Job summary
Job overview
As part of our improvement journey, we are investing in our people.
We are seeking a compassionate and highly motivated individual who acts as a role model and has strong leadership skills to direct our Education and Training function for technical and support staff across our sites. We are committed to professional and personal development of our team enabling all staff to fulfil their potential and deliver our ambitions.
Working with the Pharmacy Senior Management Team you will lead, develop, manage, and promote the Education and Training Strategy for our Technical workforce. You will line manage our two Education Training Technicians who support over 40 Pre-registration Pharmacy Technicians and Pharmacy Support Workers in training across our sites.
This role will develop training programmes to standardise practice and ensure that quality is at the centre of everything we do for our patients and to support the wider multidisciplinary team.
This post is full time (37.5 hours) but options for flexible working apply.
**Please note this post is Trust wide**
Main duties of the job
Your core role will involve developing, managing and promoting all aspects of the education and training for technical and support staff at LUHFT. Also, to liaise with and contribute to the education provider teams in the wider Northwest region.
You will play a pivotal role, working with others in our education and training team to deliver our education strategy and in ensuring optimum performance of the pharmacy.
You must possess excellent organisational skills to undertake this role: You must be able to work accurately, have a good eye for detail, be able to prioritise your workload, meet deadlines and be committed to the delivery of high standards in a patient focused service.
This role will develop the strategic direction for pharmacy education and training and oversee the delivery of the plan. This includes the management of pre-registration technicians and their technical training and the training support of pharmacy assistants and clerical staff.
The department operates a 7-day service to the Trust, we are open every day of the year and participation in rotas to include weekends, bank holidays and late nights is required.
About us
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital and the Pharmacy Team also provides services to the Walton Centre Foundation Trust and the Liverpool Women's Hospital.
The Trust serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the Northwest region and beyond.
To hear more about our achievements, click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf
Follow us on Social Media:
Facebook - Liverpool University Hospitals Careers
Instagram - @LUHFTcareers
Twitter - @LUHFTcareers
Job description
Job responsibilities
The post-holder will lead, develop, manage, and promote all aspects of the education and training for technical staff at LUHFT. They will shape the strategic direction in consultation with the Education and Training Pharmacist and Technical Services Leads.
Post holder will lead, support and develop the following staff
- Senior Pharmacy Technicians Education and Training
- Pre-registration Pharmacy Technicians
- Pharmacy Technicians
- Senior Pharmacy Assistants
- Pharmacy Assistants
The post holder will deputise for the Technical Services leads in their absence, as necessary by:
- Supervising the day-to-day operational running of the services
- Attending meetings on their behalf
Key responsibilities
- The Lead Pharmacy Technician Education and Training will lead on all matters relating to the education and training of technical staff within pharmacy.
- Work with the Lead Pharmacist for Education and Training to support the development of a pharmacy-wide strategy for education and training in the department.
- Be responsible for the development, implementation and evaluation of training programmes.
- Be responsible for identification of training needs and ensure promotion and delivery of a comprehensive education programme.
- Liaise with the Senior Management Team and develop strong links with the rest of the department in respect of technical staff education and training activities including attendance at Education and Training meetings.
- Lead on the recruitment and selection of Pre-registration Trainee Pharmacy Technicians.
- Supervise the mentoring and training of Pre-registration Trainee Pharmacy Technicians and Pharmacy Assistants ensuring quality assurance is maintained in accordance with Health Education England standards for training and funding allocation.
- Maintain established professional relationships with the education providers delivering the courses and escalating concerns/feeding back as necessary.
- Be responsible for organising a dispensary induction for all new starters within the dispensary and ensure they are competency assessed with the Deputy Technical Services Manager/Dispensary Manager.
- Lead on the timely review and update of training packs, liaising with relevant leads.
- Be responsible for the line management of the Senior Pharmacy Technicians
- Education and Training service improvement objectives and personal development plans.
- Work closely with the Trust apprenticeship lead to identify and promote training opportunities.
- Ensure good practice and successful service developments linked to Education and Training are celebrated and acknowledged including poster presentations and publishing results of projects.
