Job summary
A vacancy has arisen for a permanent post of 22.5 hours per week. The post holder's hours will have no fixed weekly work pattern and required working hours will be provided to the post holder a minimum of two weeks prior to pattern start date. The patterns will include early, day, late and night shifts. This will also include bank holidays.
We are seeking a telephonist to join our 24/7 Switchboard in operating a modern telephone system.
You will join our enthusiastic and friendly team of telephonist's to assist in the smooth running of the Aintree Hospitals Trust & Walton Centre Foundation Trust's 24/7 Switchboard providing a high quality and responsive Telecommunications service for patients, customers and staff.
Flexibility is essential as you will also be required to cover the absence of colleagues both during planned and unplanned leave.
Operating the Trust's central switchboard handling both internal and external calls in a prompt, courteous and professional manner. Dealing with Emergency calls, the programming and logging of pagers within the Trust. Assist in the maintenance of both clinical and non-clinical on call rotas and the Telecommunications database. Report alarms sounding from various departments throughout the Trust including external sites to the relevant personnel. Patient Enquiries.
The Telecommunications department provides full and extensive training and your work will be supervised until your competencies are completed.
Main duties of the job
To answer and extend all calls for 2 hospitals via the main Switchboard BTS system.
Respond to emergency calls, sending out the appropriate emergency teams.
Operate the paging system sending voice and data messages.
Maintain the paging system and associated pagers.
Deal with Patient Enquiry calls.
Report all faults to the appropriate service providers.
To assist and co-operate with training of new staff.
Maintain on call rotas for hospital staff from various directorates and departments.
About us
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf
Follow us on Social Media:
Facebook - Liverpool University Hospitals Careers
Instagram - @LUHFTcareers
Twitter - @LUHFTcareers
Job description
Job responsibilities
Job Summary
To act as the first point of contact for Trust enquiries through the provision of a telephony service.
To respond the Trust emergencies through the service and action accordingly
Key responsibilities
Emergencies:
Respond to all emergency calls and keeping associated records. Initiating emergency teams via bleep voice calls
Maintain operator directory
To answer and extend all calls on the main and emergency telephone
systems and to answer enquiries from callers.
Patient Enquiries.
Paging Systems :
To operate and monitor the internal paging system and to initiate both internal
and external paging calls
maintain pagers as necessary
keep associated records.
Fault reporting.
Training
To assist and co-operate with the Deputy Switchboard Services Manager as
necessary to ensure the adequate training of new staff.
Rotas
Ensure Daily on-call rotas of Medical staff and other staff is maintained
In accordance with information provided by the various Directorates and
departments.
Please refer to the full Job Description.
Job description
Job responsibilities
Job Summary
To act as the first point of contact for Trust enquiries through the provision of a telephony service.
To respond the Trust emergencies through the service and action accordingly
Key responsibilities
Emergencies:
Respond to all emergency calls and keeping associated records. Initiating emergency teams via bleep voice calls
Maintain operator directory
To answer and extend all calls on the main and emergency telephone
systems and to answer enquiries from callers.
Patient Enquiries.
Paging Systems :
To operate and monitor the internal paging system and to initiate both internal
and external paging calls
maintain pagers as necessary
keep associated records.
Fault reporting.
Training
To assist and co-operate with the Deputy Switchboard Services Manager as
necessary to ensure the adequate training of new staff.
Rotas
Ensure Daily on-call rotas of Medical staff and other staff is maintained
In accordance with information provided by the various Directorates and
departments.
Please refer to the full Job Description.
Person Specification
Qualifications
Essential
- Educated to GCSE or equivalent
Desirable
- NVQ level 2 in customer service or equivalent
- Word Processing Skills
Experience
Essential
- Telephonist experience/Call Centre
- Excellent IT skills with knowledge and experience of Microsoft products
- Able to work under pressure in a sensitive environment
- Be able to make decisions
Desirable
Knowledge
Essential
- Self-motivated and able to work with limited supervision
- Manage/prioritise own work load
Desirable
- Knowledge of medical terminology
- Hospital knowledge and experience
Skills
Essential
- Developed Keyboard Skills
- Excellent verbal communication skills
- To have an organised and systematic approach to tasks
- Able to work under pressure
Desirable
- Microsoft Word, Outlook, Excel and Explorer
Other
Essential
- Work well using own initiative and within a team
- Able to cover any duty including early & late shifts/weekends/bank holidays/nights and also emergency cover
Person Specification
Qualifications
Essential
- Educated to GCSE or equivalent
Desirable
- NVQ level 2 in customer service or equivalent
- Word Processing Skills
Experience
Essential
- Telephonist experience/Call Centre
- Excellent IT skills with knowledge and experience of Microsoft products
- Able to work under pressure in a sensitive environment
- Be able to make decisions
Desirable
Knowledge
Essential
- Self-motivated and able to work with limited supervision
- Manage/prioritise own work load
Desirable
- Knowledge of medical terminology
- Hospital knowledge and experience
Skills
Essential
- Developed Keyboard Skills
- Excellent verbal communication skills
- To have an organised and systematic approach to tasks
- Able to work under pressure
Desirable
- Microsoft Word, Outlook, Excel and Explorer
Other
Essential
- Work well using own initiative and within a team
- Able to cover any duty including early & late shifts/weekends/bank holidays/nights and also emergency cover
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
