Clerical Officer/Receptionist - Endoscopy Unit

Liverpool University Hospitals NHS Foundation Trust

This job is now closed

Job summary

We have an exciting opportunity for a motivated admin team administrator/receptionist within the endoscopy service, this role is fixed term for 12 months.

The post holder will provide and manage the administration and procedure booking processes around the endoscopy service.

The Endoscopy service is accredited to the Joint Advisory Group on GI Endoscopy providing assurance on quality of the service offered to patients. The service offers both diagnostic and therapeutic procedures for gastrointestinal, hepatic/pancreatic and respiratory medical conditions, provided by a multidisciplinary group of consultants and clinicians. The post holder will be required to work flexibly Monday - Friday between the hours of 8am and 6pm (usual hours between 8am and 4pm but you may on occasion be required to work an evening or weekend with prior notice).

Main duties of the job

Endoscopy Unit - AintreeThe role will involve all apects of administration work within the unit, reception work, registering of referrals, booking appointments, and preparation of relevant paperwork.Candidates must have previous experience, working in an administrative environment, preferably in the NHS, and be able to demonstrate good customer care skills. Candidates will also need to have excellent communication, planning and interpersonal skills, as the role involves working with different disciplines, and requires an organised and systematic approach to tasksCandidates must be computer literate.If you would like the challenge of working in a very busy department, then we would like to hear from you.

To hear about the exciting work we do from our dedicated Trust employees and departments, for a future you could be a part of, please visit our Trust Facebook page by searching Liverpool University Hospitals NHS Foundation Trust.

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About us

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

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Date posted

05 April 2022

Pay scheme

Agenda for change

Band

Band 2

Salary

£18,546 to £19,918 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

287-SUR-104-22-B

Job locations

Auntree University Hospital

Lower Lane

Liverpool

L9 7AL

Job description

Job responsibilities

To register all health record movements on the Case Note Tracking system.

To prepare health records for Endoscopy Theatre list, ensuring all necessary correspondence, referrals are available in the case notes.

Print referrals from Epoc system in preparation for Theatre list.

Locate all health records required for theatre list that are booked out to other

departments.

Check all health records to ensure patient identification labels and relevant stationery is available.

Respond to enquiries in a positive and helpful manner and deal with telephone enquiries as they arise.

Work as part of a team within the Endoscopy Unit to ensure that an efficient service is provided at all times.

To work as part of a team assisting with other duties within the endoscopy Unit, providing cross cover duties for other clerical staff in times of sickness/absence.

General Office Duties including photocopying and filing.

To provide a high quality reception service for the endoscopy department to provided cross cover in times of sickness/absence when required.

Undertake training appropriate to post and identify these training needs through the appraisal system.

Answer the telephone and deal with general enquiries. Specific enquires should be directed to the appropriate personnel.

Utilise the SIGMA system and Unisoft in accordance with Trust Policies.

Maintain patient confidentiality and comply with Data Proctection Act.

Job description

Job responsibilities

To register all health record movements on the Case Note Tracking system.

To prepare health records for Endoscopy Theatre list, ensuring all necessary correspondence, referrals are available in the case notes.

Print referrals from Epoc system in preparation for Theatre list.

Locate all health records required for theatre list that are booked out to other

departments.

Check all health records to ensure patient identification labels and relevant stationery is available.

Respond to enquiries in a positive and helpful manner and deal with telephone enquiries as they arise.

Work as part of a team within the Endoscopy Unit to ensure that an efficient service is provided at all times.

To work as part of a team assisting with other duties within the endoscopy Unit, providing cross cover duties for other clerical staff in times of sickness/absence.

General Office Duties including photocopying and filing.

To provide a high quality reception service for the endoscopy department to provided cross cover in times of sickness/absence when required.

Undertake training appropriate to post and identify these training needs through the appraisal system.

Answer the telephone and deal with general enquiries. Specific enquires should be directed to the appropriate personnel.

Utilise the SIGMA system and Unisoft in accordance with Trust Policies.

Maintain patient confidentiality and comply with Data Proctection Act.

Person Specification

Qualifications

Essential

GCSE/NVQ 2 or equivalent

Experience

Essential

Administration & clerical
Previous reception and telephone experience

Desirable

Medical Records/NHS experience

Knowledge

Essential

Computer literate
Excel and Access
Ability to understand data

Person Specification

Qualifications

Essential

GCSE/NVQ 2 or equivalent

Experience

Essential

Administration & clerical
Previous reception and telephone experience

Desirable

Medical Records/NHS experience

Knowledge

Essential

Computer literate
Excel and Access
Ability to understand data

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.