- Accuracy check dispensed prescriptions ensuring compliance with medicines legislation.
- Carry out the stock control, dispensing, issuing, assembly, manufacture and procurement of pharmaceuticals in accordance with departmental procedures including regular dispensing of controlled drugs and unlicensed medicines
- Be a role model for junior technical staff and actively promote the role of the technician.
- Ensure medication is dispensed to meet agreed delivery times and to minimise waiting times for patients.
- Contribute to departmental initiatives to investigate extended roles for technical and support staff.
Duties and key tasks Leadership.
- Provide all line management duties for Senior Pharmacy Technicians Education and Training, (and support them in carrying out) including HR requirements, appraisal and competency assessments and completion of mandatory training.
- Be part of the LUHFT Senior Technical Management Team
- Ensure staff are aware of and adhere to departmental procedures.
- Ensure an environment is created where staff feel valued and are provided with genuine opportunities for their development.
- Act as a role model, demonstrating and promoting standards of practice expected and creating energy and enthusiasm for service improvement.
- Ensure that all staff within the service are clear of their roles, the standards of performance expected and their objectives by regularly reviewing performance and objectives via appraisal process.
- Develop and maintain standard operating procedures (SOPs) for Education and Training. Ensure that staff have read and understood relevant SOPs and policies and kept up to date.
Duties and key tasks Education and Training.
- Identify the training needs of technical staff and develop a relevant comprehensive and forward-thinking continuing education and development programme in line with the departmental appraisal system.
- Be responsible for implementing, maintaining, and coordinating a comprehensive structured induction to all aspects of pharmacy service for new staff and ensure that they receive this induction and suitable records are kept.
- Liaise with, develop, and coordinate suitable competency-based assessments for pharmacy staff.
- Supervise the Senior Pharmacy Technicians Education and Training in managing the NVQ/BTEC training process and rota for pre-registration technicians and ensure quality assurance is maintained in accordance with Health Education England standards for training and funding allocation.
- Act as a NVQ Assessor
Standard Pharmacy Duties
- To co-operate with objective setting, individual personal assessment and continuing education and training programmes, in order to ensure continuing professional development and competence to practice as required by clinical governance.
- To promote and implement the Trust's Formulary & Prescribing guidelines and Policies, to ensure the safe and cost-effective use of drugs throughout the Trust and at the Primary/ Secondary Care interface.
- Together with other members of staff to ensure that work is carried out in accordance with current departmental procedures and legislation / regulations in respect of the Health & Safety at Work Act, COSHH and other pertinent recommendations are complied with.
- To respond positively and in a timely way to those changes which may occur and affect the nature, direction, and delivery of pharmacy services.
- To participate in out-of-hours, weekend, and Bank Holiday working, in keeping with the Pharmacy Directorate arrangements.
- To ensure that security and confidentiality is always maintained, including that relating to computer systems
- To co-operate fully in the provision of a comprehensive, safe and cost-effective pharmaceutical service to the Trust.
Job description
Job responsibilities
The post-holder will lead, develop, manage, and promote all aspects of the education and training for technical staff at LUHFT. They will shape the strategic direction in consultation with the Education and Training Pharmacist and Technical Services Leads.
Post holder will lead, support and develop the following staff
- Senior Pharmacy Technicians Education and Training
- Pre-registration Pharmacy Technicians
- Pharmacy Technicians
- Senior Pharmacy Assistants
- Pharmacy Assistants
The post holder will deputise for the Technical Services leads in their absence, as necessary by:
- Supervising the day-to-day operational running of the services
- Attending meetings on their behalf
Key responsibilities
- The Lead Pharmacy Technician Education and Training will lead on all matters relating to the education and training of technical staff within pharmacy.
- Work with the Lead Pharmacist for Education and Training to support the development of a pharmacy-wide strategy for education and training in the department.
- Be responsible for the development, implementation and evaluation of training programmes.
- Be responsible for identification of training needs and ensure promotion and delivery of a comprehensive education programme.
