Job summary
The post holder will form part of the Workforce, Learning and Development Team which is a collaboration between North West Coast and Greater Manchester Clinical Research Networks to provide a NW wide function. This role will supplement the team and provide additional administrative support to allow the ambitious plans for workforce and L&D to be realised. There are also four key learning programmes that are supported by CRN NWC that this role will be supporting. The role will predominantly based within the Liverpool offices of CRN NWC but may require occasional travel to meet with GM colleagues or to attend meetings/ events within the region.
Main duties of the job
Responsibility for providing a comprehensive course/training administration service & promotion of the smooth running of all NIHR L& D training events across the region as the Workforce, Learning & Development function is NW wide.
The post holder will be required to provide administrative support for a wide range of education & training programmes across the sites, both national & local programmes including maintaining quality assurance information on relevant systems.
They will be customer focused and will act as first point of contact for delegates, external customers, NIHR workforce team, facilitators/trainers in relation to NIHR training and dealing with all queries and requests. They will provide administrative support to the wider workforce team and Workforce Development Lead.
The post holder is required to use initiative to a significant level & work without direct supervision but within guidelines agreed with the line manager.
About us
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
In its most recent inspection, the Care Quality Commission gave the Trust an overall rating of Good.
Job description
Job responsibilities
- Administration of the NIHR Learn system and point of contact for admin related to Workforce, Learning & Development. Including co-ordinating and carrying out course administration including booking processes, sending joining instructions, liaising with facilitators, communication of flyers, arranging venues and equipment.
- Supporting all network L&D activities/ training within the W, L&D workstream under the supervision of the WLD manager.
- Maintain local training database, inputting, updating, and monitoring all data related to training courses delivered across the service, including attendances, course types, DNAs, etc. This data will then be used to provide activity reports.
- Provide support/administration to the networks L&D programmes, supporting network facilitators in the planning, delivery, and evaluation of events.
- To provide administrative support for induction programmes across the sites and quality assurance systems are maintained.
- To support local induction arrangements for network staff and the roll out of the induction programme, and on a quarterly basis carry out spot checks on local induction documentation.
- To undertake advertising for courses via the appropriate media.
- Develop and maintain circulation lists from the appropriate sources and distribute appropriate information via this communication route.
- Receiving, acknowledging, and processing course applications, and collate and/or distribute important information contained within.
- Word processing, photocopying, and sending correspondence, course publicity, training brochures, course programmes, questionnaires and pre-course reading to participants/learners and facilitators as required
- To act as a central hub for receiving, processing, and distributing training service documents. This includes production and maintenance of training manuals, handouts, etc.
- Produce high quality documentation and correspondence using the appropriate software packages ensuring they are consistent with the agreed NIHR quality standards and maintaining version control.
- Provide supervision and support to training facilitators in day-to-day activities as directed.
- Participate in the production of written procedures and protocols for within the W, L&D service and inform staff of such procedures and protocols.
- Contribute to the on-going monitoring and review of the training administration processes
Job description
Job responsibilities
- Administration of the NIHR Learn system and point of contact for admin related to Workforce, Learning & Development. Including co-ordinating and carrying out course administration including booking processes, sending joining instructions, liaising with facilitators, communication of flyers, arranging venues and equipment.
- Supporting all network L&D activities/ training within the W, L&D workstream under the supervision of the WLD manager.
- Maintain local training database, inputting, updating, and monitoring all data related to training courses delivered across the service, including attendances, course types, DNAs, etc. This data will then be used to provide activity reports.
- Provide support/administration to the networks L&D programmes, supporting network facilitators in the planning, delivery, and evaluation of events.
- To provide administrative support for induction programmes across the sites and quality assurance systems are maintained.
- To support local induction arrangements for network staff and the roll out of the induction programme, and on a quarterly basis carry out spot checks on local induction documentation.
- To undertake advertising for courses via the appropriate media.
- Develop and maintain circulation lists from the appropriate sources and distribute appropriate information via this communication route.
- Receiving, acknowledging, and processing course applications, and collate and/or distribute important information contained within.
