Job summary
An exciting secondment opportunity has arisen within the Private Care Service Development Team. With responsibility for developing relationships with consultants, driving service developments and leading on our links with PAs across the trust, you will be an experienced and enthusiastic leader. The role will involve liaising closely with both administrative and clinical teams to ensure the smooth running of relevant Private Care services, including carrying out incident investigations and formal complaint responses.
Main duties of the job
The post holder will provide timely, efficient and effective strategic and operational management supportto the Service Development portfolio, ensuring that their allocated tumour group pathways are responsive,innovative and provided to the highest possible standard.
The tumour groups within the scope of this role are:
- Haemato-oncology
- Head and Neck
- Neuro-oncology
- Sarcoma
- Skin
- Thyroid
- Consultant Liaison
Support across other tumour groups and modalities may also be required depending on the needs of theservice.
They will support the Associate Director of Operations - Service Development as required to ensure alloperational, performance and financial targets are met and support their services in moving forward agreedprojects or developments to improve service delivery. The postholder will problem solve as appropriate and develop and implement lasting solutions in conjunction with colleagues.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
2.1. To support the development of, and promote, the Trusts mission, values aims and objectives.2.2. In conjunction with the Associate Director of Operations Service Development, produce accurate, high quality business cases for service developments, utilising activity and income projections.2.3. To ensure the establishment and maintenance of good relationships and communication throughout the Division, with the wider Trust, and externally with Patients, Insurers & Embassies, promoting a culture where staff are actively involved in decisions on how services are provided and targets delivered.2.4. In line with the Trust & divisional strategy, to develop allocated tumour group services alongside NHS CBU management teams and Consultants to ensure they are responsive, innovative and provided to the highest possible standard.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
2.1. To support the development of, and promote, the Trusts mission, values aims and objectives.2.2. In conjunction with the Associate Director of Operations Service Development, produce accurate, high quality business cases for service developments, utilising activity and income projections.2.3. To ensure the establishment and maintenance of good relationships and communication throughout the Division, with the wider Trust, and externally with Patients, Insurers & Embassies, promoting a culture where staff are actively involved in decisions on how services are provided and targets delivered.2.4. In line with the Trust & divisional strategy, to develop allocated tumour group services alongside NHS CBU management teams and Consultants to ensure they are responsive, innovative and provided to the highest possible standard.
Person Specification
Education/Qualifications
Essential
- Degree and/or an appropriate professional qualification or equivalent
- Track record of continuous professional and management development
Desirable
- Masters level qualification or equivalent specialist knowledge acquired by experience.
Experience
Essential
- Operational management experience within the NHS or Private Healthcare
- Proven experience analysing and interpreting performance data
- Proven experience in service improvement and development
- Proven experience of staff leadership and management
- Working without close supervision
Desirable
- Proven experience in effective management of budgets
Knowledge
Essential
- Keyboard skills and computer literacy (including knowledge of MS office packages)
Desirable
- Knowledge of business and strategic planning
Skills Abilities
Essential
- Commitment to high levels of customer service
- Leadership & influencing skills
- Presentation and communication skills
- Self-motivated with a proactive approach to problem Solving
- Ability to analyse and interpret data and statistics e.g. activity trends, financial data
- Ability to work pro-actively and co-operatively with senior management and clinical and admin staff
- Experience of managing complaints resolution including receiving, investigating and responding formally to complaints
Person Specification
Education/Qualifications
Essential
- Degree and/or an appropriate professional qualification or equivalent
- Track record of continuous professional and management development
Desirable
- Masters level qualification or equivalent specialist knowledge acquired by experience.
Experience
Essential
- Operational management experience within the NHS or Private Healthcare
- Proven experience analysing and interpreting performance data
- Proven experience in service improvement and development
- Proven experience of staff leadership and management
- Working without close supervision
Desirable
- Proven experience in effective management of budgets
Knowledge
Essential
- Keyboard skills and computer literacy (including knowledge of MS office packages)
Desirable
- Knowledge of business and strategic planning
Skills Abilities
Essential
- Commitment to high levels of customer service
- Leadership & influencing skills
- Presentation and communication skills
- Self-motivated with a proactive approach to problem Solving
- Ability to analyse and interpret data and statistics e.g. activity trends, financial data
- Ability to work pro-actively and co-operatively with senior management and clinical and admin staff
- Experience of managing complaints resolution including receiving, investigating and responding formally to complaints
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