- Liaise with the Senior Management Team and develop strong links with the rest of the department in respect of technical staff education and training activities including attendance at Education and Training meetings.
- Lead on the recruitment and selection of Pre-registration Trainee Pharmacy Technicians.
- Supervise the mentoring and training of Pre-registration Trainee Pharmacy Technicians and Pharmacy Assistants ensuring quality assurance is maintained in accordance with Health Education England standards for training and funding allocation.
- Maintain established professional relationships with the education providers delivering the courses and escalating concerns/feeding back as necessary.
- Be responsible for organising a dispensary induction for all new starters within the dispensary and ensure they are competency assessed with the Deputy Technical Services Manager/Dispensary Manager.
- Lead on the timely review and update of training packs, liaising with relevant leads.
- Be responsible for the line management of the Senior Pharmacy Technicians
- Education and Training service improvement objectives and personal development plans.
- Work closely with the Trust apprenticeship lead to identify and promote training opportunities.
- Ensure good practice and successful service developments linked to Education and Training are celebrated and acknowledged including poster presentations and publishing results of projects.
- Accuracy check dispensed prescriptions ensuring compliance with medicines legislation.
- Carry out the stock control, dispensing, issuing, assembly, manufacture and procurement of pharmaceuticals in accordance with departmental procedures including regular dispensing of controlled drugs and unlicensed medicines
- Be a role model for junior technical staff and actively promote the role of the technician.
- Ensure medication is dispensed to meet agreed delivery times and to minimise waiting times for patients.
- Contribute to departmental initiatives to investigate extended roles for technical and support staff.
Duties and key tasks Leadership.
- Provide all line management duties for Senior Pharmacy Technicians Education and Training, (and support them in carrying out) including HR requirements, appraisal and competency assessments and completion of mandatory training.
- Be part of the LUHFT Senior Technical Management Team
- Ensure staff are aware of and adhere to departmental procedures.
- Ensure an environment is created where staff feel valued and are provided with genuine opportunities for their development.
- Act as a role model, demonstrating and promoting standards of practice expected and creating energy and enthusiasm for service improvement.
- Ensure that all staff within the service are clear of their roles, the standards of performance expected and their objectives by regularly reviewing performance and objectives via appraisal process.
- Develop and maintain standard operating procedures (SOPs) for Education and Training. Ensure that staff have read and understood relevant SOPs and policies and kept up to date.
Duties and key tasks Education and Training.
- Identify the training needs of technical staff and develop a relevant comprehensive and forward-thinking continuing education and development programme in line with the departmental appraisal system.
- Be responsible for implementing, maintaining, and coordinating a comprehensive structured induction to all aspects of pharmacy service for new staff and ensure that they receive this induction and suitable records are kept.
- Liaise with, develop, and coordinate suitable competency-based assessments for pharmacy staff.
- Supervise the Senior Pharmacy Technicians Education and Training in managing the NVQ/BTEC training process and rota for pre-registration technicians and ensure quality assurance is maintained in accordance with Health Education England standards for training and funding allocation.
- Act as a NVQ Assessor
Standard Pharmacy Duties
- To co-operate with objective setting, individual personal assessment and continuing education and training programmes, in order to ensure continuing professional development and competence to practice as required by clinical governance.
- To promote and implement the Trust's Formulary & Prescribing guidelines and Policies, to ensure the safe and cost-effective use of drugs throughout the Trust and at the Primary/ Secondary Care interface.
- Together with other members of staff to ensure that work is carried out in accordance with current departmental procedures and legislation / regulations in respect of the Health & Safety at Work Act, COSHH and other pertinent recommendations are complied with.
- To respond positively and in a timely way to those changes which may occur and affect the nature, direction, and delivery of pharmacy services.
- To participate in out-of-hours, weekend, and Bank Holiday working, in keeping with the Pharmacy Directorate arrangements.
- To ensure that security and confidentiality is always maintained, including that relating to computer systems
- To co-operate fully in the provision of a comprehensive, safe and cost-effective pharmaceutical service to the Trust.
