Job summary
As part of the Royal Marsden's Digital Transformation Programme, the Trust have implemented a new Digital Health Record (DHR) system using Epic.
We are recruiting for a Configuration Analyst (Band 6) to join the Business Intelligence & Reporting Team within the DHR to maintain and build the reporting functionality within Epic and ensure the DHR system is configured to meet 'best practice' ways of working.
The successful candidate will need a good understanding of workflows and processes within an NHS hospital and an Epic certification would be an advantage. You will become an expert in Epic Cogito reporting tools, with a regular day consisting of setting up detailed requirement specifications with stakeholders, developing dashboards using the configuration tools within Epic, and responding to data-related questions and support requests from within the organisation.
You must be prepared to undertake training and, within four months of start date, become qualified in the Epic Cogito application if not already certified. Whilst this is a band 6 role, there may be the opportunity to progress to a band 7 Senior Analyst role, subject to fulfilling the competency-based requirements of our Analyst Framework.
Please note this is a two-part process, with invitations to an in-person interview offered subject to the result of an aptitude test held on site at our office.
Main duties of the job
1.1.Assisting with the ongoing optimisation of the Trust's new electronic patient record (EPR) system within a designated team
1.2.Gaining an Epic qualification through successfully completing Epic's training programme (certified or proficient)
1.3.Configure the Business Intelligence and Reporting tools within the Epic system matching agreed workflows
1.4.Analysing and suggesting ways to improve current workflows and working practices
1.5.Assisting with testing of the systems to ensure it is safe, secure and robust
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description
Job responsibilities
These responsibilities will be carried out under the guidance of the EPR Configuration Manger
- Analyse and document routine clinical and administrative workflows, information, data collection and/or reporting requirements
- Investigate end users preferences and populate databases as part of the configuration process
- Be an expert in the application area, troubleshoot problems and address questions from end users regarding the application
- Ensure that the Epic system is configured to meet new best practice ways of working, in order to achieve cost-saving benefits and improved workflow processes, whilst working to relevant legal and regulatory frameworks and seeking assistance from the Senior Configuration Analyst or Configuration Manager when required
- Log issues as they arise and update administration systems accordingly. Liaise with colleagues and the supplier to achieve resolution and escalate unresolved issues through the Senior Configuration Analyst or Configuration Manager as appropriate
Job description
Job responsibilities
These responsibilities will be carried out under the guidance of the EPR Configuration Manger
- Analyse and document routine clinical and administrative workflows, information, data collection and/or reporting requirements
- Investigate end users preferences and populate databases as part of the configuration process
- Be an expert in the application area, troubleshoot problems and address questions from end users regarding the application
- Ensure that the Epic system is configured to meet new best practice ways of working, in order to achieve cost-saving benefits and improved workflow processes, whilst working to relevant legal and regulatory frameworks and seeking assistance from the Senior Configuration Analyst or Configuration Manager when required
- Log issues as they arise and update administration systems accordingly. Liaise with colleagues and the supplier to achieve resolution and escalate unresolved issues through the Senior Configuration Analyst or Configuration Manager as appropriate
Person Specification
Education / Qualifications
Essential
- Educated to degree level or equivalent experience
- Maths and English GCSE grade C or above or equivalent qualification
- Post graduate qualification or equivalent relevant experience
- Continuing Professional Development
Desirable
- PRINCE2 Foundation Level
- Epic or other EPR Certification
- IT qualification in MS Office or equivalent experience
Knowledge & Experience
Essential
- Understanding of clinical, administrative and/or operational workflows and processes within a hospital environment
- Excellent knowledge and experience of SQL/SQL Servers (or similar), including advanced querying and report writing
- Previous NHS experience
- Knowledge of medical terminology
Desirable
- Operational or clinical knowledge of a specific area including knowledge of relevant operational policies and procedures
- Experience of supporting change management
- Understanding of Information Governance
- Experience of Epic EPR configuration
Skills Abilities
Essential
- Excellent organisational and planning skills
- Excellent written and verbal communication skills with the ability to communicate with staff at all levels in the organisation, including clinical staff, managerial staff and senior/board level executives, as well as with external suppliers
- Able to prioritise tasks to achieve deadlines whilst working under pressure and with frequent interruption
- Ability to impart knowledge and/or present to others in a clear and concise manner
- Able to cope with unpredictable and intense situations
- Excellent organisational and planning skills
Desirable
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint
- Good analytical and project management skills
- Confident in working with, negotiating with and motivating clinical staff, medical consultants and/or other senior managers
- Ability to make decisions based on complex facts or situations requiring analysis, interpretation or comparison of a range of options
Other Requirements
Essential
- Demonstrable commitment to and focus on quality, promotes high standards to consistently improve patient outcomes
- Demonstrable skill to work together to serve our community through delivering safe and excellent clinical care
- Value diversity and difference, operates with integrity and openness
- Treating others with compassion, empathy and respect
- Share information openly and effectively with patients, staff, and relatives
- Works across boundaries, looks for collective success, listens, involves, respects, and learns from the contribution of others
- Uses evidence to make improvements, increase efficiencies and seeks out innovation
Person Specification
Education / Qualifications
Essential
- Educated to degree level or equivalent experience
- Maths and English GCSE grade C or above or equivalent qualification
- Post graduate qualification or equivalent relevant experience
- Continuing Professional Development
Desirable
- PRINCE2 Foundation Level
- Epic or other EPR Certification
- IT qualification in MS Office or equivalent experience
Knowledge & Experience
Essential
- Understanding of clinical, administrative and/or operational workflows and processes within a hospital environment
- Excellent knowledge and experience of SQL/SQL Servers (or similar), including advanced querying and report writing
- Previous NHS experience
- Knowledge of medical terminology
Desirable
- Operational or clinical knowledge of a specific area including knowledge of relevant operational policies and procedures
- Experience of supporting change management
- Understanding of Information Governance
- Experience of Epic EPR configuration
Skills Abilities
Essential
- Excellent organisational and planning skills
- Excellent written and verbal communication skills with the ability to communicate with staff at all levels in the organisation, including clinical staff, managerial staff and senior/board level executives, as well as with external suppliers
- Able to prioritise tasks to achieve deadlines whilst working under pressure and with frequent interruption
- Ability to impart knowledge and/or present to others in a clear and concise manner
- Able to cope with unpredictable and intense situations
- Excellent organisational and planning skills
Desirable
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint
- Good analytical and project management skills
- Confident in working with, negotiating with and motivating clinical staff, medical consultants and/or other senior managers
- Ability to make decisions based on complex facts or situations requiring analysis, interpretation or comparison of a range of options
Other Requirements
Essential
- Demonstrable commitment to and focus on quality, promotes high standards to consistently improve patient outcomes
- Demonstrable skill to work together to serve our community through delivering safe and excellent clinical care
- Value diversity and difference, operates with integrity and openness
- Treating others with compassion, empathy and respect
- Share information openly and effectively with patients, staff, and relatives
- Works across boundaries, looks for collective success, listens, involves, respects, and learns from the contribution of others
- Uses evidence to make improvements, increase efficiencies and seeks out innovation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
