Engagement Officer

Black Country Healthcare NHS Foundation Trust

Information:

This job is now closed

Job summary

We are looking for a passionate, creative and skilled engagement professional to take an active role in how we engage with our stakeholders.

We are the Lead Provider for mental health and learning disability services across the Black Country, and our ambition to provide services of outstanding quality and support people to live their best lives as part of their community will drive forward the work we do over the next few years.

It is a really exciting time to join the organisation and in this role you will be able to help improve how we communicate with and actively listen to people; bringing back insight into the Trust.

Part of a wider, busy communications and engagement team, you will also have an opportunity to work on a range of interesting projects and campaigns.

Main duties of the job

Working with the Strategic Engagement and Communications Manager you will have an opportunity to help shape and implement a new stakeholder engagement plan, as well as deliver engagement and communication plans related to the Trust's strategic priorities and programmes of work.

We want to proactively seek out and build relationships, working with colleagues inside and outside the Trust to engage with a wide variety of organisations and individuals.

Events are a key part of our plans and we want to build on the success of our webinars, drop-in sessions and engagement events, as well as growing the level of our member, community and public engagement.

Supporting our elected governors in their engagement activity is an important part of the role.

There is also an opportunity to get involved in supporting the development and marketing of our Trust charity.

About us

You will join a busy and friendly communications and engagement team who are a great source of professional knowledge, expertise and support. We work closely; sharing ideas and enthusiasm, as well as a helping hand when needed.

The team work closely with many departments, teams and individuals across the Trust, including our friendly leadership team.

We also enjoy working with colleagues from across the health and care system, and in the voluntary sector.

Date posted

25 July 2022

Pay scheme

Agenda for change

Band

Band 5

Salary

£25,655 to £31,534 a year pa

Contract

Permanent

Working pattern

Full-time

Reference number

285-8020-CORP

Job locations

Trafalgar House

47-49 King Street

Dudley

DY2 8PS


Job description

Job responsibilities

  1. Support the Strategic Engagement and Communications Manager in implementing a new stakeholder engagement plan which will improve the way the Trust engages with a wide range of stakeholders.
  2. Help to deliver engagement and communication plans related to strategic priorities and programmes of work.
  3. Support the coordination and facilitation of stakeholder communications, including working in partnership with appropriate organisations.
  4. Proactively seek out and build relationships, in conjunction with the Strategic Engagement and Communications Manager with a wide range of external stakeholders, bringing back intelligence to the trust and helping connect people (internal and external).
  5. Develop, lead and coordinate a range of events and activities to engage with our stakeholders, local community, members and governors e.g. public drop in events, webinars, annual membership event.
  6. Develop and maintain close working relationship with elected governors and support them in their engagement activity with members, members of the public and other stakeholders (statutory duty).
  7. Support the governor election process by developing and delivering a robust communications and engagement plan.
  8. Develop and deliver an ongoing programme of member engagement to help the Trust connect with its public membership, and build their engagement and involvement with the Trust.
  9. Proactively promote the benefits of Trust membership to staff and members of the public, and build their engagement and involvement within the trust, acting as a central communication point for them.
  10. Support the development and implementation of a charity communications and marketing plan to raise the profile, income and impact of the charity.
  11. Support the development and co-ordination of communications and marketing campaigns that connect and engage with governors, members and wider stakeholders.
  12. Improve how we listen to our governors, members, stakeholders and members of the public, and develop new ways to act upon their feedback, innovate or make change where needed.
  13. Support the production of briefings and reports.
  14. Support the production of high-quality designed and multi-media content such as leaflets, advertisements, website and intranet banners, posters, presentations, videos, photography, animations etc.
  15. Represent the trust at relevant meetings, forums and events.
  16. Manage the ongoing maintenance and development of the membership and stakeholder engagement databases, ensuring data held is up-to-date and utilised to inform strategies and plans, and help to maintain other databases or portals as required.
  17. Support the measurement and evaluation of engagement to ensure approaches can be regularly reviewed and altered accordingly.

Job description

Job responsibilities

  1. Support the Strategic Engagement and Communications Manager in implementing a new stakeholder engagement plan which will improve the way the Trust engages with a wide range of stakeholders.
  2. Help to deliver engagement and communication plans related to strategic priorities and programmes of work.
  3. Support the coordination and facilitation of stakeholder communications, including working in partnership with appropriate organisations.
  4. Proactively seek out and build relationships, in conjunction with the Strategic Engagement and Communications Manager with a wide range of external stakeholders, bringing back intelligence to the trust and helping connect people (internal and external).
  5. Develop, lead and coordinate a range of events and activities to engage with our stakeholders, local community, members and governors e.g. public drop in events, webinars, annual membership event.
  6. Develop and maintain close working relationship with elected governors and support them in their engagement activity with members, members of the public and other stakeholders (statutory duty).
  7. Support the governor election process by developing and delivering a robust communications and engagement plan.
  8. Develop and deliver an ongoing programme of member engagement to help the Trust connect with its public membership, and build their engagement and involvement with the Trust.
  9. Proactively promote the benefits of Trust membership to staff and members of the public, and build their engagement and involvement within the trust, acting as a central communication point for them.
  10. Support the development and implementation of a charity communications and marketing plan to raise the profile, income and impact of the charity.
  11. Support the development and co-ordination of communications and marketing campaigns that connect and engage with governors, members and wider stakeholders.
  12. Improve how we listen to our governors, members, stakeholders and members of the public, and develop new ways to act upon their feedback, innovate or make change where needed.
  13. Support the production of briefings and reports.
  14. Support the production of high-quality designed and multi-media content such as leaflets, advertisements, website and intranet banners, posters, presentations, videos, photography, animations etc.
  15. Represent the trust at relevant meetings, forums and events.
  16. Manage the ongoing maintenance and development of the membership and stakeholder engagement databases, ensuring data held is up-to-date and utilised to inform strategies and plans, and help to maintain other databases or portals as required.
  17. Support the measurement and evaluation of engagement to ensure approaches can be regularly reviewed and altered accordingly.

Person Specification

Experience

Essential

  • Experience of working in an engagement and/or communications role.
  • Experience of delivering engagement strategies, plans and campaigns.
  • Experience in planning and delivering events (virtual and face-to-face).

Desirable

  • Experience in creating and uploading content to websites, online and social media for the marketing and promotion of events and campaigns.
Person Specification

Experience

Essential

  • Experience of working in an engagement and/or communications role.
  • Experience of delivering engagement strategies, plans and campaigns.
  • Experience in planning and delivering events (virtual and face-to-face).

Desirable

  • Experience in creating and uploading content to websites, online and social media for the marketing and promotion of events and campaigns.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Black Country Healthcare NHS Foundation Trust

Address

Trafalgar House

47-49 King Street

Dudley

DY2 8PS


Employer's website

https://www.blackcountryhealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Black Country Healthcare NHS Foundation Trust

Address

Trafalgar House

47-49 King Street

Dudley

DY2 8PS


Employer's website

https://www.blackcountryhealthcare.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Kate Pritchard

kate.pritchard3@nhs.net

07469872190

Date posted

25 July 2022

Pay scheme

Agenda for change

Band

Band 5

Salary

£25,655 to £31,534 a year pa

Contract

Permanent

Working pattern

Full-time

Reference number

285-8020-CORP

Job locations

Trafalgar House

47-49 King Street

Dudley

DY2 8PS


Supporting documents