Person Specification
Qualifications
Essential
- NVQ level 3 in Pharmacy Services/BTEC in Pharmaceutical Services or equivalent to be able to practice as a pharmacy technician
- Registered with General Pharmaceutical Council
- Accredited Accuracy Checking qualification
- NVQ A1 workplace assessors' qualification
Desirable
Experience
Essential
- Extensive experience working as a qualified Pharmacy Technician, including in a leadership role
- Experience of providing education and training including preparing and delivering presentations
- Experience of change management and/or project work that influenced change
- Experience of using pharmacy computerised stock control system
- Line management experience including recruitment/appraisal/motivation/attendance/Performance management/disciplinary issues/retirement/workload.
- Experience in writing/amending training packs and other training materials.
Desirable
- Experience of undertaking and supervising audits and service evaluation projects
- Contribution to SOPs and report writing
Knowledge & Skills
Essential
- Demonstrate an understanding of current pharmacy and NHS issues
- Excellent analytical and problem-solving abilities
- Organised and able to prioritise own work and that of others to ensure that objectives are met within agreed deadlines
- Excellent written and verbal communication skills
- Proactively provide suggestions, ideas, and solutions for service improvement
- Excellent keyboard and computer skills (email, databases, spreadsheets, word processing and presentation software)
Personal Attributes
Essential
- Accurate and methodical - good attention to detail
- Enthusiasm for the role
- Ability to inspire the team and sell the vision for service delivery
- Reliable, proactive, and conscientious
- Ability to work alone and as a team member
- Able to give feedback constructively and deal with issues sensitively
- Good leadership skills
- Able to maintain good relationships with staff of all levels in pharmacy and in the Trust
- Be punctual, flexible, and assertive
Other
Essential
- Participation in evening, weekend and bank holiday working to meet the needs of departmental service delivery
- Mandatory Continuous Professional Development to maintain fitness to practice
Desirable
- Ability to carry out moderate to intensive physical effort throughout the working day and carry out concurrent activities including climbing ladders, stretching, bending, and standing for long periods of time.
Person Specification
Qualifications
Essential
- NVQ level 3 in Pharmacy Services/BTEC in Pharmaceutical Services or equivalent to be able to practice as a pharmacy technician
- Registered with General Pharmaceutical Council
- Accredited Accuracy Checking qualification
- NVQ A1 workplace assessors' qualification
Desirable
Experience
Essential
- Extensive experience working as a qualified Pharmacy Technician, including in a leadership role
- Experience of providing education and training including preparing and delivering presentations
- Experience of change management and/or project work that influenced change
- Experience of using pharmacy computerised stock control system
- Line management experience including recruitment/appraisal/motivation/attendance/Performance management/disciplinary issues/retirement/workload.
- Experience in writing/amending training packs and other training materials.
Desirable
- Experience of undertaking and supervising audits and service evaluation projects
- Contribution to SOPs and report writing
Knowledge & Skills
Essential
- Demonstrate an understanding of current pharmacy and NHS issues
- Excellent analytical and problem-solving abilities
- Organised and able to prioritise own work and that of others to ensure that objectives are met within agreed deadlines
- Excellent written and verbal communication skills
- Proactively provide suggestions, ideas, and solutions for service improvement
- Excellent keyboard and computer skills (email, databases, spreadsheets, word processing and presentation software)
Personal Attributes
Essential
- Accurate and methodical - good attention to detail
- Enthusiasm for the role
- Ability to inspire the team and sell the vision for service delivery
- Reliable, proactive, and conscientious
- Ability to work alone and as a team member
- Able to give feedback constructively and deal with issues sensitively
- Good leadership skills
- Able to maintain good relationships with staff of all levels in pharmacy and in the Trust
- Be punctual, flexible, and assertive
Other
Essential
- Participation in evening, weekend and bank holiday working to meet the needs of departmental service delivery
- Mandatory Continuous Professional Development to maintain fitness to practice
Desirable
- Ability to carry out moderate to intensive physical effort throughout the working day and carry out concurrent activities including climbing ladders, stretching, bending, and standing for long periods of time.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
