Job summary
Are you looking for a new opportunity to support the delivery of an excellent service to children and young people in Birmingham?
We are looking for a Lead Administrator who will be providing administrative and secretarial support for the Referral Management Centre within Mental Health Services. The RMC team operates Monday to Friday 09:00 to 17:00.
The post holder will be managing a team of senior administrators, who are the first point of contact for those contacting the Service including patients, professionals, and members of the public. Working in a busy office environment and reporting directly to the Operational Support Manager, the post holder should be able to act independently, using their own initiative. Opportunity exists for the post holder to make recommendations for service improvement by working alongside admin staff as well as clinical and operational leads.
This is a key role supporting the effective running of the RMC Service. All applicants must demonstrate high levels of accuracy and attention to detail, work well with others and have a passion to providing a quality service with a track record of adding value to a work place.
Main duties of the job
This is a key role supporting the effective running of the Referral Management Centre within Mental Health Services.
The post holder will organise all duties and procedures necessary for the effective operation of the administrative functions of the team, developing work plans and allocating work to achieve team objectives, taking into account individual abilities and developmental needs.
It includes the general management of the office administration systems and the day-to-day supervision of the RMC administration team, coordinating and delegating work, monitoring and reviewing the team performance and providing advice and support as necessary.
About us
Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.
Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.
Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.
Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.
Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.
Job description
Job responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications and skills.
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Our current Mental Health Services division will be transferring the provision of its services to Birmingham and Solihull Mental Health Foundation Trust (BSMHFT). Whilst at present you are applying for a position within Birmingham Womens and Childrens NHS Foundation should you be successful in gaining a position within Mental Health Services, your employment may in the future be transferred over to BSMHFT. Should any new information become available, you will be kept informed of this throughout your recruitment process.
Job description
Job responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications and skills.
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Our current Mental Health Services division will be transferring the provision of its services to Birmingham and Solihull Mental Health Foundation Trust (BSMHFT). Whilst at present you are applying for a position within Birmingham Womens and Childrens NHS Foundation should you be successful in gaining a position within Mental Health Services, your employment may in the future be transferred over to BSMHFT. Should any new information become available, you will be kept informed of this throughout your recruitment process.
Person Specification
Application/Interview
Essential
- Educated to GCSE or equivalent: includes English Language at Grade C or above
- Extensive administration experience (minimum three years)
- Working knowledge of MS Office applications, particularly Outlook, Word, Excel, PowerPoint and Access
- Experience of line management / delegation
- Ability to work at pace with a large volume of emails and referrals
Desirable
- Knowledge of FTB Database - RiO
- Professional telephone manner
Person Specification
Application/Interview
Essential
- Educated to GCSE or equivalent: includes English Language at Grade C or above
- Extensive administration experience (minimum three years)
- Working knowledge of MS Office applications, particularly Outlook, Word, Excel, PowerPoint and Access
- Experience of line management / delegation
- Ability to work at pace with a large volume of emails and referrals
Desirable
- Knowledge of FTB Database - RiO
- Professional telephone manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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