Job summary
This is an exciting opportunity to join our team, supporting two world-leading institutions that view technology and digital capability as central to delivering excellent clinical outcomes and leading-edge research.In 2021, Great Ormond Street Hospital (GOSH) and The Royal Marsden (RM) came together to form the Connect Partnership - a joint digital transformation programme underpinned by a shared Epic electronic patient record (EPR) and complementary systems. This collaboration supports new ways of working and provides richer data for direct care, research, and education. The system is jointly managed by a single Connect Team, made up of staff from both Trusts.
Main duties of the job
We are seeking two driven and experienced Deputy Heads of Design and Delivery to join the Connect Team, each leading a key area of our digital transformation programme across both organisations. One will lead the Outpatients and Patient Access configuration teams and the other the Oncology, Research and Pharmacy teams; working closely with the respective configuration managers to oversee the day-to-day operations of their teams.
Acting as the lead for the ongoing development of the relevant areas of the Epic system, the post-holders will identify and prioritise projects that align with each Trust's strategic goals. Working closely with stakeholders, you'll guide the delivery of new functionality, support system upgrades and downtimes, and ensure we maximise the impact of our digital tools to deliver measurable benefits.
If you're passionate about digital transformation and making a real difference to patient care - we'd love to hear from you.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
Main duties and responsibilities: Manage a team of configuration managers ensuring that their work, and that of their teams, conforms to the design integrity for the designated applications; Utilise expert clinical or operational knowledge and experience to assist in guiding the configuration teams to develop pathways and new processes to support the ongoing configuration and utilisation of each application; Meet regularly with the Joint Head of EPR and Heads of Design and Delivery to track the Programmes progress and to address integration issues that could otherwise become a barrier to successful transformation Monitor and manage allocated pay and non pay budgets for your application teams. Report on budget/spend to the Head of EPR Design & Delivery incorporating any required cost improvement targets. Apply suitable control measures to ensure application teams operate within its allocated budget and to ensure both RMH and GOSH receive good value for money. Provide line management support to the configuration managers and deal with any HR issues arising, such as sickness and performance, according to Trust policy;
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
Main duties and responsibilities: Manage a team of configuration managers ensuring that their work, and that of their teams, conforms to the design integrity for the designated applications; Utilise expert clinical or operational knowledge and experience to assist in guiding the configuration teams to develop pathways and new processes to support the ongoing configuration and utilisation of each application; Meet regularly with the Joint Head of EPR and Heads of Design and Delivery to track the Programmes progress and to address integration issues that could otherwise become a barrier to successful transformation Monitor and manage allocated pay and non pay budgets for your application teams. Report on budget/spend to the Head of EPR Design & Delivery incorporating any required cost improvement targets. Apply suitable control measures to ensure application teams operate within its allocated budget and to ensure both RMH and GOSH receive good value for money. Provide line management support to the configuration managers and deal with any HR issues arising, such as sickness and performance, according to Trust policy;
Person Specification
Education / Qualifications
Essential
- Educated to Master's level or equivalent experience
- Maths and English GCSE or equivalent qualification
- Clinical professional qualification or equivalent experience
- IT qualification in MS Office or equivalent experience
- Qualification in Change Management or equivalent experience
Desirable
- PRINCE2 Foundation
- Epic Certification
Knowledge & Experience
Essential
- Extensive knowledge of clinical, administrative and/or operational workflows and processes within a hospital environment
- Experience of managing significant operational budgets (>£1m pa)
- Good business analytical skills and knowledge of budget management, business case development, financial planning and benefits realisation
- Excellent managerial or strategic based operational or clinical knowledge of at least one of the following areas; Inpatients, Outpatients, Pharmacy, Oncology, Laboratory systems, Theatres or Imaging, including knowledge of relevant operational policies and procedures
- Knowledge of medical terminology
- Experience of managing complex, strategic projects or areas with complex working practices
- Experience of supervising or line-managing staff, including performing appraisals
- Previous NHS experience
- Understanding of Information Governance, SOPs and other governance, national and professional standards of practice or other regulations
