Job summary
To provide administrative and first line management and support to the PACS and IMS team and to assist with the transfer of images Nationally and to other PACS Teams. To ensure all clinical staff receive appropriate training on the use of OrderComms, PACS and IMS. To work closely with all staff to provide and maintain a working system. To identify and develop in conjunction with the PACS and IMS Manager future software development potential of PACS/IMS and changes in clinical practices to meet the Trust's business needs. To manage the Clinical System Support Team and helpdesk on a daily basis.
Main duties of the job
To provide day-to-day management of the PACS and IMS Team and support to the Picture Archiving and Communication System (PACS), Imaging Management System (IMS), Order Comms and act as first line response for The Clinical Systems used by the Trust and its users
This includes:
Maintain user access database and identify the access rights of users.
Manage as a first line response for PACS and IMS queries relating to the PACS & IMS Systems. Redirect or answer telephone calls and e-mail correspondence as appropriate.
Administration of the PACS and general system housekeeping. This is a complex daily task to ensure patients receive a high level of service from PACS e.g. ensuring all images entered accurately with appropriate reports as within RIS/IMS.
To enter data onto the IMS system to facilitate the storage of external images. This often requires considerable investigative skills finding patient demographics from national Systems
To transmit and receive images/reports nationally in line with national data sharing agreements.
To monitor the dispatch of images from the PACS system.
To train other Trust Admin Staff in the basic use of PACS and IMS.
To import and export images and reports to/from CDs in line with National data Sharing Policies.
Add users to Order Comms solution at the correct role
About us
Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.
Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.
Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.
Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.
Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.
Job description
Job responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Job description
Job responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Person Specification
Qualifications
Essential
- Good standard of Secondary Education including GCSE or equivalent in English, Mathematics and a Science subject.
- Educated to NVQ3 level or equivalent in IT related subject or business and administration.
- Willingness to undertake both formal and in-house study to an appropriate level.
Desirable
- Intermediate IMS or PACS Administration Training/ or equivalent qualification.
- Trust Leadership or Team Maker courses
KNOWLEDGE & NATURE OF EXPERIENCE
Essential
- IT skills ability to use Microsoft Office Word and Excel, Excellent telephone manner
- Ability to recognise a wide range of imaging modalities
- Understand the importance of patient confidentiality
- Knowledge of Electronic Patient Record solutions.
Desirable
- Ability to recognise a wide range of imaging modalities including specific types of imaging modalities e.g. SPECT/PET/CT, echo/ultrasound
- Knowledge of ITIL
- Ability to record and relay accurate messages
ANALYTICAL AND JUDGEMENT SKILLS
Essential
- Aptitude for investigating, analysing and solving complex problems.
- Planning when working under extreme pressure to obtain transfers of critically sick children.
- Self-motivated and highly organized.
- Ability to act on own initiative and take and implement decisions to resolve problems.
- Attention to detail
- Ability to use initiative
KNOWLEDGE
Essential
- Ability to support staff on the Helpdesk as necessary in the delivery of systems support.
- Ability to support Learning Difficulty Students, and Work Experience Students.
- IT skills ability to use Microsoft Office Word and Excel,
- Intermediate IMS / PACS/IEP experience
Desirable
- Experience of supporting staff on the Helpdesk as necessary in the delivery of systems support.
- Experience of support Learning Difficulty Students, and Work Experience Students.
- Intermediate PACS/IMS/IEP Configuration Knowledge
- Experience of managing own and others workload and assess, prioritise, and organise work under pressure to manage conflicting deadlines and to manage the workload of others as required.
PERSONAL SKILLS / ABILITIES AND ATTRIBUTES
Essential
- Excellent communication skills, both written and verbal.
- Good inter-personal and communication skills
- Ability to work with system users with varying levels of computer skills.
- Ability to record and relay accurate messages
- Liaise with solicitors and police on high profile child abuse cases to produce evidence
- Dealing with agitated parents requesting images outside of the agreed Policy.
- Working with clinicians under tight deadlines when under stress.
