systems and databases or equivalent to record and monitor processes, activity and performance
- Previous work experience in a team related office environment demonstrating ability to work efficiently and methodically and manage your own workload within minimal supervision.
Job description
Job responsibilities
To act as super user for ESR, keeping up-to-date with enhancements and supporting the implementation of system developments.
Support the development and improvement Workforce Information systems data, and to record and monitor information which can be used to report on and drive improvements in servicedelivery.
Support the update/maintenance of workforce data to meet requirements of Trust committees and groups and to demonstrate compliance against SLAs, internal and external assessmentrequirements.
Record, monitor and report on workforce data, highlighting areas of non-compliance and taking action to ensure improvements are made to enable compliance with external assessment requirements.
Co-ordinate and utilise performance information, in the creation of basic routine and ad-hoc reports, highlighting trends and exceptions where appropriate.
Identify gaps in good practice and support the Head of Workforce Systems & Information in initiating the required action plans to implement process changes.
Co-ordinate service improvement projects ensuing progress in recorded and risks identified and provide advice on the process and implementation of process redesign activities within the service.
Support the development of process documentation ensuring adherence to identity guidelines, service standards and version control guidelines. Develop and maintain appropriate filing systemsensuring appropriate storage of both paper and electronic resources, including confidential and sensitive documents.
Develop information and guidance resources and support and co-ordinate the development of training resources and the delivery of training sessions, to HR colleagues and customers, on aone-to-one and group basis.
To provide RA, and PBAC (Position Based Access Codes) access and support for service requests and troubleshooting problems relating to RA and Smartcard access in line with Local and National Guidelines.
Check all RA paperwork is correct and assist in completion as necessary. Check Paperwork adheres to relevant National and Local Policies.
For further details / informal visits contact:
Name
Roland Connolly
Job title
Head of Workforce Systems and Information
Email address
roland.connolly@liverpoolft.nhs.uk
Telephone number
0151 706 2943
Additional contact information
Please be aware that during the festive break, contact availability will be limited due to leave. We will however return your contact at the first opportunity.
You may also contact patricia.birch@liverpoolft.nhs.uk as an alternative contact
Person specification
Qualifications
Essential criteria
Maximum score 4
- NVQ 4/HND qualification Business Admin or Analysis OR NVQ 3 qualification Business Admin or Analysis PLUS demonstrable work based experience
- ECDL or equivalent gained through experience
Desirable criteria
Maximum score 2
- Evidence of commitments towards continued professional development
Experience
Essential criteria
Maximum score 6
- Experience of a range of administrative procedures working within a business environment providing admin and advisory services to customers.
- Significant experience of using electronic systems including web based systems and databases or equivalent to record and monitor processes, activity and performance
- Previous work experience in a team related office environment demonstrating ability to work efficiently and methodically and manage your own workload within minimal supervision.
Person Specification
Qualifications
Essential
- NVQ 4/HND qualification Business Admin or Analysis OR NVQ 3 qualification Business Admin or Analysis PLUS demonstrable work based experience
- ECDL or equivalent gained through experience
Desirable
- Evidence of commitments towards continued professional development
Experience
Essential
- Experience of a range of administrative procedures working within a business environment providing admin and advisory services to customers
- Previous work experience in a team related office environment demonstrating ability to work efficiently and methodically and manage your own workload within minimal supervision
- Experience of providing first line advice, support and training regarding business processes in line with agreed service standards
- Practical experience of using a range of IT software such as Microsoft Office or equivalent (eg. Outlook, Word, Excel, Access, PowerPoint, Internet Explorer, Project, Visio, Adobe etc)
- Significant experience of using electronic systems including web based systems and databases or equivalent to record and monitor processes, activity and performance
- Experience of providing detailed reports to a professional standard
Desirable
- Experience of co-ordinating projects
- Experience of using SharePoint
Knowledge
Essential
- In depth knowledge of a broad range of standard IT software such as Microsoft Office or equivalent (eg. Outlook, Word, Excel, Access, Power Point, Project, Internet Explorer, Visio, Adobe etc)
- Working knowledge of business processes
- Understanding of the importance & requirements of Data Protection and confidentiality
Skills
Essential
- Ability to keep and maintain good records and understand the importance of following agreed administrative procedures
- Ability to develop effective working relationships, communicating effectively and demonstrating confidence and professional credibility with colleagues and customers at all levels
- Good interpersonal and organizational skills and ability to cope well in a busy office environment
- Ability to prioritise own and others tasks and to manage conflicting demands on time and resources, to deliver objectives
- Ability to work under pressure and meet tight deadlines whilst delivering high quality work and maintaining attention to detail.
- Ability to use initiative and to demonstrate self awareness with a creative, proactive and solution driven approach
- Ability to make rational judgements on a range of facts and provide recommendations based on these judgements
- Self-motivated with the ability to work unsupervised using own initiative and demonstrating flexibility to respond to different work environments
- Ability to handle and analyse large volumes of data and present this in a focused and user friendly way
- Report writing and presentation skills.
Other
Essential
- Ability to adapt and a flexible approach to change
Person Specification
Qualifications
Essential
- NVQ 4/HND qualification Business Admin or Analysis OR NVQ 3 qualification Business Admin or Analysis PLUS demonstrable work based experience
- ECDL or equivalent gained through experience
Desirable
- Evidence of commitments towards continued professional development
Experience
Essential
- Experience of a range of administrative procedures working within a business environment providing admin and advisory services to customers
- Previous work experience in a team related office environment demonstrating ability to work efficiently and methodically and manage your own workload within minimal supervision
- Experience of providing first line advice, support and training regarding business processes in line with agreed service standards
- Practical experience of using a range of IT software such as Microsoft Office or equivalent (eg. Outlook, Word, Excel, Access, PowerPoint, Internet Explorer, Project, Visio, Adobe etc)
- Significant experience of using electronic systems including web based systems and databases or equivalent to record and monitor processes, activity and performance
- Experience of providing detailed reports to a professional standard
Desirable
- Experience of co-ordinating projects
- Experience of using SharePoint
Knowledge
Essential
- In depth knowledge of a broad range of standard IT software such as Microsoft Office or equivalent (eg. Outlook, Word, Excel, Access, Power Point, Project, Internet Explorer, Visio, Adobe etc)
- Working knowledge of business processes
- Understanding of the importance & requirements of Data Protection and confidentiality
Skills
Essential
- Ability to keep and maintain good records and understand the importance of following agreed administrative procedures
- Ability to develop effective working relationships, communicating effectively and demonstrating confidence and professional credibility with colleagues and customers at all levels
- Good interpersonal and organizational skills and ability to cope well in a busy office environment
- Ability to prioritise own and others tasks and to manage conflicting demands on time and resources, to deliver objectives
- Ability to work under pressure and meet tight deadlines whilst delivering high quality work and maintaining attention to detail.
- Ability to use initiative and to demonstrate self awareness with a creative, proactive and solution driven approach
- Ability to make rational judgements on a range of facts and provide recommendations based on these judgements
- Self-motivated with the ability to work unsupervised using own initiative and demonstrating flexibility to respond to different work environments
- Ability to handle and analyse large volumes of data and present this in a focused and user friendly way
- Report writing and presentation skills.
Other
Essential
- Ability to adapt and a flexible approach to change
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
