Medical Secretary

The Royal Marsden NHS Foundation Trust

The closing date is 25 April 2025

Job summary

Medical Secretary role available, to help support the Medical PA's and the clinical team. The post holder will be responsible for the provision of an efficient secretarial service to a consultant team within the Clinical Unit. You will liaise with all colleagues within and with internal departments and external agencies to ensure the continuity of patient treatment

Main duties of the job

Patient access to healthcare professionals and subsequent treatment planning in the specialist hospital setting relies upon good quality organisational and administrative support. The medical secretary is often the first point of contact for users of the Trust's services, and is central to the co-ordination and effective functioning of the Clinical Unit team.

The post holder will be responsible for the provision of an efficient secretarial service to a Consultant team within the Clinical Unit. He/she will liaise with all colleagues within the multidisciplinary team, and with internal departments and external agencies to ensure the continuity of patient treatment. This is a general job description, and the duties are generic. Not all posts will necessarily incorporate the full range of responsibilities listed, and the emphasis will differ depending upon the structure of the consultant's secretarial service, and whether the consultant also has an Administrative or Medical P.A.

About us

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Date posted

11 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£29,176 to £30,225 a year Per Annum Pro Rata

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

282-C405

Job locations

Royal Marsden Hospital Sutton

Sutton

SM2 5PT

Job description

Job responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification:

To act as the first point of contact for users of the service, and to proactively deal with telephone enquiries from patients, their carers, GPs and colleagues in other hospitals in a professional manner.
To type and distribute clinical and general correspondence in line with Trust standards.
To process new patient referrals within Trust and nationally agreed time frames, enabling compliance with quality standards for the diagnosis and treatment of cancer.
To open and action his / her own electronic and paper mail on a daily basis, and also that of the consultant team where required.
To input and maintain patient diagnoses and current clinical unit data on the Hospital Information System, and other patient-related information as required.

Job description

Job responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification:

To act as the first point of contact for users of the service, and to proactively deal with telephone enquiries from patients, their carers, GPs and colleagues in other hospitals in a professional manner.
To type and distribute clinical and general correspondence in line with Trust standards.
To process new patient referrals within Trust and nationally agreed time frames, enabling compliance with quality standards for the diagnosis and treatment of cancer.
To open and action his / her own electronic and paper mail on a daily basis, and also that of the consultant team where required.
To input and maintain patient diagnoses and current clinical unit data on the Hospital Information System, and other patient-related information as required.

Person Specification

Education/Qualifications

Essential

Good general education, educated to GCSE level or equivalent
Competent at Microsoft Excel, Word and Outlook

Desirable

European Computer Driving License (ECDL) or Equivalent

Experience

Desirable

Previous medical secretarial or administrative experience.

Skills/Ability/Knowledge

Essential

Audio typing skills (50 wpm min.).
Understanding of medical terminology (preferably oncology)
The ability to communicate effectively in both written and spoken English to a wide range of people.
Willingness and demonstrable ability to work as part of a team.
Evidence of ability and initiative to prioritise a busy workload
Evidence of ability to work without close supervision
Evidence of ability to remain calm when under pressure and cope with unanticipated demands.
Evidence of ability to handle sensitive information without compromising confidentiality
Evidence of commitment to delivering high quality customer service
Demonstrable awareness of the needs of the multi-disciplinary team.

Person Specification

Education/Qualifications

Essential

Good general education, educated to GCSE level or equivalent
Competent at Microsoft Excel, Word and Outlook

Desirable

European Computer Driving License (ECDL) or Equivalent

Experience

Desirable

Previous medical secretarial or administrative experience.

Skills/Ability/Knowledge

Essential

Audio typing skills (50 wpm min.).
Understanding of medical terminology (preferably oncology)
The ability to communicate effectively in both written and spoken English to a wide range of people.
Willingness and demonstrable ability to work as part of a team.
Evidence of ability and initiative to prioritise a busy workload
Evidence of ability to work without close supervision
Evidence of ability to remain calm when under pressure and cope with unanticipated demands.
Evidence of ability to handle sensitive information without compromising confidentiality
Evidence of commitment to delivering high quality customer service
Demonstrable awareness of the needs of the multi-disciplinary team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Royal Marsden NHS Foundation Trust

Address

Royal Marsden Hospital Sutton

Sutton

SM2 5PT

Employer's website

https://www.royalmarsden.nhs.uk/working-royal-marsden (Opens in a new tab)

Employer details

Employer name

The Royal Marsden NHS Foundation Trust

Address

Royal Marsden Hospital Sutton

Sutton

SM2 5PT

Employer's website

https://www.royalmarsden.nhs.uk/working-royal-marsden (Opens in a new tab)

For questions about the job, contact:

Team Lead

Tracy Palmer-Goff

Tracy.Palmer-Goff@rmh.nhs.uk

Date posted

11 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£29,176 to £30,225 a year Per Annum Pro Rata

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

282-C405

Job locations

Royal Marsden Hospital Sutton

Sutton

SM2 5PT

Supporting documents

Privacy notice

The Royal Marsden NHS Foundation Trust's privacy notice (opens in a new tab)