Job summary
The ICT department at Birmingham Women's and Children's NHS Foundation Trust is seeking a proactive, experienced IT professional to join the ICT Department as a Support Technician. As this is a customer facing role it is essential for the successful candidate to have excellent communication skills and have significant relevant experience of working within ICT Service Delivery teams.
Applicants need to demonstrate sound technical knowledge of a diverse set of applications and hardware in order to provide solutions for end users both over the phone and in person. It is expected that candidates will have excellent working knowledge of Microsoft desktop applications along with exposure to server side such as Active Directory. Any previous skills or knowledge of Ivanti ITSM products, RES and coding experience is highly desirable.
Main duties of the job
This is an exciting opportunity to join a highly innovative ICT department that is seen as a core enabler for change within the organisation. Birmingham Women's and Children's NHS Foundation Trusts ICT department manages and provides support for approximately 4400 client devices and over 5000 users across 2 hospitals in Birmingham.Please ensure you read the Person Specification within the Job Description attached as your application will be shortlisted against this.
Please note: This vacancy will close once a suitable number of applications have been submitted. We make every effort to contact all candidates to let them know the outcome of their application. However, if you haven't heard back from us within 4 weeks after the closing date, please assume that your application has not been successful.
About us
Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families.
Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.
Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas. Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care. Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.
Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.
Job description
Job responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Job description
Job responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Person Specification
Qualifications
Essential
- Obtained 5 GCSE qualifications including Maths and English
Desirable
- Computer qualification, e.g. MCP/A+ qualification/ITIL V4.
Experience
Essential
- Understanding of specialist IT systems
- Experience in working in team environments
- Previous IT support experience within a Microsoft Windows Infrastructure
- Good level of general desktop IT knowledge
- Experience in setting up PC's and loading software within a corporate environment
- Experience of using an ITSM call logging system within a corporate environment
- Experience supporting Windows 10/11, Active Directory, Office 365 etc
- Good level of understanding of computer hardware and printers
- Understanding/appreciation of Information Security Policies i.e. Computer Mis-Use Act, Data Protection Act and GDPR
Desirable
- Experience of supporting "Netapp" systems
- Experience of supporting telecommunications systems (VOIP)
- Experience of supporting Windows Server 2016/2019
- Understanding of the NHS.
Analytical and Judgement Skills
Essential
- Basic analytical skills
- Well-developed problem solving skills
Professional/Managerial and Specialist Knowledge
Essential
- Good level of general desktop IT knowledge.
Personal Skills/Abilities and Attributes
Essential
- Professional communication skills
- Ability to work under pressure and concentrate for long periods of time
- Ability to communicate technical issues effectively to non-technical staff
- Excellent interpersonal skills
- Ability and desire to learn
- Ability to learn, work to and create standard protocols and procedures.
- Physically mobile
- Ability to work as a team or alone
- Appreciation of the role of IT within patient care
Other Requirements
Essential
Person Specification
Qualifications
Essential
- Obtained 5 GCSE qualifications including Maths and English
Desirable
- Computer qualification, e.g. MCP/A+ qualification/ITIL V4.
Experience
Essential
- Understanding of specialist IT systems
- Experience in working in team environments
- Previous IT support experience within a Microsoft Windows Infrastructure
- Good level of general desktop IT knowledge
- Experience in setting up PC's and loading software within a corporate environment
- Experience of using an ITSM call logging system within a corporate environment
- Experience supporting Windows 10/11, Active Directory, Office 365 etc
- Good level of understanding of computer hardware and printers
- Understanding/appreciation of Information Security Policies i.e. Computer Mis-Use Act, Data Protection Act and GDPR
Desirable
- Experience of supporting "Netapp" systems
- Experience of supporting telecommunications systems (VOIP)
- Experience of supporting Windows Server 2016/2019
- Understanding of the NHS.
Analytical and Judgement Skills
Essential
- Basic analytical skills
- Well-developed problem solving skills
Professional/Managerial and Specialist Knowledge
Essential
- Good level of general desktop IT knowledge.
Personal Skills/Abilities and Attributes
Essential
- Professional communication skills
- Ability to work under pressure and concentrate for long periods of time
- Ability to communicate technical issues effectively to non-technical staff
- Excellent interpersonal skills
- Ability and desire to learn
- Ability to learn, work to and create standard protocols and procedures.
- Physically mobile
- Ability to work as a team or alone
- Appreciation of the role of IT within patient care
Other Requirements
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Birmingham Women's and Children's NHS Foundation Trust
Address
Birmingham Children's Hospital
Birmingham
B4 6NH
Employer's website
https://bwc.nhs.uk/ (Opens in a new tab)
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