Desirable
- Ability to work and manage as part of a team
- Ability to train on the use of PACS and IMS on both a one to one and group basis
- Understanding of the data Protection Act and its role in patient confidentiality and able to advise junior members of staff
- Understanding of the basic National Structure of the NHS
- Ability to present and train a large group of clinicians/ members of staff
- Ability to support a project in a remote location
OTHER REQUIREMENTS
Essential
- Able to concentrate for extended periods on detailed VDU and other work.
- Willing to work out of hours.
- Ability to travel between sites and visit clinical departments
- Ability to assist with the repair of heavy diagnostic workstations
- Confident and enthusiastic.
- Able to work on own initiative.
- Customer-focused.
- Shows attention to detail.
- Demonstrate alignment with the values and beliefs of the Trust
- Demonstrate an understanding of the practices of equality and inclusion in the delivery of this role
- Team working
- Punctual and flexible across hours of work when required
Person Specification
Qualifications
Essential
- Good standard of Secondary Education including GCSE or equivalent in English, Mathematics and a Science subject.
- Educated to NVQ3 level or equivalent in IT related subject or business and administration.
- Willingness to undertake both formal and in-house study to an appropriate level.
Desirable
- Intermediate IMS or PACS Administration Training/ or equivalent qualification.
- Trust Leadership or Team Maker courses
KNOWLEDGE & NATURE OF EXPERIENCE
Essential
- IT skills ability to use Microsoft Office Word and Excel, Excellent telephone manner
- Ability to recognise a wide range of imaging modalities
- Understand the importance of patient confidentiality
- Knowledge of Electronic Patient Record solutions.
Desirable
- Ability to recognise a wide range of imaging modalities including specific types of imaging modalities e.g. SPECT/PET/CT, echo/ultrasound
- Knowledge of ITIL
- Ability to record and relay accurate messages
ANALYTICAL AND JUDGEMENT SKILLS
Essential
- Aptitude for investigating, analysing and solving complex problems.
- Planning when working under extreme pressure to obtain transfers of critically sick children.
- Self-motivated and highly organized.
- Ability to act on own initiative and take and implement decisions to resolve problems.
- Attention to detail
- Ability to use initiative
KNOWLEDGE
Essential
- Ability to support staff on the Helpdesk as necessary in the delivery of systems support.
- Ability to support Learning Difficulty Students, and Work Experience Students.
- IT skills ability to use Microsoft Office Word and Excel,
- Intermediate IMS / PACS/IEP experience
Desirable
- Experience of supporting staff on the Helpdesk as necessary in the delivery of systems support.
- Experience of support Learning Difficulty Students, and Work Experience Students.
- Intermediate PACS/IMS/IEP Configuration Knowledge
- Experience of managing own and others workload and assess, prioritise, and organise work under pressure to manage conflicting deadlines and to manage the workload of others as required.
PERSONAL SKILLS / ABILITIES AND ATTRIBUTES
Essential
- Excellent communication skills, both written and verbal.
- Good inter-personal and communication skills
- Ability to work with system users with varying levels of computer skills.
- Ability to record and relay accurate messages
- Liaise with solicitors and police on high profile child abuse cases to produce evidence
- Dealing with agitated parents requesting images outside of the agreed Policy.
- Working with clinicians under tight deadlines when under stress.
Desirable
- Ability to work and manage as part of a team
- Ability to train on the use of PACS and IMS on both a one to one and group basis
- Understanding of the data Protection Act and its role in patient confidentiality and able to advise junior members of staff
- Understanding of the basic National Structure of the NHS
- Ability to present and train a large group of clinicians/ members of staff
- Ability to support a project in a remote location
OTHER REQUIREMENTS
Essential
- Able to concentrate for extended periods on detailed VDU and other work.
- Willing to work out of hours.
- Ability to travel between sites and visit clinical departments
- Ability to assist with the repair of heavy diagnostic workstations
- Confident and enthusiastic.
- Able to work on own initiative.
- Customer-focused.
- Shows attention to detail.
- Demonstrate alignment with the values and beliefs of the Trust
- Demonstrate an understanding of the practices of equality and inclusion in the delivery of this role
- Team working
- Punctual and flexible across hours of work when required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Birmingham Women's and Children's NHS Foundation Trust
Address
BCH, BWH, 90 Vincent Drive
Steelhouse Lane
Birmingham
B4 6NH
Employer's website
https://bwc.nhs.uk/ (Opens in a new tab)
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