Job summary
The role is key to the efficient management of the consultant firm. Patient access to healthcare professionals and subsequent treatment planning in the specialist hospital setting relies upon well-co-ordinated organisational and administrative support. However, several of the posts differ in their emphasis depending upon the size of the consultant's clinical practice and administrative team, and whether your also has an Administrative P.A. and / or a Medical Secretary(s). The post holder will be responsible for the provision of a comprehensive administration/co-ordinator role. You will liaise with all colleagues within the multidisciplinary team, and with internal departments and external agencies to ensure the continuity of patient treatment.
Main duties of the job
- To act as the first point of contact for users of the service, and to proactively deal with telephone, email and in basket enquiries from patients, their Carers, GPs and colleagues in other hospitals in a professional and timely manner.
- Co-ordinate and schedule surgeries and pre and post-surgical follow up appointments as designated by surgical team.
- To process new patient referrals within Trust and nationally agreed time frames, enabling compliance with quality standards for the diagnosis and treatment of cancer. Being able to prioritise.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification:
- Demonstrate compassion and courtesy towards patients and their families. Provision of high-quality patient care.
- Establish and maintain effective working relationships with all members of the team. Being able to be a team player.
- Responsible for keeping patients medical records accurate and up to date to enable continuity of care.
- To deal with private patients and overseas visitors in accordance with the working methodsof the relevant consultant(s) and in line with Trust systems and policies.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification:
- Demonstrate compassion and courtesy towards patients and their families. Provision of high-quality patient care.
- Establish and maintain effective working relationships with all members of the team. Being able to be a team player.
- Responsible for keeping patients medical records accurate and up to date to enable continuity of care.
- To deal with private patients and overseas visitors in accordance with the working methodsof the relevant consultant(s) and in line with Trust systems and policies.
Person Specification
Qualifications
Essential
- Good general education, educated to GCSE level or equivalent
- Competent at Microsoft Excel, Word and Outlook
Desirable
- Association of Medical Secretaries, Practice Managers and Receptionists (AMSPAR) qualified or equivalent.
- European Computer Driving License (ECDL) or Equivalent
Experience
Essential
- Substantial previous medical secretarial experience
- Experience of diary management.
Desirable
- Previous experience of training other secretarial staff
- Previous experience of managing/ supervising staff
Skills
Essential
- Understanding of medical terminology (especially oncology
- The ability to communicate effectively in both written and spoken English to a wide range of people
- Willingness and demonstrable ability to work as part of a team.
- Evidence of ability and initiative to prioritise a busy workload
- Evidence of ability to work without close supervision
- Evidence of ability to remain calm when under pressure and cope with unanticipated demands
- Evidence of ability to handle sensitive information without compromising confidentiality
- Evidence of commitment to delivering high quality customer service
Other requirements
Essential
- Self-motivated to produce good quality work
- Demonstrable evidence of personal and professional development
- Able to be flexible to meet the needs of the role
Person Specification
Qualifications
Essential
- Good general education, educated to GCSE level or equivalent
- Competent at Microsoft Excel, Word and Outlook
Desirable
- Association of Medical Secretaries, Practice Managers and Receptionists (AMSPAR) qualified or equivalent.
- European Computer Driving License (ECDL) or Equivalent
Experience
Essential
- Substantial previous medical secretarial experience
- Experience of diary management.
Desirable
- Previous experience of training other secretarial staff
- Previous experience of managing/ supervising staff
Skills
Essential
- Understanding of medical terminology (especially oncology
- The ability to communicate effectively in both written and spoken English to a wide range of people
- Willingness and demonstrable ability to work as part of a team.
- Evidence of ability and initiative to prioritise a busy workload
- Evidence of ability to work without close supervision
- Evidence of ability to remain calm when under pressure and cope with unanticipated demands
- Evidence of ability to handle sensitive information without compromising confidentiality
- Evidence of commitment to delivering high quality customer service
Other requirements
Essential
- Self-motivated to produce good quality work
- Demonstrable evidence of personal and professional development
- Able to be flexible to meet the needs of the role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
