Job summary
This cross site administrator post is essential to the smooth running, day-to-day service delivery of Lymphoedema and the wider Therapies team, to support with appointment bookings, telephone queries, letters, reception cover, posting out compression garments to patients amongst other administrative tasks. This will free up clinician time thereby reducing waiting lists and improving patient experience.
Main duties of the job
- Act as a first point of contact for users of the Trust's lymphoedema services.
- Provide comprehensive secretarial support to the lymphoedema services.
- Provide a wide range of comprehensive administrative duties for the department.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
- Act as a first point of contact for patients, relatives and members of staff particularly those with telephone enquiries, in a professional manner maintaining confidentiality at all times.
- Ensure that telephones are answered in a professional timely manner to facilitate efficient communication during office hours.
- Document all messages received clearly and accurately, relaying them to the appropriate lymphoedema therapist as soon as possible
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
- Act as a first point of contact for patients, relatives and members of staff particularly those with telephone enquiries, in a professional manner maintaining confidentiality at all times.
- Ensure that telephones are answered in a professional timely manner to facilitate efficient communication during office hours.
- Document all messages received clearly and accurately, relaying them to the appropriate lymphoedema therapist as soon as possible
Person Specification
SKILLS AND ABILITIES
Essential
- The ability to communicate effectively in both written and spoken English to a wide range of people.
- Willingness to work as part of a team.
- The ability and initiative to prioritise a busy workload.
PERSONAL QUALITIES
Essential
- Ability to remain calm when under pressure and cope with unanticipated demands
- Ability to handle sensitive information without compromising confidentiality or trust
- Demonstrable awareness of the needs of the multi-disciplinary team.
- Demonstrable evidence of personal and professional development
SPECIFIC EXPERIENCE / QUALIFICATIONS
Essential
- GSCE 5 grade C's and above including Mathematics and English
- Evidence of previous secretarial experience
- Ability to use standard software packages to type the range of documentation required.
Person Specification
SKILLS AND ABILITIES
Essential
- The ability to communicate effectively in both written and spoken English to a wide range of people.
- Willingness to work as part of a team.
- The ability and initiative to prioritise a busy workload.
PERSONAL QUALITIES
Essential
- Ability to remain calm when under pressure and cope with unanticipated demands
- Ability to handle sensitive information without compromising confidentiality or trust
- Demonstrable awareness of the needs of the multi-disciplinary team.
- Demonstrable evidence of personal and professional development
SPECIFIC EXPERIENCE / QUALIFICATIONS
Essential
- GSCE 5 grade C's and above including Mathematics and English
- Evidence of previous secretarial experience
- Ability to use standard software packages to type the range of documentation required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
