Job summary
Forward Thinking Birmingham is a ground breaking
partnership delivering mental health services for children and young people
aged between 0-25 years of age in Birmingham.
You will join us as Team Administrator /
Receptionist at the Finch Road Hub within a 0-25 mental health service. Working
Monday Friday 9am 5pm
We are seeking a meticulous receptionist/administrator
who is excellent at juggling multiple tasks and working under pressure.
Main duties of the job
The successful candidate will be responsible for providing
an effective administrative support to the team, being first point of contact
for the hub.
You will
work closely with the admin team, providing cover for phones, booking
appointments, distributing post, scanning and uploading. Providing excellent
customer service skills over the phone and face to face.
Do
you thrive in a busy, fast paced environment? Are you ready for a new
challenge? Please come and join us!
For
further details contact:
Cheryl
Peace - 0121 333 8383 cherylpeace@nhs.net
About us
Birmingham Women's and Children's NHS Foundation Trust is the
first of its type in the UK. Our Trust was formed in February 2017 to drive
forward our commitment to provide the highest quality, world-class physical and
mental health care for our women, children and families.
Uniting our hospitals means more seamless care; more investment
to make greater advances in our specialist treatment and world-leading
neo-natal and fetal work. Importantly, it also gives us a greater voice in
shaping the future of family-centred care.
Birmingham Children's Hospital is a UK leading specialist
paediatric centre with an international reputation in several areas. Birmingham
Women's Hospital is one of two dedicated women's hospitals in the UK, with the
busiest single site maternity unit, delivering more than 8,200 babies a year
offering a full range of gynaecological, maternity and neonatal care. Forward
Thinking Birmingham (FTB) Mental Health Services are a unique, innovative
community and inpatient mental health partnership. Alongside partners FTB
offers care pathways of mental health assessment and treatment for young people
aged 0-25 years old.
Our Trust is committed to creating the best place to work. We
believe in promoting and enhancing inclusion, diversity and equality and
encourage applications from all areas of the community, who meet the criteria
for the role, regardless of age, gender identity, disability, race, religion or
sexual orientation.
Job description
Job responsibilities
Please refer to the
attached job description and person specification to view the full details for
this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.
When completing
your application, please ensure you have evidenced how you meet the job description
and person specification to include transferable experience, qualifications,
skills along with professional registration details (if applicable).
Occasionally we
receive a large number of applications for our roles and when that happens we
sometimes bring the closing date forward, so please apply promptly to avoid
disappointment.
Job description
Job responsibilities
Please refer to the
attached job description and person specification to view the full details for
this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.
When completing
your application, please ensure you have evidenced how you meet the job description
and person specification to include transferable experience, qualifications,
skills along with professional registration details (if applicable).
Occasionally we
receive a large number of applications for our roles and when that happens we
sometimes bring the closing date forward, so please apply promptly to avoid
disappointment.
Person Specification
Other Qualities
Essential
- Highly motivated and enthusiastic
- Reliable and conscientious
- Approachable and friendly manner
- Willing to travel to other team locations
- Ability to work as member of a team
- Ability to respect confidentially good listening skills
- Punctual and flexible across hours of work when required
- Demonstrates enthusiasm and interest in the position
Qualifications
Essential
- Educated to GCSE or equivalent: includes English Language at Grade C or above
- NVQ Level 2 in Business and Administration, or equivalent
- Current or recent administrative experience
- Working knowledge of MS Office applications, particularly Outlook, Word, Excel, PowerPoint and Access
Skills and Abilities
Essential
- Professional telephone manner
- Commitment to personal development
- Planning and good organisational skills
- Manage own workload, re-prioritise as necessary to adapt to changing demands
- Ability to work effectively under own initiative; whilst understanding the importance of appropriate lines of communication within Team and Line Management structure
- Positive and professional attitude to work
- Ability to meet agreed deadlines; attention to detail and accuracy is maintained
- Able to provide and receive routine information requiring tact or persuasive skills; or may be barriers to understanding
- Demonstrate effective communication and interpersonal skills; including telephone and face to face contact
- Professional attitude towards patients and their families
- Friendly and approachable
- Ability to challenge poor behaviour
- Role Modelling good behaviour
- A positive attitude and able to act on feedback
- Effective written, verbal and face to face communication skill (including telephone skills)
- Aware of need to maintain high level of confidentiality and conform to all requirements in relation to information governance
Person Specification
Other Qualities
Essential
- Highly motivated and enthusiastic
- Reliable and conscientious
- Approachable and friendly manner
- Willing to travel to other team locations
- Ability to work as member of a team
- Ability to respect confidentially good listening skills
- Punctual and flexible across hours of work when required
- Demonstrates enthusiasm and interest in the position
Qualifications
Essential
- Educated to GCSE or equivalent: includes English Language at Grade C or above
- NVQ Level 2 in Business and Administration, or equivalent
- Current or recent administrative experience
- Working knowledge of MS Office applications, particularly Outlook, Word, Excel, PowerPoint and Access
Skills and Abilities
Essential
- Professional telephone manner
- Commitment to personal development
- Planning and good organisational skills
- Manage own workload, re-prioritise as necessary to adapt to changing demands
- Ability to work effectively under own initiative; whilst understanding the importance of appropriate lines of communication within Team and Line Management structure
- Positive and professional attitude to work
- Ability to meet agreed deadlines; attention to detail and accuracy is maintained
- Able to provide and receive routine information requiring tact or persuasive skills; or may be barriers to understanding
- Demonstrate effective communication and interpersonal skills; including telephone and face to face contact
- Professional attitude towards patients and their families
- Friendly and approachable
- Ability to challenge poor behaviour
- Role Modelling good behaviour
- A positive attitude and able to act on feedback
- Effective written, verbal and face to face communication skill (including telephone skills)
- Aware of need to maintain high level of confidentiality and conform to all requirements in relation to information governance
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Birmingham Women's and Children's NHS Foundation Trust
Address
Finch Road Primary Care Centre
2 Finch Road
Birmingham
B19 1HS
Employer's website
https://bwc.nhs.uk/ (Opens in a new tab)
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