Job summary
We need a Volunteer Coordinator to work in our small team organising our many volunteers and ensuring their time with us is well planned, scheduled and managed.
Our Volunteer Service Co-ordinators help recruit, induct, train and support volunteers at our hospital sites and community sites. This post will predominately focus on recruiting and supporting volunteers at our Birmingham Children's Hospital.
Administration is a key part of the role but you will also be the person volunteers turn to for helping them get the most out of their volunteering and to offer them guidance and advice. You will also develop positive working relationships with staff across our Children's Hospital to create new volunteer roles.
Main duties of the job
- Recruiting volunteers
- Attention to detail with completion of pre-recruitment checks for volunteers
- Monitoring volunteer training ensuring this remains in date
- Supporting volunteers to get the most of their volunteering experience with us
- Support general administration within the team
About us
Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families.
Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.
Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas. Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care. Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.
Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.
Job description
Job responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Job description
Job responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Person Specification
essential
Essential
- 2-3 years experience of general office administration
- NVQ level 3 in administration or equivalent experience
- Use of own initiative to take decisions and judgements following the Volunteer Policy and department procedures.
- Able to escalate issues quickly and appropriately
- Able to prioritise and manage a varied and unpredictable workload on a day-to-day basis, responding to changes requiring adjustment of plans at short notice
- Good I.T. & keyboard skills to ECDL level or equivalent including Microsoft Word, Outlook, Powerpoint and Excel
- Able to work in a busy, front facing office with frequent interruptions
- Interpersonal skills required include listening, persuading, influencing, advising, negotiating, motivating, coaching, reassuring
- Able to deal with sensitive and complex personal issues in an appropriate and empathetic manner
- Training skills, for individuals and small groups
- Able to use Powerpoint to create visually interesting presentations to share information and for training
- Assured communicator in both verbal and written skills, able to build relationships and trust with a wide range of people inside and outside the Trust
- Able to adapt communication styles to the subject and audience, showing an ability to tailor and convey information to a wide range of people of different abilities
Desirable
- Experience of working with volunteers or personal experience of volunteering
- Experience of working with online database systems
- Awareness of good practice issues relating to volunteering
Person Specification
essential
Essential
- 2-3 years experience of general office administration
- NVQ level 3 in administration or equivalent experience
- Use of own initiative to take decisions and judgements following the Volunteer Policy and department procedures.
- Able to escalate issues quickly and appropriately
- Able to prioritise and manage a varied and unpredictable workload on a day-to-day basis, responding to changes requiring adjustment of plans at short notice
- Good I.T. & keyboard skills to ECDL level or equivalent including Microsoft Word, Outlook, Powerpoint and Excel
- Able to work in a busy, front facing office with frequent interruptions
- Interpersonal skills required include listening, persuading, influencing, advising, negotiating, motivating, coaching, reassuring
- Able to deal with sensitive and complex personal issues in an appropriate and empathetic manner
- Training skills, for individuals and small groups
- Able to use Powerpoint to create visually interesting presentations to share information and for training
- Assured communicator in both verbal and written skills, able to build relationships and trust with a wide range of people inside and outside the Trust
- Able to adapt communication styles to the subject and audience, showing an ability to tailor and convey information to a wide range of people of different abilities
Desirable
- Experience of working with volunteers or personal experience of volunteering
- Experience of working with online database systems
- Awareness of good practice issues relating to volunteering
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Birmingham Women's and Children's NHS Foundation Trust
Address
Birmingham Children's Hospital and Birmingham Women's Hospital
Birmingham
B4 6NH
Employer's website
https://bwc.nhs.uk/ (Opens in a new tab)
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