Job summary
To provide an effective and efficient Front-Line Reception and Estates &Facilities administration Service across the BCHFT Trust, to ensure acustomer-focused service is maintained across 24/7 period. This will involve interaction with all levels of Trust Staff, Patients, Carers, Visitors, External Contractors and Emergencies Services.To undertake all associated Reception Duties to facilitate the smooth running of the department over the operating period.The post holder will be required to demonstrate a significant level of initiative in organising their workload and may require to give direction to other reception staff whilst taking decisions and action within guidance from ownsupervision and on call managers.Assist in the provision of a comprehensive administrative and clerical service across various disciplines/services within Facilities to enable them to function efficiently. All duties outlined are appropriate to the grade and the actual duties will be determined by the individual service/team.
Main duties of the job
See Job Description:To provide a Front-Line Reception Service, ensuring a customer-focusedservice is delivered.To monitor and maintain the reception area during busy times ensuring the continued safety of staff, visitors and patients in associated with receptionduties.To assess and where possible defuse volatile situations involving patients,visitors or staff in the Hospital main entrance.To maintain and uphold the organisation's Smoke Free Policy.To provide an efficient, customer-focused service when dealing with incomingand outgoing calls to the department.To maintain the link/reference point of access for the organisation to security services, estates and facilities and interpreting out of hours services matching need with response.To provide an out of hour's gateway for all internal and external queries to the organisation, including, but not restricted to: social services; management; medical teams; police and correctly sign-posting any queries to the appropriate service, individual or team.To report and log all personal safety alarm activations for the hospital.To report and address any problems with Hospital systems i.e. fire alarm /issues with main hospital telephone lines, Tele directory, Pinpoint Personal Alarm System.
About us
Employees, workers, and / or contractors will be expected to uphold the values of the Trust and exhibit the expected Trust behaviours aligned to the Trust's values. Individuals have a responsibility to ensure that they display the Trust values and behaviours in carrying out their job and that individuals feel able to challenge (or raise a challenge) when other colleagues' behaviours breach the spirit of Trust values
Job description
Job responsibilities
To complete Night Shift duties on Penn Hospital Reception, this will be taking switchboard calls and supporting Out of Hours teams such as on call, Estates & Crisis teams.The Night Shift is from 22:00-06:00 and this vacancy is for shifts on Wednesday, Thursday & Saturday
Job description
Job responsibilities
To complete Night Shift duties on Penn Hospital Reception, this will be taking switchboard calls and supporting Out of Hours teams such as on call, Estates & Crisis teams.The Night Shift is from 22:00-06:00 and this vacancy is for shifts on Wednesday, Thursday & Saturday
Person Specification
Education/Qualifications
Essential
- Good level of education up to A level or equivelant level of experience within the NHS
Desirable
Experience
Essential
- Excellent Communication/ Interpersonal Skills
- Reception and/or Office Experience
- Flexible Working Approach
- Able to Provide Excellent front of house service
- Responsibility for own workload
- Experience of handling confidential and sensitive information.
Desirable
- Experience of working in Mental Health/Learning disability environment
Knowledge
Essential
- Knowledge of confidentiality
- Demonstrable working knowledge of computer software (Microsoft Office)
- Ability to use own initiative
- Organizational Skills
- Ability to communicate effectively
Skills/Personal Qualities
Essential
- Excellent Communication/ Interpersonal Skills
- Adapatable
- Willing to learn and develop
- Working as a team member
- Ability to deal professionally with both staff and patients
- Flexible Working Approach
Person Specification
Education/Qualifications
Essential
- Good level of education up to A level or equivelant level of experience within the NHS
Desirable
Experience
Essential
- Excellent Communication/ Interpersonal Skills
- Reception and/or Office Experience
- Flexible Working Approach
- Able to Provide Excellent front of house service
- Responsibility for own workload
- Experience of handling confidential and sensitive information.
Desirable
- Experience of working in Mental Health/Learning disability environment
Knowledge
Essential
- Knowledge of confidentiality
- Demonstrable working knowledge of computer software (Microsoft Office)
- Ability to use own initiative
- Organizational Skills
- Ability to communicate effectively
Skills/Personal Qualities
Essential
- Excellent Communication/ Interpersonal Skills
- Adapatable
- Willing to learn and develop
- Working as a team member
- Ability to deal professionally with both staff and patients
- Flexible Working Approach
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
