Job summary
A new opportunity has arisen for a Band 3 Admin team Supervisor in Patient Appliances based at the Aintree site. Patient Appliances is a busy department supporting orthotics provision to inpatients, outpatients and varied clinics. The admin team work collaboratively with Orthotists and wider clinical teams as well as our current orthotics provider, Peacocks Medical Group, to deliver high quality care to all users of the service.
In this role, the post holder will be part of a team supporting the day to day running of the department. This will comprise various tasks including, but not exclusively, reception duties, answering phones, booking appointments, sending out goods and general office based admin work.
The team supervisor will have additional roles including responsibility for standard stock management, clinic template maintenance, ensuring mandatory training compliance and completing appraisals of Band 2 colleagues. They will also deputise for the Band 4 Office Manager.
The ideal candidate will be someone who can work as part of an experienced team, with the ability to plan their own workload and support the team as required. They will ensure high standards of communication with patients, visitors and colleagues. They will be supported in their role by the B4 office manager and Therapy Leads.
Main duties of the job
Assist the office manager with the smooth day to day running of the general office. Undertake the allocation of duties and creation of rotas.
Lead on standard stock control.
Lead on creation and review of clinic templates as service needs require.
Lead on department mandatory training monitoring and appraisals/supervision of appropriate staff.
Deal with visitors to the department in a timely and courteous manner.
Receive deliveries of goods.
Deputise for the office manager when required.
About us
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
To hear more about our achievements click herehttps://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf
Follow us on Social Media:
Facebook - Liverpool University Hospitals Careers
Instagram - @LUHFTcareers
Twitter - @LUHFTcareers
Job description
Job responsibilities
To undertake the duties of supervisor, seeking guidance from the relevantmanager for the area as necessary.
Undertake staff training as directed by the relevant manager for thearea
Ensure that all staff follow defined protocols. Suggest improvements tosuch protocol and procedures.
Assist the relevant manager for the area in logging maintenancecall-outs.
Provide support to the Departments medical/personal secretaries as required.
Job description
Job responsibilities
To undertake the duties of supervisor, seeking guidance from the relevantmanager for the area as necessary.
Undertake staff training as directed by the relevant manager for thearea
Ensure that all staff follow defined protocols. Suggest improvements tosuch protocol and procedures.
Assist the relevant manager for the area in logging maintenancecall-outs.
Provide support to the Departments medical/personal secretaries as required.
Person Specification
Qualifications
Essential
- GCSEs or equivalent including English and Maths.
- NVQ 3 or equivalent in relevant area
Experience
Essential
- Experience in healthcare delivery office environment.
Knowledge
Essential
- Supervisory skills. Organisational skills.
- Ability to assess priorities. Ability to undertake training.
- Computer literate. Good oral and written communication skills.
- Attention to detail. Good telephone manner and switchboard skills.
- Keyboard skills
Skills
Essential
- Working knowledge of departmental and Trust policies.
- Knowledge of Patient Administration systems.
- Awareness of Health and Safety issues. Understands confidentiality requirements
Other
Essential
- Adaptable and flexible approach to duties.
- Courteous and professional attitude to service users. Motivated.
Person Specification
Qualifications
Essential
- GCSEs or equivalent including English and Maths.
- NVQ 3 or equivalent in relevant area
Experience
Essential
- Experience in healthcare delivery office environment.
Knowledge
Essential
- Supervisory skills. Organisational skills.
- Ability to assess priorities. Ability to undertake training.
- Computer literate. Good oral and written communication skills.
- Attention to detail. Good telephone manner and switchboard skills.
- Keyboard skills
Skills
Essential
- Working knowledge of departmental and Trust policies.
- Knowledge of Patient Administration systems.
- Awareness of Health and Safety issues. Understands confidentiality requirements
Other
Essential
- Adaptable and flexible approach to duties.
- Courteous and professional attitude to service users. Motivated.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