- Word processing, photocopying, and sending correspondence, course publicity, training brochures, course programmes, questionnaires and pre-course reading to participants/learners and facilitators as required
- To act as a central hub for receiving, processing, and distributing training service documents. This includes production and maintenance of training manuals, handouts, etc.
- Produce high quality documentation and correspondence using the appropriate software packages ensuring they are consistent with the agreed NIHR quality standards and maintaining version control.
- Provide supervision and support to training facilitators in day-to-day activities as directed.
- Participate in the production of written procedures and protocols for within the W, L&D service and inform staff of such procedures and protocols.
- Contribute to the on-going monitoring and review of the training administration processes
Person Specification
Qualifications
Essential
- a)ECDL
- b)Good general level of education, 5 GCSEs (Grade C or above) or equivalent including English and Maths education
- c)NVQ Administration Level 3 or equivalent
- d)Ability to demonstrate substantial experience and success in supporting a Training service.
Desirable
- a)Training Administration Certificate
Experience/ Knowledge
Essential
- a)Substantial experience of administration procedures
- b)Substantial experience of receiving, collating and updating numerous documents and logs
- c)Demonstrable experience of working in a Training environment
- d)Knowledge and understanding of booking and administering a training service (e.g. maintaining a training database)
- e)Ability to comment on proposals for change in own work area.
- f)Experience of using judgement to assess issues where there is more than one solution and be able to recommend an appropriate course of action.
- g)Numerate: able to understand large data sets
- h)Intermediate IT skills word processing, database and spreadsheet management
- i)Able to input data quickly and accurately
- j)Attention to detail
- k)Ability to see work through to completion
Desirable
- a)Experience of providing administration support in a research environment
- b)Experience of working in an NHS environment
Communincation
Essential
- a)Excellent interpersonal skill
- b)Ability to use different styles and communication tools to liaise with staff and contacts at all levels
- c)Ability to communicate complex information in a sensitive manner and to be able to negotiate and motivate others
- d)Ability to deliver training within own area
Other
Essential
- a)Able to work autonomously in own area, with regular checks from line manager
- b)Self motivated and able to plan work and achieve deadlines
- c)Flexible & able to work under pressure
- d)Must be able to understand the needs of staff and deal with them with tact and sensitivity
- e)Provide monthly expenditure information to WDL
- f)Good team player
- g)Able to commute to all sites across the CRN NWC
Person Specification
Qualifications
Essential
- a)ECDL
- b)Good general level of education, 5 GCSEs (Grade C or above) or equivalent including English and Maths education
- c)NVQ Administration Level 3 or equivalent
- d)Ability to demonstrate substantial experience and success in supporting a Training service.
Desirable
- a)Training Administration Certificate
Experience/ Knowledge
Essential
- a)Substantial experience of administration procedures
- b)Substantial experience of receiving, collating and updating numerous documents and logs
- c)Demonstrable experience of working in a Training environment
- d)Knowledge and understanding of booking and administering a training service (e.g. maintaining a training database)
- e)Ability to comment on proposals for change in own work area.
- f)Experience of using judgement to assess issues where there is more than one solution and be able to recommend an appropriate course of action.
- g)Numerate: able to understand large data sets
- h)Intermediate IT skills word processing, database and spreadsheet management
- i)Able to input data quickly and accurately
- j)Attention to detail
- k)Ability to see work through to completion
Desirable
- a)Experience of providing administration support in a research environment
- b)Experience of working in an NHS environment
Communincation
Essential
- a)Excellent interpersonal skill
- b)Ability to use different styles and communication tools to liaise with staff and contacts at all levels
- c)Ability to communicate complex information in a sensitive manner and to be able to negotiate and motivate others
- d)Ability to deliver training within own area
Other
Essential
- a)Able to work autonomously in own area, with regular checks from line manager
- b)Self motivated and able to plan work and achieve deadlines
- c)Flexible & able to work under pressure
- d)Must be able to understand the needs of staff and deal with them with tact and sensitivity
- e)Provide monthly expenditure information to WDL
- f)Good team player
- g)Able to commute to all sites across the CRN NWC
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