- Experience of delivering benefits in a healthcare setting through the implementation of technology
Desirable
- Experience of supporting the delivery of benefits and change management in a healthcare setting
- Experience of Epic configuration
Skills Abilities / Knowledge
Essential
- Excellent organisational and planning skills
- Exceptional leadership qualities with the ability to lead, manage and motivate several teams into achieving a common goal
- Excellent written and verbal communication with the ability to communicate with staff at all levels in the organisation, including clinical staff and managerial staff as well as with external suppliers
- Excellent knowledge of IT systems and highly proficient in standard software programmes such as Outlook, Word, Excel, PowerPoint
- Able to prioritise tasks to achieve deadlines whilst working under pressure and with frequent interruptions
- Ability to impart complex information and knowledge and/or present to others in a clear and concise manner
- Able to cope with unpredictable and intense situations
- Able to lead meetings at board or senior level, resolve conflicts, maintain issues lists and work to a project plan
- Exceptional analytical and project management skills
- Demonstrable ability to influence, negotiate and motivate senior clinical staff, medical consultants and/or other senior managers
- Ability to resolve problems and make decisions based on complex facts or situations using the appropriate analysis, interpretation or comparison of a range of options
- Ability to present and argue a case confidently and persuasively
- Ability to concentrate for long periods of time on complex data and process analysis
- Ability to translate complex user requirements into sound application development plans;
- Good business analytical skills and knowledge of budget management, business case development, financial planning and benefits realisation
Person Specification
Education / Qualifications
Essential
- Educated to Master's level or equivalent experience
- Maths and English GCSE or equivalent qualification
- Clinical professional qualification or equivalent experience
- IT qualification in MS Office or equivalent experience
- Qualification in Change Management or equivalent experience
Desirable
- PRINCE2 Foundation
- Epic Certification
Knowledge & Experience
Essential
- Extensive knowledge of clinical, administrative and/or operational workflows and processes within a hospital environment
- Experience of managing significant operational budgets (>£1m pa)
- Good business analytical skills and knowledge of budget management, business case development, financial planning and benefits realisation
- Excellent managerial or strategic based operational or clinical knowledge of at least one of the following areas; Inpatients, Outpatients, Pharmacy, Oncology, Laboratory systems, Theatres or Imaging, including knowledge of relevant operational policies and procedures
- Knowledge of medical terminology
- Experience of managing complex, strategic projects or areas with complex working practices
- Experience of supervising or line-managing staff, including performing appraisals
- Previous NHS experience
- Understanding of Information Governance, SOPs and other governance, national and professional standards of practice or other regulations
- Experience of delivering benefits in a healthcare setting through the implementation of technology
Desirable
- Experience of supporting the delivery of benefits and change management in a healthcare setting
- Experience of Epic configuration
Skills Abilities / Knowledge
Essential
- Excellent organisational and planning skills
- Exceptional leadership qualities with the ability to lead, manage and motivate several teams into achieving a common goal
- Excellent written and verbal communication with the ability to communicate with staff at all levels in the organisation, including clinical staff and managerial staff as well as with external suppliers
- Excellent knowledge of IT systems and highly proficient in standard software programmes such as Outlook, Word, Excel, PowerPoint
- Able to prioritise tasks to achieve deadlines whilst working under pressure and with frequent interruptions
- Ability to impart complex information and knowledge and/or present to others in a clear and concise manner
- Able to cope with unpredictable and intense situations
- Able to lead meetings at board or senior level, resolve conflicts, maintain issues lists and work to a project plan
- Exceptional analytical and project management skills
- Demonstrable ability to influence, negotiate and motivate senior clinical staff, medical consultants and/or other senior managers
- Ability to resolve problems and make decisions based on complex facts or situations using the appropriate analysis, interpretation or comparison of a range of options
- Ability to present and argue a case confidently and persuasively
- Ability to concentrate for long periods of time on complex data and process analysis
- Ability to translate complex user requirements into sound application development plans;
- Good business analytical skills and knowledge of budget management, business case development, financial planning and benefits realisation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
