Job summary
Cancer Support Worker - Breast Unit (Private Care)Location: Sutton (with occasional cover across Chelsea and Cavendish Square)Contract: Full-time, 1-year maternity coverWe're looking for an experienced Cancer Support Worker to join our dedicated Private Care team at The Royal Marsden. This is an exciting opportunity to make a realdifference to patients and their families while working alongside a passionate and supportive team.Our Private Care service spans three sites - Chelsea, Cavendish Square, and Sutton - and this role will be primarily based in Sutton.
What we're looking foro Excellent communication skills and a caring, patient-focused approacho Flexibility and reliability in a fast-paced environmento Strong organisational skills and attention to detail
Main duties of the job
The post holder will form an integral part of the Breast Clinical Nurse Specialist (CNS) team in caring for the physical, social and psychological needs of patients diagnosed with cancer and their carers throughout their cancer care and following treatment.
The post holder will work co-ordinate and monitor the completion of Holistic needs assessment by patients and escalating and concerns to the CNS.
The post holder will provide administration support to the CNS, triaging phone calls, supporting with completing and sending of referrals, liaising with community teams, updating, and maintaining databases.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification:
- Triage telephone calls to the CNS team phone liaising directly with patients/carers, signposting working with defined protocols and guidelines and escalating as needed to CNS and clinical team. Documenting and communicating outcomes.
- Assist with completing patients and CNS staff with Holistic Needs Assessment (HNA) paperwork in clinics and escalate concerns to the Clinical Nurse Specialist (CNS) where appropriate. Signpost patients to services to help meet their needs identified from the HNA.
- C0-ordinate and ensure that as patients end treatment/s
- Act as the patient advocate and facilitator in order to resolve issues that may be barriers to accessing the service.
- Coordinate referrals and ensure all relevant information is present as per policy and protocols
- Actively participating in the provision of routine information and advice for patients and carers.
- Document and monitor all aspects of patient care coordination and service delivery.
- Ensure patient safety, quality, and experience across whole pathway.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification:
- Triage telephone calls to the CNS team phone liaising directly with patients/carers, signposting working with defined protocols and guidelines and escalating as needed to CNS and clinical team. Documenting and communicating outcomes.
- Assist with completing patients and CNS staff with Holistic Needs Assessment (HNA) paperwork in clinics and escalate concerns to the Clinical Nurse Specialist (CNS) where appropriate. Signpost patients to services to help meet their needs identified from the HNA.
- C0-ordinate and ensure that as patients end treatment/s
- Act as the patient advocate and facilitator in order to resolve issues that may be barriers to accessing the service.
- Coordinate referrals and ensure all relevant information is present as per policy and protocols
- Actively participating in the provision of routine information and advice for patients and carers.
- Document and monitor all aspects of patient care coordination and service delivery.
- Ensure patient safety, quality, and experience across whole pathway.
Person Specification
Education/Qualifications
Essential
- GCSE English Language and Mathematics (Grades A-C) or equivalent
- NVQ Level 4 in Health or social care
Desirable
- Care certificate or willingness to complete Medical Terminology course
Experience
Essential
- Previous experience supporting patient/clients
- Experience in coordinating a patient workload
- Experience of multi-professional working
- Experience in the use of data management
- Evidence of good communications skills
Desirable
- Understanding of Cancer Support services across the UK.
- Awareness of Improving Outcomes: A Strategy for Cancer and other national cancer policies
- Knowledge of relevant cancer treatments, interventions and terminology
- Awareness of the Urological cancer diagnostic pathways
Skills Abilities/knowledge
Desirable
- Evidence of effective negotiating and influencing skills
Person Specification
Education/Qualifications
Essential
- GCSE English Language and Mathematics (Grades A-C) or equivalent
- NVQ Level 4 in Health or social care
Desirable
- Care certificate or willingness to complete Medical Terminology course
Experience
Essential
- Previous experience supporting patient/clients
- Experience in coordinating a patient workload
- Experience of multi-professional working
- Experience in the use of data management
- Evidence of good communications skills
Desirable
- Understanding of Cancer Support services across the UK.
- Awareness of Improving Outcomes: A Strategy for Cancer and other national cancer policies
- Knowledge of relevant cancer treatments, interventions and terminology
- Awareness of the Urological cancer diagnostic pathways
Skills Abilities/knowledge
Desirable
- Evidence of effective negotiating and influencing skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
