Job summary
To be part of a shift system that provides ward clerk and reception cover 365 days per year, including Christmas & Bank Holidays. To provide an exemplary Ward Clerk/Reception service to PICU and ensure that clerical needs are met on a daily basis. To maintain real time bed management & a high standard of data quality.
Main duties of the job
To ensure that hospital systems are updated in real time.
To implement Business Continuity plans when computerised systems are unavailable, and assist in data entry following system outage.
To be able to communicate effectively with parents and all visitors.
To welcome, meet and greet all visitors in a professional courteous manner.
To deal with all enquiries in a helpful and sensitive manner.
To be able to recognise difficult situations and help diffuse them whilst retaining composure & willingness to assist.
To communicate with staff at all levels from within PICU and across the trust.
About us
Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.
Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.
Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.
Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.
Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.
Job description
Job responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Job description
Job responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Person Specification
Qualifications
Essential
- Good standard of secondary education including GCE/GCSE English or equivalent, C grade or above or equivalent.
- Level 2 Qualification or equivalent knowledge and experience
- ECDL or equivalent
Knowledge/Experience
Essential
- Ability to accurately file in strict alpha/numerical/date order
- Extensive administration experience in a busy environment
- Demonstrable ability to use MS office packages
- Ability to make decisions in situations/courses of action which require analysis
Desirable
- Previous experience working in a ward environment
- Previous experience working in an NHS setting
- NHS setting Knowledge and understanding of the Data Protection Act (GDPR) 2018 & patient confidentiality
Skills
Essential
- Excellent telephone manner
- Excellent communication and interpersonal skills
- Articulate
- Methodical
- Able to work well within a team
- Able to work independently
- Able to remain calm under pressure
- Able to learn quickly
- Able to collect and deliver patient casenotes to and from areas around the trust.
- Able to use a trolley to move heavier loads, e.g. stationery.
Desirable
- Experience of using Patient Administration Systems
- Working knowledge of Health & safety in the workplace legislation
Approach/Values
Essential
- Smart appearance
- Excellent attendance record
- Self-motivated
- Polite
- Reliable, dedicated, punctual & flexible
- Excellent attention to detail
- Able to prioritise workload
- Able to remain calm under pressure
- Able to deal sensitively with distressed/bereaved families
Person Specification
Qualifications
Essential
- Good standard of secondary education including GCE/GCSE English or equivalent, C grade or above or equivalent.
- Level 2 Qualification or equivalent knowledge and experience
- ECDL or equivalent
Knowledge/Experience
Essential
- Ability to accurately file in strict alpha/numerical/date order
- Extensive administration experience in a busy environment
- Demonstrable ability to use MS office packages
- Ability to make decisions in situations/courses of action which require analysis
Desirable
- Previous experience working in a ward environment
- Previous experience working in an NHS setting
- NHS setting Knowledge and understanding of the Data Protection Act (GDPR) 2018 & patient confidentiality
Skills
Essential
- Excellent telephone manner
- Excellent communication and interpersonal skills
- Articulate
- Methodical
- Able to work well within a team
- Able to work independently
- Able to remain calm under pressure
- Able to learn quickly
- Able to collect and deliver patient casenotes to and from areas around the trust.
- Able to use a trolley to move heavier loads, e.g. stationery.
Desirable
- Experience of using Patient Administration Systems
- Working knowledge of Health & safety in the workplace legislation
Approach/Values
Essential
- Smart appearance
- Excellent attendance record
- Self-motivated
- Polite
- Reliable, dedicated, punctual & flexible
- Excellent attention to detail
- Able to prioritise workload
- Able to remain calm under pressure
- Able to deal sensitively with distressed/bereaved families
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Birmingham Women's and Children's NHS Foundation Trust
Address
Children's Hospital site
Steelhouse Lane
Birmingham
B4 6NH
Employer's website
https://bwc.nhs.uk/ (Opens in a new tab)
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