Administration Officer – EIP

Job summary

We are seeking an experienced and highly organised Administrator to join our friendly and supportive admin team. This is an exciting opportunity to work alongside an established small administrative team, providing a high-quality and effective administrative service.

The successful candidate will play a key role in ensuring that administrative processes are delivered efficiently, accurately, and in a timely manner. You will support clinicians with a range of administrative duties, including managing correspondence, maintaining accurate records on RIO, scheduling/coordinating MDTs/appointments, minuting meetings and responding to enquiries in a professional and courteous manner. The postholder will work closely with the Team Manager to achieve set RTT standards and support with in-house/national audits through effective record -keeping and data capturing.

Working collaboratively with colleagues, you will contribute to a positive team environment and help ensure consistent service delivery. The role also involves close liaison with other EIP sites across the Trust, offering cross-cover and administrative support as required. Flexibility and a willingness to assist other teams is essential to maintain continuity of service. Strong communication, IT skills, attention to detail, and the ability to prioritise workload effectively are essential for this role.

Main duties of the job

Act as a point of reference for incoming telephone queries, taking appropriate action personally or redirecting as necessary.

Produce, reports and letters in accordance with Division guidelines.

Carry out general administrative and clerical functions including photocopying, filing paper and electronically as required.

Process the client referral system and associated paperwork in accordance with departmental systems.

Maintain effective and efficient departmental systems and office procedures including adequate supplies of departmental forms/leaflets and stationery requirements.

Maintain effective diary management as required by management.

Process incoming/outgoing post, taking appropriate action as necessary.

Maintain an efficient filing and records system, encompassing medical secretarial services.

Collate statistical information and prepare returns appropriate to grade as required by management.

Arrange and attend formal and team meetings to take notes, produce minutes, draft agendas and ensure members receive agendas and relevant enclosures on time. Provide general support to the meetings and ensure all arrangements for facilities are made.

About us

About Us

Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country. Across the whole of the region we provide:

Adult and older adult mental health services

Specialist learning disability services

CAMHS

Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, after NHS England and NHS Improvement approved the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust.

Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving.

As a public body, we are accountable to the people we serve. The Trust Board is responsible for determining the strategy and overall direction of the Trust in an open, honest, and transparent manner.

We're using our position as an NHS Foundation Trust to strengthen our ties with the local community. We have a large and growing membership, and we're always encouraging people to join our Trust as members. Members are kept informed of what is happening in the Trust, and their advice is sought on ways we can improve the effectiveness and responsiveness of our services.