The Royal Marsden NHS Foundation Trust

Ward Clerk

The closing date is 20 May 2025

Job summary

Kingston/Sutton

Are you interested in joining a stimulating environment that is committed to fulfilling the needs of its staff as well as its patients?

o Do you work well in a team?o Do you have excellent communication skills?o Are you organised and have PC skills?o Are you able to demonstrate good interpersonal skills and work in a confidential and sensitive manner?

If you are, then Day Care Services may be for you. The RMH operate a chemotherapy suite at Kingston hospital. The unit is a busy day care facility, providing care and support to patients with a wide variety of cancers. The unit will offer a modern, pleasant environment to ensure comfort and a relaxed setting throughout the patient's pathway. We are committed to providing the highest quality care and maintaining consistently high standards in a professional and friendly atmosphere.

We are looking for a motivated and enthusiastic individual who enjoys the challenges and advantages of working in a small, friendly team in a day care setting.

In return for your commitment; we are dedicated to supporting all staff with excellent staff support facilitation.

If you are committed to providing patient focused care and would like to join our team, then we would like to hear from you.

Informal visits welcome, please contact Sister Paulina Bylica 02089735030

Main duties of the job

The administrator is an integral member of the Medical Day Unit team, under the supervision of the Sister of the MDU and the Matron for Day Care Services. The post holder will coordinate all administrative aspects of the Day Care Services including data collection, reception and clerical duties.

About us

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Details

Date posted

07 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£29,176 to £30,225 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

282-C479

Job locations

Royal Marsden Day Unit Kingston Hospital

Kingston

KT2 7QB


Job description

Job responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification:

  • Appointments, scheduling and capacity management
  • To deal with all new patient chemotherapy referrals from clinicians, ensuring that the first chemotherapy treatment is scheduled within Cancer Waiting Times targets.
  • To liaise directly with the patient regarding their treatment, providing information and reassurance and managing patient expectations around the chemotherapy experience
  • To liaise with the clinical teams and nursing staff to prioritise the scheduling of new referrals.
  • To schedule all chemotherapy treatment on the Medical Day Unit in line with local guidelines and protocols.

Job description

Job responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification:

  • Appointments, scheduling and capacity management
  • To deal with all new patient chemotherapy referrals from clinicians, ensuring that the first chemotherapy treatment is scheduled within Cancer Waiting Times targets.
  • To liaise directly with the patient regarding their treatment, providing information and reassurance and managing patient expectations around the chemotherapy experience
  • To liaise with the clinical teams and nursing staff to prioritise the scheduling of new referrals.
  • To schedule all chemotherapy treatment on the Medical Day Unit in line with local guidelines and protocols.

Person Specification

Education/Qualifications

Essential

  • Good general education

Desirable

  • ELC (European Computer Driving Licence) or equivalent
  • NVQ Customer Care

Experience

Essential

  • Working in a healthcare environment
  • Understanding of working with patients who are critically and chronically ill
  • Office Management/ Supervisor
Person Specification

Education/Qualifications

Essential

  • Good general education

Desirable

  • ELC (European Computer Driving Licence) or equivalent
  • NVQ Customer Care

Experience

Essential

  • Working in a healthcare environment
  • Understanding of working with patients who are critically and chronically ill
  • Office Management/ Supervisor

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Royal Marsden NHS Foundation Trust

Address

Royal Marsden Day Unit Kingston Hospital

Kingston

KT2 7QB


Employer's website

https://www.royalmarsden.nhs.uk/working-royal-marsden (Opens in a new tab)

Employer details

Employer name

The Royal Marsden NHS Foundation Trust

Address

Royal Marsden Day Unit Kingston Hospital

Kingston

KT2 7QB


Employer's website

https://www.royalmarsden.nhs.uk/working-royal-marsden (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Sister

Paulina Bylica

Paulina.Bylica@rmh.nhs.uk

Details

Date posted

07 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£29,176 to £30,225 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

282-C479

Job locations

Royal Marsden Day Unit Kingston Hospital

Kingston

KT2 7QB


Supporting documents

Privacy notice

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