Job summary
An exciting opportunity has arisen within the Digital Services. We are looking for an efficient and committed individual to join our friendly team and take up the post of EPR Configuration Assistant.
The post holder will assist in the provision and governance of the Trust's Rio Electronic Patient Records (EPR) and will provide support to the Configuration team.
You will need to have demonstrable experience of working with computerised patient administration systems within the NHS.
This is a busy and varied role which requires a flexible approach where priorities are ever changing. The successful applicant will be committed, self-motivated and able to work with minimum supervision as an individual or as part of the team. You will need to demonstrate a professional and helpful approach with excellent telephone and communication skills.
For an informal chat, please contact Ranjit Dhinsa, EPR Clinical Systems Manager 07441626390.
Main duties of the job
Are you hard-working enthusiastic team player? We are looking at someone to join are busy EPR Configuration Team
Applicants must:
- Demonstrable experience of working with computerised patient administration systems (Rio)
- Demonstrable experience of working within the NHS
- IT support or customer service experience
- Computer literate in Microsoft Office, including Excel and working knowledge of databases
About us
At Black Country Healthcare NHS Foundation Trust, we're building a high-calibre, diverse and inclusive mental health workforce. One that will give talented professionals like you the opportunity to shape an outstanding service that will transform community mental healthcare and deliver happier and healthier lives all across our communities.
The Trust is rated 'Good' from CQC (Care Quality Commission) and will become the lead provider for mental health services across The Black Country . We have recently invested in newly created clinical divisions and are currently developing new models of integrated primary and secondary care for adults and older adults, as well launching a far-reaching inpatient strategy, working to eradicate dormitories and building new facilities.
This ambitious model is multi-agency and multi-disciplinary, opening the door for you to work in a collaborative and flexible way with partners, service users, carers and their families.
Job description
Job responsibilities
The role of Digital Services is to promote and support the effective use of data, information, knowledge and technology to provide excellent quality clinical care to patients in the Black Country, in conjunction with its partners throughout the wider health community.
The post holder will assist in the provision and governance of the Trusts Rio Electronic Patient Record (EPR) system and will be responsible for providing a configuration support function.
- Responsible for providing configuration/helpdesk support, via email, telephone, face-to face contact to all Users related to clinical system queries
- To offer advice and support to Users where standards/procedures have been identified and are in place
- Set up, maintain and monitor User Accounts and appropriate access levels according to departmental guidelines
- To ensure all incidents reported to the EPR configuration/helpdesk team are prioritised, accurately recorded and managed in a timely and efficient manner
- Responsible for maintaining and monitoring the clinical systems fault log database
- Responsible for the investigation and resolution of issues/queries relating to clinical systems using remote access software where applicable
- Escalate unresolved problems appropriately and maintain close liaison with Users, other IM&T staff and third party suppliers until such time as the problem is resolved
- To monitor calls against response times for the agreed priority of the calls and to chase progress on outstanding issues
- Manage the incident closure and verification process
- To assist with the identification of configuration/helpdesk related issues and user training requirements with a view to prevent/pre-empt potential problems
- Assist in the development and testing of new functionality within the Trust databases or interface systems
- Assist in the day to day input and housekeeping of the corporate information systems liaising with service groups to obtain missing data
Job description
Job responsibilities
The role of Digital Services is to promote and support the effective use of data, information, knowledge and technology to provide excellent quality clinical care to patients in the Black Country, in conjunction with its partners throughout the wider health community.
The post holder will assist in the provision and governance of the Trusts Rio Electronic Patient Record (EPR) system and will be responsible for providing a configuration support function.
- Responsible for providing configuration/helpdesk support, via email, telephone, face-to face contact to all Users related to clinical system queries
- To offer advice and support to Users where standards/procedures have been identified and are in place
- Set up, maintain and monitor User Accounts and appropriate access levels according to departmental guidelines
- To ensure all incidents reported to the EPR configuration/helpdesk team are prioritised, accurately recorded and managed in a timely and efficient manner
- Responsible for maintaining and monitoring the clinical systems fault log database
- Responsible for the investigation and resolution of issues/queries relating to clinical systems using remote access software where applicable
- Escalate unresolved problems appropriately and maintain close liaison with Users, other IM&T staff and third party suppliers until such time as the problem is resolved
- To monitor calls against response times for the agreed priority of the calls and to chase progress on outstanding issues
- Manage the incident closure and verification process
- To assist with the identification of configuration/helpdesk related issues and user training requirements with a view to prevent/pre-empt potential problems
- Assist in the development and testing of new functionality within the Trust databases or interface systems
- Assist in the day to day input and housekeeping of the corporate information systems liaising with service groups to obtain missing data
Person Specification
Education/Qualifications
Essential
- Computer qualification or equivalent and/or demonstrable experience
- NVQ Level 3 or willingness to work towards this qualification
- Good standard of education to 'O' level/GCSE/NVQ3 equivalent
Experience
Essential
- Demonstrable experience of working with computerised patient administration systems
- Demonstrable experience of working within the NHS
- IT support or customer service experience
Desirable
- Experience of working with computerised patient administration systems working within a Mental Health or Social Care environment
Knowledge
Essential
- Understanding of Caldicott/Data Protection Act requirements
- Understanding of Caldicott/Data Protection Act requirements ? Computer literate in Microsoft Office, including Excel and working knowledge of databases
Skills/Personal qualities
Essential
- Ability to show attention to detail/accuracy
- Ability to work with minimum supervision
- Confident and polite telephone manner
- Excellent communication and interpersonal skills, written and oral
- Good appreciation of the need of excellent customer care
- To be able to effectively manage time
- Be a pro-active member of a team
- Work flexibly under pressure to meet deadlines and manage interruptions in workload
- Confident and approachable
- Advanced keyboard skills with a high degree of accuracy
Person Specification
Education/Qualifications
Essential
- Computer qualification or equivalent and/or demonstrable experience
- NVQ Level 3 or willingness to work towards this qualification
- Good standard of education to 'O' level/GCSE/NVQ3 equivalent
Experience
Essential
- Demonstrable experience of working with computerised patient administration systems
- Demonstrable experience of working within the NHS
- IT support or customer service experience
Desirable
- Experience of working with computerised patient administration systems working within a Mental Health or Social Care environment
Knowledge
Essential
- Understanding of Caldicott/Data Protection Act requirements
- Understanding of Caldicott/Data Protection Act requirements ? Computer literate in Microsoft Office, including Excel and working knowledge of databases
Skills/Personal qualities
Essential
- Ability to show attention to detail/accuracy
- Ability to work with minimum supervision
- Confident and polite telephone manner
- Excellent communication and interpersonal skills, written and oral
- Good appreciation of the need of excellent customer care
- To be able to effectively manage time
- Be a pro-active member of a team
- Work flexibly under pressure to meet deadlines and manage interruptions in workload
- Confident and approachable
- Advanced keyboard skills with a high degree of accuracy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
